[Intel HD Graphics 620]-"Device not started (igfx)" - that's what it said on the driver's events properties

Hi, I know it has been a while since you replied. I want you to know that I appreciate your help.

Can I ask if a system restore will fix it? I have available restore points here that dates back 3 months ago. Is it possible that it will fix the problem? (For one last time)

OK so I run Dxdiag and I copied the information about my display devices and found this: I highlighted the important parts:......

Display Devices

       **Device name: Intel(R) HD Graphics 620** 

    **Manufacturer: Intel Corporation** 

       **Chip type: Intel(R) HD Graphics Family** 

        **DAC type: Internal** 

     **Device Type: Full Device (POST)** 

      **Device Key: Enum\PCI\VEN\_8086&DEV\_5921&SUBSYS\_078B1028&REV\_06** 

   **Device Status: 0180200A [DN\_DRIVER\_LOADED|DN\_STARTED|DN\_DISABLEABLE|DN\_NT\_ENUMERATOR|DN\_NT\_DRIVER]**  

Device Problem Code: No Problem

Driver Problem Code: Unknown

  **Display Memory: 6204 MB** 

**Dedicated Memory: 128 MB** 

   **Shared Memory: 6076 MB** 

    **Current Mode: 1366 x 768 (32 bit) (60Hz)** 

     **HDR Support: Not Supported** 

Display Topology: Internal 

Display Color Space: DXGI_COLOR_SPACE_RGB_FULL_G22_NONE_P709

 Color Primaries: Red(0.589844,0.349609), Green(0.329102,0.554688), Blue(0.152344,0.118164), White Point(0.312500,0.328125) 

Display Luminance: Min Luminance = 0.500000, Max Luminance = 270.000000, MaxFullFrameLuminance = 270.000000

    Monitor Name: Generic PnP Monitor 

   Monitor Model: unknown 

      Monitor Id: BOE0674 

     Native Mode: 1366 x 768(p) (59.999Hz) 

     Output Type: Internal 

Monitor Capabilities: HDR Not Supported

Display Pixel Format: DISPLAYCONFIG_PIXELFORMAT_32BPP

  Advanced Color: Not Supported 

     **Driver Name(Main Driver): C:\WINDOWS\System32\DriverStore\FileRepository\ki125183.inf\_amd64\_cb49708b33bad074\igdumdim64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\ki125183.inf\_amd64\_cb49708b33bad074\igd10iumd64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\ki125183.inf\_amd64\_cb49708b33bad074\igd10iumd64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\ki125183.inf\_amd64\_cb49708b33bad074\igd12umd64.dll** 

Driver File Version: 22.20.0016.4836 (English)

  **Driver Version: 22.20.16.4836** 

     **DDI Version: 12** 

  **Feature Levels: 12\_1,12\_0,11\_1,11\_0,10\_1,10\_0,9\_3,9\_2,9\_1** 

    **Driver Model: WDDM 2.2** 

Hardware Scheduling: Supported:False Enabled:False

Graphics Preemption: Triangle

Compute Preemption: Thread

        Miracast: Supported 

  Detachable GPU: No 

Hybrid Graphics GPU: Integrated

  Power P-states: Not Supported 

  Virtualization: Not Supported 

      Block List: DISABLE\_HWSCH 

Catalog Attributes: N/A

Driver Attributes: Final Retail

Driver Date/Size: 10/17/2017 8:00:00 AM, 65449872 bytes 

     WHQL Logo'd: Yes 

 WHQL Date Stamp: Unknown 

Device Identifier: {D7B78E66-1A61-11CF-7C61-9B27BDC2DB35}

       Vendor ID: 0x8086 

       Device ID: 0x5921 

       SubSys ID: 0x078B1028 

     Revision ID: 0x0006 

Driver Strong Name: oem7.inf:5f63e534f32e66d8:iKBLD_w10_DS:22.20.16.4836:pci\ven_8086&dev_5921&subsys_078b1028

  Rank Of Driver: 00D10001

Dism was completed successfully, no errors.

As for playing, could it be you've had another graphic adapter too? And seems you need to ask for updates Dell's support, generic Intel drivers cause errors as you can see.

Intel HD Graphics 620 is a device name, not driver name so you'll see it with different driver versions installed.

Hi Sean,

My name is Igor, I have 12 Microsoft MVP awards. It's a pleasure for me to help others and I'll do all my best to help you. I'm sorry you have a problems.

Please reinstall graphic drivers from PC/motherboard support site.

Repair system files by

DISM.exe /Online /Cleanup-Image /RestoreHealth

command from Windows PowerShell (administrator) environment.

And unfortunately this may mean hardware problems too. Did you re-insert CPU or changed thermo interface recently?

Indeed the tutorial could have caused a problem as things are complicated today and people making tutorials don't always see all the consequences. However, if the driver is for the 620 and you have a 620 then it should have been fine that way. You shouldn't have to uninstall the current driver and you can install a driver from Intel's website if they offer a directly compatible one - these two things shouldn't cause a failure in of themselves though a clean or "clean" install is always recommended. If the tutorial had you do something weird or strange like edit the registry or copy other files or something then things could be messed up.

I see DDU has Intel listed but don't know the extent it can clean the Intel driver so it might be another way. With Nvidia there's zero reason to use DDU as the Nvidia driver has a clean install option during updates and I've used that setting to 100% no driver issues (been using that setting for most of Windows 10's existence). So if Intel has one somewhere in the update installer then it should be all you need.

I don't think you have a hardware failure unless the driver is a coincidence and it was failing before it without you noticing. Possible but less likely.