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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 8%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
Hello,so as you can see,there's unlocked padlock icon on my drives after im resetting my laptop
how to make it dissappear since im using Windows 10 Home??
Thank you
P.S please solve this problem ASAP
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Answer accepted by question author
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(0, 7.000000000000001%, 10%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDB%3C/text%3E%3C/svg%3E)
Dear Adimeita,
Have you turned on drive encryption or installed any encryption third-party software?
-Select the Start button, then select Settings > Update & Security > Device encryption.
-Go to Control panel > Program and Features > Check to see if there is any device encryption is installed or not.
Please keep me informed.
Woah, you're right,maybe my system turned the device encryption on
Thank You Very Much,youre my life save :D
(sorry for slowrespond anyway)
This is a sign that you have BitLocker enabled on the drives. To remove the icon, disable BitLocker. Settings>Update & recovery>Device encryption. You can check your recovery key at https://account.microsoft.com/devices/recoverykey
Here the photo after i run winver,sorry for slow respond :D
Dear Adimeita,
I'm Dyari. Thanks for reaching out. I will be happy to assist you in this regard.
Kindly click on Start > Type winver > "About Windows" window will appear > Screenshot it and post back
Thank you.
