Hi, Dzh121
Welcome to Microsoft Community and thank you for sharing your concern with us today.
I understand that your mouse is out of control. l am glad to offer you help on this issue.
You can perform a clean boot to eliminate interference from third-party software.
- Shortcut: Win+R open the run window, enter msconfig and click OK to open the System Configuration window.
- .In the Services option in the System Configuration window, click the check box in front of Hide all Microsoft services, and then click Disable All。
- On the Start tab of the System Configuration window, click Open Task Manager, on the Start tab of Task Manager, for each launch item, select Startup item, click Disable, disable all options, and exit Task Manager.
- In the System Configuration window, click OK, and then restart the computer. (Disclaimer: A “clean boot” starts Windows with a minimal set of drivers and startup programs. It helps to determine whether a background program is interfering with your game or program and to isolate the cause of a problem. These steps of "clean boot" might look complicated at first glance. However, to avoid any trouble for you, please follow them in order and step-by step so that it will help you get you back on track.)
On the other hand, It may be an error in the user configuration file. It is recommended that you try to change the local account and log in to see if this problem can be solved.
I hope the information provided is useful for you. If you have any additional questions, please do not hesitate to reach out to our support.
Best Regards
Clara Geng | Microsoft Community Support Specialist