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Audio Services Not Responding - Windows 11

Anonymous
2021-11-01T04:12:04+00:00

I don't have any sound through the speakers or headphones of my HP laptop. Running the Windows troubleshooter came up with the following message - "Audio Services Not Responding" , "Restart Audio Services", "Both the Windows Audio and the Windows Audio End Point Builder services must be running for audio to work correctly. At least one of these services isn't responding."

I tried restarting both of these services, and setting them to "automatic". No joy. In case it matters, I had this problem begin while I was still running Windows 10. I hoped that the upgrade to 11 might fix the problem. It didn't.

I would appreciate any advice.

TNX,

Ron

Windows for home | Windows 11 | Performance and system failures

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  1. Anonymous
    2021-11-02T06:16:58+00:00

    Good Day Amsuco,

    I appreciate your time getting back to this thread, I checked your manufacturers website and it appears that your manufacturer did not yet release a driver for Windows 11, proceed with the steps below.

    -Go to Device Manager

    -Expand the Sound and Video Game Controllers

    -Look for Audio driver that was installed

    -Right click and Uninstall

    Once uninstalled, go to this link below and download and installt the driver.

    https://ftp.hp.com/pub/softpaq/sp88001-88500/sp...

    Once downloaded and installed, restart your computer and check.

    Have a wonderful day ahead and stay safe.

    Sincerely,

    Carlo T.

    Standard Disclaimer: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

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  1. Anonymous
    2021-11-03T01:10:23+00:00

    Hey Carlo T.

    That did the trick. Thank you SO MUCH! This problem has been kicking my rear end for the last couple of months. I tried downloading another driver and got nowhere. I can't help but be curious what driver you found, and why it worked when others didn't. (That information might also help somebody else that comes along with this problem.)

    Ron

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  2. Anonymous
    2021-11-01T04:44:14+00:00

    Good Day Amsuco,

    My name is Carlo, I am also using Windows 11 pc and community member like you. Let us work together to sort this out.

    Here's the steps you can try.

    -Go to Device Manager

    -Expand the Sound and Video Game Controllers

    -Look for Audio driver that was installed

    -Right click and Update

    -Look for "Browse my computer for driver

    -Let me pick drivers available drivers

    -Choose an old driver and use it.

    -Go to Control Panel

    -In Control Panel, select Large icons from the View by drop down menu.

    -Select Sound.

    -Select the Playback tab

    -Right click the Speakers and click Enable.

    -Right-click it again and select Set as Default Device.

    -Right click Speakers and click Properties.

    -Click the Levels tab, then drag the volume slider towards the largest value.

    -Click on Advance Tab

    -Uncheck the box to "Allow Application to take exclusive controls on this device"

    -Click OK.

    Restart your computer and test the audio.

    If issue persist, let's download the updated driver

    What is the exact model of your computer?

    To check the system model proceed with these steps.

    -Press Windows key + R

    -Type msinfo32 and hit enter.

    -Look for the System Model and manufacturer and post it here.

    I hope the information above helps. Please let me know how it goes.

    Have a wonderful day ahead and stay safe.

    Sincerely,

    Carlo T.

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  3. Anonymous
    2021-11-02T03:52:34+00:00

    Hey Carlo T.,

    Thanks for trying to lend a hand with this. I didn't come up with an older driver on my system to roll back to. Perhaps that's because I recently made the switch to Win 11. When I attempted to download an older driver from HP, I was told that it wasn't supported on this OS version. Looking for an updated driver using HP Support Assistant didn't come up with anything either. I'm currently running Realtek Audio driver version 6.0.9025.1 dated 9/8/2020.

    In your second set of suggestions, the speakers were already set as enabled. Everything looked correct except for "Allow Application to take exclusive controls on this device". That box was checked, so I unchecked it and clicked OK. A reboot later, there was no change. Still no audio.

    My system is a HP Notebook 15-da0014dx running Windows 11 Home version 10.0.22000

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