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No Wi-Fi networks found

Anonymous
2021-11-09T17:31:23+00:00

Wifi was working fine untill I return home from lecture today. Now there's not even 1 Wifi network found , while my other laptop and phones all work fine with multiple neighbours Wifi detected. In case it is relevent, I was also running azurelab connecting via RDP and running Ubuntu in Oracle VM virtualBox.

Windows 10 Home 64bit 10.0.19042 Build 19042

System Model: Vivobook_ASUS Laptop X3500PH_K3500PH

Bought this laptop just a few weeks ago.

Tried the following solutions which failed to solve the problem:

1)"Network troubleshooting on your device" section of https://support.microsoft.com/en-gb/windows/fix-wi-fi-connection-issues-in-windows-9424a1f7-6a3b-65a6-4d78-7f07eee84d2c#WindowsVersion=Windows_10 .

1a)Checking the update history shows "Feature update to Windows 10, version 21H1, Failed to install on 11/10/2021 - 0x8024402c", which is probably due to the unable to connect to internet

1b)Download and install the latest WLAN driver from manufacturer website at https://www.asus.com/Laptops/For-Home/Vivobook/Vivobook-Pro-15-OLED-K3500-11th-Gen-Intel/HelpDesk_Download/

2)"Your wireless network adapter is recognized, but no Wi-Fi networks are found and you're not connected to Wi-Fi" section of https://support.microsoft.com/en-gb/windows/wi-fi-connection-icons-and-what-they-mean-in-windows-35f58c75-bd23-4b8b-dd1a-009fe53f86b3

3)sfc/scannow, which fixed some corruption

4)DISM /online /cleanup-image /scanhealth, without any corruption detected

5)Performed "Internet connections" and "Network Adapter" troubleshooters, to which the solution is to restart router, and report "Problem with wireless adapter or access point"

6)Turn off all antivirus, firewall protection from McAfee LiveSafe (free 1 year subscription) and quit Malwarebyte.

7)Full scan using Windows security and Malwarebyte without any detection

8)Restart router

Windows for home | Windows 10 | Internet and connectivity

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2021-11-09T18:21:23+00:00

    Good Day DeadWifi,

    My name is Carlo, I am also using Windows 10 pc and community member like you. Let us work together to sort this out.

    Here's the steps you can try.

    -Press Windows key + X

    -Go to Settings

    -Click Update and Security

    -Click Troubleshooter then Additional troubleshooter.

    -Look for Internet Connection and run the troubleshooter.

    Once done proceed with these steps.

    -Press Windows key + X

    -Go to Device Manager

    -Expand the Network Adapters

    -Look for the Wireless driver that was installed

    -Right click and Update

    -Look for "Browse my computer for driver

    -Let me pick drivers available drivers

    -Choose an old driver and use it.

    Reset Network Settings

    Open Settings.

    Click on Network & Internet.

    Click on Status.

    Under the "Change your network settings" section, click the Network reset option.

    Click the Reset now button.

    Click the Yes button.

    -Click Start, type CMD and run as administrator

    -Copy and paste each of the commands below and hit enter.

    netsh int ip reset

    netsh advfirewall reset

    netsh winsock reset

    ipconfig /flushdns

    ipconfig /release

    ipconfig /renew

    Once you entered all those commands restart your computer and try to connect.

    If issue persists proceed with these steps.

    Go to this link below and download the driver using other device and save it in a USB drive.

    https://dlcdnets.asus.com/pub/ASUS/nb/Image/Dri...

    -Press Windows key + X

    -Go to Device Manager

    -Expand the Network Adapters

    -Look for the Wireless driver that was installed

    -Right click and Uninstall.

    Once uninstalled, insert the usb drive where you save the installer and install the driver.

    Restart once installed and check the connection.

    I hope the information above helps. Please let me know how it goes.

    Have a wonderful day ahead and stay safe.

    Sincerely,

    Carlo T.

    Standard Disclaimer: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

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