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I Suddenly Have Massive Sound Issues - Speakers Very Quiet And Unbalanced

Anonymous
2021-11-30T01:11:43+00:00

I've had a HP laptop for a couple years now. The last month or so, I've suddenly been experiencing issues with my laptop's sound. It's abnormally quiet and unbalanced between the left and right speakers.

I used to keep my volume at around 30, which seemed comfortably loud enough there. But recently I've been experiencing a huge sound decrease. I essentially need to turn my volume up to 60, even all the way up to 100 at times, to be as loud as where it used to be at 30. This means my laptop cannot get as loud as it used to either, my total volume is essentially halved. This is extremely frustrating, as I use my computer daily for gaming, video, and music related things. 

Every once in a while, they will function as normal, but I can actually hear the volume disappear when I'm doing something. It also seems like the right side speaker is generally more quiet than the left, which never used to be the case before.

I think this is a driver issue, but I am unsure. Unfortunately since it's a laptop I can't swap out the speakers to see if that's the issue. I have already tried the HP support boards, but nobody there was able to help me. I've tried uninstalling and reinstalling drivers, running diagnostics programs, changing sound settings, etc - nothing works.

Anyone have any solutions, or know why this may be happening? 

HP OMEN - 17-an188nr
Bang & Olufsen speakers
Realtek High-Definition (HD) Audio Driver (Windows 10 v1909) version 6.0.8940.1 Rev.D

Processor Intel(R) Core(TM) i7-8750H CPU @ 2.20GHz 2.21 GHz

Installed RAM 32.0 GB (31.9 GB usable)

System type 64-bit operating system, x64-based processor

Pen and touch No pen or touch input is available for this display

Edition Windows 10 Home

Version 20H2

Installed on ‎3/‎22/‎2021

OS build 19042.1348

Experience Windows Feature Experience Pack 120.2212.3920.0

Windows for home | Windows 10 | Devices and drivers

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  1. Anonymous
    2021-11-30T01:46:20+00:00

    Good Day NidstangUTB

    My name is Carlo, I am also using Windows 10 pc and community member like you. Let us work together to sort this out.

    Here's the steps you can try.

    -Press Windows key + X

    -Go to Settings

    -Click Update and Security

    -Click Troubleshooter then Additional troubleshooter.

    -Look for Playing Audio and run the troubleshooter.

    Once done proceed with these steps.

    -Press Windows key + X

    -Go to Device Manager

    -Expand the Sound and Video Game Controllers

    -Look for Audio driver that was installed

    -Right click and Update

    -Go to Control Panel

    -In Control Panel, select Large icons from the View by drop down menu.

    -Select Sound.

    -Select the Playback tab

    -Right click the Speakers and click Enable.

    -Right-click it again and select Set as Default Device.

    -Right click Speakers and click Properties.

    -Click the Levels tab, then drag the volume slider towards the largest value.

    -Click on Advance Tab

    -Uncheck the box to "Allow Application to take exclusive controls on this device"

    -Click OK.

    Restart your computer and test the audio.

    If issue persist, proceed with these steps.

    -Press Windows key + X

    -Go to Device Manager

    -Expand the Sound and Video Game Controllers

    -Look for Audio driver that was installed

    -Right click and Uninstall

    Once uninstalled, go to this link below and download and install the driver.

    https://ftp.hp.com/pub/softpaq/sp103501-104000/...

    Restart your computer once done and check the audio.

    I hope the information above helps. Please let me know how it goes.

    Have a wonderful day ahead and stay safe.

    Sincerely,

    Carlo T.

    Standard Disclaimer: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

    10+ people found this answer helpful.
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  2. Anonymous
    2021-12-01T03:49:55+00:00

    I went through all of this, and unfortunately it did not work.

    Repairing/reinstalling the drivers works for like a second, but then it gets really quiet again, and then is stuck like that. It's like somebody is holding down on the volume button. I need to turn it up twice as loud as it should be to hear anything.

    I ordered some replacement speakers to replace them. Maybe it's hardware, not a driver? I still lean towards driver because they work for that split second when I reinstall them. But I've tried everything driver related, so I don't know...

    6 people found this answer helpful.
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  3. Anonymous
    2021-12-01T03:53:00+00:00

    Good Day NidstangUTB,

    I appreciate your time getting back to this thread, please try to plug the speaker using other device for us to check if the issue is with the computer or the speaker itself

    If it does the same using a different computer means that the speaker is faulty.

    Have a wonderful day ahead and stay safe.

    Sincerely,

    Carlo T.

    3 people found this answer helpful.
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