Hello, Looking for some assistance in determining the cause of multiple BSOD failures I have been having with my machine over the past ~3 months. I have gone through multiple of the common trouble shooting steps (not super tech savy but enough to research and try some things on my own) with limited to no success. I fear it is a component failure, just trying to have some help determining that so that I can fix / replace that component and get a fully operational computer. To start, I have created a Onedrive folder shared here that includes the last 5 dmp files as well as my system information. https://1drv.ms/u/s!AmfZ4NmAqWvNtjKrEkvlLdHAFvCs?e=Ao1i4Q I have reinstalled Windows 10 twice in the past 3 months, most recently about 5 days ago, in hopes that it could resolve the issue (it did not). As of posting this, Windows and my drivers are all up to date. I do not run any third party anti-malware software/apps. My computer did come overclocked, however once I started to have these issues I reset that to default and it is no longer overclocked. Just prior to posting this, I ran sfc/scannow and DISM with no errors generated and no issues found, both ran fine without issue. I am able to boot in normal mode and operate fine after each BSOD. BSODs encountered: (most recent) (I use WinDbg to review the dmp files) SYSTEM_SERVICE_EXCEPTION (3b) WHEA_UNCORRECTABLE_ERROR (124) DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1) C:\WINDOWS\system32>sfc/scannow Beginning system scan. This process will take some time. Beginning verification phase of system scan. Verification 100% complete. Windows Resource Protection did not find any integrity violations. C:\WINDOWS\system32>DISM /Online /Cleanup-Image /ScanHealth Deployment Image Servicing and Management tool Version: 10.0.19041.844 Image Version: 10.0.19043.1348 [==========================100.0%==========================] No component store corruption detected. The operation completed successfully. My frustration with this is that I cannot replicate these BSODs. I had one just prior to posting this where my computer was basically idle, running background processes but no programs or games actively running. I have had other BSODs while running video games (most commonly a game called Escape from Tarkov) but always in different phases of the game, sometimes right after starting it, others while having been playing for sometime. I tried to reach out to the manufacturer but was unable to get assistance in correcting this. I really appreciate any help, trouble testing steps and diagnosis anyone can provide that will help me to determine the root cause and find a solution, even if it is replacing a component. If there is any information I did not include that is needed, please let me know and thanks in advance for any help.

Hi Doc6913 Your minidump files indicate a driver named CY3014. X64. SYS is causing the crashes. That seems to be a device drivers associated to an Elgato Game Capture HD60 S device. Try reinstalling the drivers and software fro that device.

Dave, No problem. I was able to run driver verifier as instructed and got 3 DMP files. Computer did BSOD on start running that program. The 3 DMP files can be found uploaded to onedrive here: https://1drv.ms/u/s!AmfZ4NmAqWvNtjkhe8StwdiKtsbj?e=HVeRNk Thanks again for the help with this.

Hi Doc6913 Sorry, I was offline, to try to force Windows 10 show any faulting drivers, the best option would be to turn on Driver Verifier, let your PC crash 3 times, then you must turn off Driver Verifier, and finally, upload any newly created minidump files https://answers.microsoft.com/en-us/windows/for...

Dave, First, thanks again for the help. As stated above, I have had this turned off for about 3 months, still encountering the issues. I jumped back into the BIOS to ensure it was off, and also ensured XMP was off as well. I ran the full 4 pass scan of all tests in MemTest86. It resulted in 0 errors, all tests passed with no errors detected.

H Doc6913 I am Dave, I will help you with this. Your minidump files just indicate memory (RAM) corruption and the Intelppm driver associated to your processor. 1 Boot into BIOS, if your CPU is overclocked, turn that off, if there is an XMP profile set on your RAM, turn that off, set it to default 2 Wait to see if your system stabilizes, if not, the best option is to download the widely available free utility MemTest86, then run a full 4 pass scan with that to test your RAM for physical errors

Multiple BSOD Failures - Trying to determine exact cause

Anonymous

Hello,

Looking for some assistance in determining the cause of multiple BSOD failures I have been having with my machine over the past ~3 months. I have gone through multiple of the common trouble shooting steps (not super tech savy but enough to research and try some things on my own) with limited to no success. I fear it is a component failure, just trying to have some help determining that so that I can fix / replace that component and get a fully operational computer.

To start, I have created a Onedrive folder shared here that includes the last 5 dmp files as well as my system information. https://1drv.ms/u/s!AmfZ4NmAqWvNtjKrEkvlLdHAFvCs?e=Ao1i4Q

I have reinstalled Windows 10 twice in the past 3 months, most recently about 5 days ago, in hopes that it could resolve the issue (it did not). As of posting this, Windows and my drivers are all up to date. I do not run any third party anti-malware software/apps. My computer did come overclocked, however once I started to have these issues I reset that to default and it is no longer overclocked. Just prior to posting this, I ran sfc/scannow and DISM with no errors generated and no issues found, both ran fine without issue. I am able to boot in normal mode and operate fine after each BSOD.

BSODs encountered: (most recent) (I use WinDbg to review the dmp files)

SYSTEM_SERVICE_EXCEPTION (3b)
WHEA_UNCORRECTABLE_ERROR (124)
DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1)

C:\WINDOWS\system32>sfc/scannow

Beginning system scan. This process will take some time.

Beginning verification phase of system scan.

Verification 100% complete.

Windows Resource Protection did not find any integrity violations.

C:\WINDOWS\system32>DISM /Online /Cleanup-Image /ScanHealth

Deployment Image Servicing and Management tool

Version: 10.0.19041.844

Image Version: 10.0.19043.1348

[==========================100.0%==========================] No component store corruption detected.

The operation completed successfully.

My frustration with this is that I cannot replicate these BSODs. I had one just prior to posting this where my computer was basically idle, running background processes but no programs or games actively running. I have had other BSODs while running video games (most commonly a game called Escape from Tarkov) but always in different phases of the game, sometimes right after starting it, others while having been playing for sometime. I tried to reach out to the manufacturer but was unable to get assistance in correcting this.

I really appreciate any help, trouble testing steps and diagnosis anyone can provide that will help me to determine the root cause and find a solution, even if it is replacing a component. If there is any information I did not include that is needed, please let me know and thanks in advance for any help.

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

17 answers

DaveM121 888K Reputation points Independent Advisor

2021-11-11T18:41:00+00:00

Hi Doc6913

Your minidump files indicate a driver named CY3014. X64. SYS is causing the crashes.

That seems to be a device drivers associated to an Elgato Game Capture HD60 S device.

Try reinstalling the drivers and software fro that device.
Was this answer helpful?

0 comments No comments
Anonymous

2021-11-11T18:36:23+00:00

Dave,

No problem. I was able to run driver verifier as instructed and got 3 DMP files. Computer did BSOD on start running that program. The 3 DMP files can be found uploaded to onedrive here:

https://1drv.ms/u/s!AmfZ4NmAqWvNtjkhe8StwdiKtsbj?e=HVeRNk

Thanks again for the help with this.
Was this answer helpful?

0 comments No comments
DaveM121 888K Reputation points Independent Advisor

2021-11-11T08:18:07+00:00

Hi Doc6913

Sorry, I was offline, to try to force Windows 10 show any faulting drivers, the best option would be to turn on Driver Verifier, let your PC crash 3 times, then you must turn off Driver Verifier, and finally, upload any newly created minidump files

https://answers.microsoft.com/en-us/windows/for...
Was this answer helpful?

0 comments No comments
Anonymous

2021-11-11T03:33:04+00:00
Dave,

First, thanks again for the help.
1. As stated above, I have had this turned off for about 3 months, still encountering the issues. I jumped back into the BIOS to ensure it was off, and also ensured XMP was off as well.
2. I ran the full 4 pass scan of all tests in MemTest86. It resulted in 0 errors, all tests passed with no errors detected.
Was this answer helpful?

0 comments No comments
DaveM121 888K Reputation points Independent Advisor

2021-11-10T20:26:02+00:00

H Doc6913

I am Dave, I will help you with this.

Your minidump files just indicate memory (RAM) corruption and the Intelppm driver associated to your processor.

1

Boot into BIOS, if your CPU is overclocked, turn that off, if there is an XMP profile set on your RAM, turn that off, set it to default

2

Wait to see if your system stabilizes, if not, the best option is to download the widely available free utility MemTest86, then run a full 4 pass scan with that to test your RAM for physical errors
Was this answer helpful?

0 comments No comments

Share via

Multiple BSOD Failures - Trying to determine exact cause

17 answers