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Can't log into Windows 11/Microsoft account due to no internet connection

Anonymous
2021-11-27T12:38:33+00:00

Having an issue with my new Windows 11 laptop. I have previosly connected my laptop to my Wi-Fi but when I attempted to log in today it shows it's not connected and as a result I can't log in. I can't access my computer at all even in safe start mode (just tells me I need to download an app when attempting to log in but goes no further)

Any ideas? I'm a bit stuck

Thanks

Windows for home | Windows 11 | Internet and connectivity

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  1. Anonymous
    2021-11-27T17:13:29+00:00

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  2. Anonymous
    2021-11-27T12:57:08+00:00

    Hi SidneyWright1 ,

    what is the error message you get when you try to connect to the WiFi network? Post a screenshot.

    If you connect your pc to the router via a network cable, can you access the internet?

    Try to reset network connections: Open PowerShell or CMD and run as administrator, copy and paste the following commands by pressing enter at the end of each command line:

    netsh winsock reset

    netsh int ip reset

    netsh advfirewall reset

    netsh winhttp>reset proxy
    ipconfig /flushdns

    ipconfig /release

    ipconfig /renew

    Restart the computer at the end of all commands.

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  3. Anonymous
    2021-11-27T14:56:07+00:00

    Hi,

    Not particularly sure what I'm looking for here. I just have the built in Windows Firewall right now.

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  4. Anonymous
    2021-11-27T14:15:24+00:00

    Hi,

    ok.

    Go to Device Manager, expand network adapters, check if the wi-fi adapter is present, enabled and if it works correctly. if you prefer post a screenshot. Please specify which Firewall / Antivirus you are using.

    https://support.microsoft.com/en-us/windows/fix-wi-fi-connection-issues-in-windows-9424a1f7-6a3b-65a6-4d78-7f07eee84d2c

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  5. Anonymous
    2021-11-27T14:02:46+00:00

    Hi, thanks for the response. I've plugged my ethernet cable in and have managed to log into my Laptop now. There isn't exactly an error message but instead just a complete lack of any WiFi settings in my network and internet settings tab. I've tried your command prompt fix but doesn't seem like it's done anything. Was using my computer this morning with no issues. When opening Network connections it shows nothing but my current ethernet connection.

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