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Unable to see licenses on Admin Portal

Sree 1,971 Reputation points
2021-11-17T01:27:20.187+00:00

Unable to see licenses on Admin Portal
No Subscriptions are being reflected on Admin Portal under Licenses tab
No error but no subscriptions available

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  1. Amit Singh 5,306 Reputation points
    2021-11-17T12:40:42.753+00:00

    This occurs if the user mailboxes are created in the Exchange admin center and the users aren't yet assigned a license.

    Create a view in the Office 365 portal to display a list of users who have mailboxes but don't have a license. To do this, follow these steps:

    1- Sign in to the Office 365 portal (https://portal.office.com) as an admin.
    2- Click users and groups, and then click active users.
    3- Click Filter ( ), and then in the drop-down box, click Unlicensed users.
    4- NoteTo assigns a license to a user, double-click the user. On the "Assign licenses" page, click the checkboxes next to the items you want to assign, and then click Save.

    Please mark as "Accept the answer" if the above steps helps you. Your suggestion will help others also !

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  1. Vasil Michev 119.7K Reputation points MVP Volunteer Moderator
    2021-11-17T08:39:16.587+00:00

    Can you see them in PowerShell or the Azure AD blade? What kind of admin account are you logged in with? In any case, if you can reproduce this, best open a support case.

  2. Joyce Shen - MSFT 16,701 Reputation points
    2021-11-18T06:01:36.653+00:00

    Hi @SaiPotharaju

    We could know from the official document that, if we want to Assign licenses to users, We must be a Global, License, or User admin to perform the operation. Please check again if your issue is related to permission.

    And according to your description above, do you mean you are not able to see the licenses in the pages mentioned in this link? How To Assign/Unassign Licenses For Office 365
    Please Note: Since the web site is not hosted by Microsoft, the link may change without notice. Microsoft does not guarantee the accuracy of this information.

    If you have checked your permission without issue, and you are still not able to access this feature, like what michev suggested above, it's better to open a service request to o365 backend to get more information. Get support

    If an Answer is helpful, please click "Accept Answer" and upvote it.

    Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

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