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Photos and images not opening on windows 11

Anonymous
2021-10-27T14:18:46+00:00

Ever since I have upgraded to windows 11 I have been having trouble opening image files (.jpg, .jpeg, .png) using the default "Photos" application.

I get the following message: "The specified procedure could not be found"

Weirdly enough, if I right click on the file and use "open with" and chose the default Photos app it works. And if open the file in paint, it opens without any problem. It is only when I double right-click on the file it gives me this error message.

Can anyone help me?

Windows for home | Windows 11 | Performance and system failures

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Anonymous
2021-12-06T21:31:21+00:00

I too had this problem. Don't know what happened but the link between the files and the program stopped working (was fine after upgrade to 11). I tried all of the suggested items below that I could make sense of but none worked for me.

I was at the last thing I could think of, uninstall the program and re-install it. Unfortunately it appears that Microsoft will not let you uninstall this app! It is grayed out!

But in trying to do this I found the fix.

  • Open Settings from the Window menu
  • Select Apps (5th one down) in the left hand menu
  • Select Apps & Features (first one) on right hand menu
  • Do a search or scroll down until you find "Microsoft Photos"
  • Click the 3 dot menu for this item and select Advanced Options
  • Scroll down until you see the option "Reset"
  • There are two options under this; buttons to "Repair" and to "Reset"

Clicking the "Repair" button did the trick for me and I can not double click a photo file and it will open in this app.

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  1. Anonymous
    2021-11-21T18:13:21+00:00

    The point is that there IS no .jpg in the list anywhere, nor does Windows 11 find it if you manually search for it.

    The result is that no picture viewer works and if you remove the built in 'Photo viewer' app then you get a PRINT dialog screen whenever you double click a JPG or PNG file (!!) Which makes things even more annoying.

    I've tried installing and uninstalling several picture viewers including FOUR versions of IRFANVIEW (4.58, 4.54, 4.52, and the version in the Microsoft Store) as well as some other picture viewers. The problem is the same no matter which picture viewer you use.

    So to me this is clearly a big fat BUG in Windows 11.

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  2. Anonymous
    2021-11-20T21:51:55+00:00

    Unfortunately this did not work for me, but what did work in the end was going to Settings -> Apps -> Photos -> Advanced Features -> Reset and Repair -> Restarting computer

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  3. Anonymous
    2021-12-22T15:32:01+00:00

    Unfortunately, the "Answer" here only works until you reboot. Very next day and the problem is back. I have this issue with all photo and movie files. I should not need to reset these things every day just to do my job. This is extremely hindering. I have all the latest windows 11 updates. This is still a major problem as of today, December 22, 2021.

    This should never have been an issue.

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  4. Anonymous
    2021-11-18T18:06:11+00:00

    These fixes refer to a different issue and are as generic as they go. They do not address the original question at all.

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