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Windows 10 Pro - current version download

Anonymous
2021-11-23T09:12:44+00:00

I have a Dell XPS 2 in 1 laptop that is 16 months old.  The camera stopped working and after 4 ½ hours on the phone to Dell, the solution was a Windows 10 download and re - install.

I had previously bought Windows 10 Pro on a USB, with a product key, just after I bought the laptop and wanted to reinstall this.  When I tried, as it is apparently an older version of Windows 10 Pro, I cannot both install it and keep my files and apps.

Is there a way to download the current version of 10 Pro and install this with the product key I have bought?

I had been on the phone for 60 + minutes with Microsoft support being initially answered at about 9 minutes. I was then put through to technical support which took most of the rest of the time. The chap allegedly spoke to a Tier 2 Support team member and I was to be put through.  Unfortuntely as soon as I was put through I got a recorded message that the office was closed and I should call back during normal business hours. Sadly as I have no idea where suport are based, nor a number, I can't !! I did have a missed called at 03.03 am which isn't much help. Is this typical of Microsoft support ?  What terrible service !!

I have also tried responding to their support notification email "reply(ing) above the line" but past experience tells me that this will go unanswered !!

Windows for home | Windows 10 | Install and upgrade

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  1. Anonymous
    2021-11-27T12:31:03+00:00

    For some reason today the PC had a notice asking for actuation.

    I entered ny old 10 Pro key which allowed activation and turned Windows 10 Enterprise into Windows 10 Pro so I'm may in fact be worse off !!

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  2. Anonymous
    2021-11-23T18:16:04+00:00

    I would contact phone support for help. Your product key for Windows 10 Pro should upgrade Home to Pro edition.

    Global Customer Service phone numbers (microsoft.com)

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  3. Anonymous
    2021-11-23T09:51:51+00:00

    Dear KMWMR,

    I'm Dyari. Thanks for reaching out. I will be happy to assist you in this regard.

    As far as I understood your question, you have Windows 10 Pro with older version and you were wondering whether you can install latest version with the same product key or not. Is that correct?

    Since you have Windows 10 Pro Edition, you can install any version that released. If your Windows current version is 21H1, you should be able to update it to 21H2 which is the latest version.

    Kindly click on Start > Type winver and hit enter to know your current Windows version.

    Kindly access this link and click on Update to update your Windows version to the latest:

    https://www.microsoft.com/en-us/software-downlo...

    Note: Your data and installed app should remain as they are.

    Kindly click on this link If you faced Windows Update issues:

    https://support.microsoft.com/en-us/windows/win...

    If you have more questions or concern, please do not hesitate to ask.

    Stay safe and have a nice day.

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  4. Anonymous
    2021-11-23T16:35:51+00:00

    Created the ISO disc and ran the setup but only gives Windows 10 option and no option for Windows 10 pro.

    No where else to go methinks !!....

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  5. Anonymous
    2021-11-23T10:32:20+00:00

    Thanks for this but I may not have explained myself clearly.

    After the Dell technician induced reinstall of Windows 10 which came with the PC, I now have the latest (updated) version of 10 installed.

    I had previously bought and installed Windows 10 Pro (for which I have on a Microsoft USB with a product key on a card) over the original operating system.

    If I try and install Windows 10 Pro now, over the newly updated Windows 10, the only option available is to lose my files and apps to install theolder version of Windows 10 Pro.

    My files are backed up and I can do this if necessary although it duplicates much of the re-building that I have had to do since the Dell re-install of Windows 10.

    What I am after is a means to download the latest Windows 10 Pro version so that I can re-install this without having to reinstall everything else again?

    I have altready looked at the link you kidly sent - https://www.microsoft.com/en-us/software-download/windows10 but you can only create Windows 10 media and not Windows 10 Pro as far as I can work out... Do I need the latest Windows 10 pro ISO file ?

    Kevin

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