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Samsung Printer Driver Issue

Anonymous
2021-12-07T18:31:59+00:00

I have Samsung M2020 Laser Printer and one of its functions every year is to print my Xmas Address Labels. These are saved as an Avery L7160 Template in Word. After recently upgrading to Windows 11 I now have unacceptable alignment issues. On switching to my Canon Inkjet everything prints perfectly in excactly the same way as with the Samsung in previous years. There seems to be no option for updating the driver with Device Manager. Can anyone help with this or do I just have to wait for Samsung and Microsoft to sort out a fix.

Thanks

Adrian

Windows for home | Windows 11 | Devices and drivers

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  1. Anonymous
    2021-12-07T22:03:04+00:00

    Thanks for this

    Installed critical patch as per link but no improvement. Checked Device Manager and no record of the update having been applied. Quite puzzled that Device Manager gives no version number for my driver and no option to search for or install the older driver that worked perfectly last Xmas.:-

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  2. DaveM121 871.3K Reputation points Independent Advisor
    2021-12-07T19:07:20+00:00

    Hi Adrian

    I am Dave, I will help you with this.

    The HP support website provides a new driver (May 5, 2021) for that Samsung printer which they mark as urgent, you can try installing that diver to see if that resolves the difficulties you are experiencing.

    https://support.hp.com/ie-en/drivers/selfservic...

    ________________________________________________________

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  3. Anonymous
    2021-12-07T22:31:41+00:00

    Thanks for sticking with this. I am normally quite relaxed about trying alternative drivers because in all my years of using Device Manager there has always been a 'Roll Back' option. My concern is that if I install your recommendation things are more complicated than normal to switch back to the current driver as the lessor of two evils.

    Currently this is an irritant rather than anything critical as my Canon Photoprinter is always available as a backup for this type of situation. I always thought of my M2020 as mainstream and modern but recent Windows Updates involving 2009 Drivers has me worried that HP are struggling to fully integrate Samsung Hardware etc.

    Thanks Again

    Adrian

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  4. DaveM121 871.3K Reputation points Independent Advisor
    2021-12-07T22:11:02+00:00

    Hi Adrian

    Samsung do not seem to provide drivers for that printer, which is very strange, on that page on the HP support site there is also a basic driver form2019, perhaps installing that driver may be more compatible.

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  5. DaveM121 871.3K Reputation points Independent Advisor
    2021-12-07T21:58:46+00:00

    Hi Adrian

    Just checking in with you, were you able to install that driver?

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