Windows 10 Photo App Scrolling Problem

I am still experiencing this issue and would please like some help.

Were you going to report back the results of the steps as I asked so I know what else to suggest?

No problem.

I still think the problem could be mouse, so I'll give you mouse fixes first, then File Explorer fixes:

MOUSE FIXES -

I will give you everything that works to troubleshoot a mouse. Even if you have tried a step please do it over in sequence. I will be standing by to help as needed.

Try all other ports on the PC, often the front and back will have different USB controllers

When did it last work correctly? What has changed since then? Is there a System Restore point to roll back to before then? Here's how: https://www.windowscentral.com/how-use-system-r...

Change the batteries if wireless, try another USB port, reset mouse from button on bottom if available.

Try the mouse in another PC to isolate if it's the mouse or Windows causing this.

Try another mouse in this PC to confirm if Windows is the problem.

Access the Device Manager reached by right clicking the Start button, choose the Mouse, then Driver tab. First try Update this Driver > Automatically, then Roll Back if available. If not choose Uninstall button, restart PC using keyboard to Ctrl Alt Del, on blue screen tab to Power Icon in bottom right, press Enter, arrow down to Restart, press Enter to restart to reinstall the driver.

If this fails then from Device manager try uninstalling the USB controllers, restart PC to reinstall. First program the power button to Shut down the PC at Settings > System > Power & Sleep > Additional Power Settings > Choose what Power button does so you can do the restart from it.

Is there mouse software installed in Settings > Apps > Apps & Features? Uninstall it to see if the problem stops. This is unneeded bloatware.

Adjust the mouse settings in Settings > Devices > Mouse, checking all settings including the Additonal Mouse Options box - check Settings on all tabs.

FILE EXPLORER FIXES

1. Right click Start button to open Task Manager, show More Details, then choose Processes tab, scroll down to Windows Processes, then further down almost to the bottom to Windows Explorer. Right click to Restart Explorer, then Restart PC.
2. Try these fixes for when File Explorer isn't working properly:

https://thegeekpage.com/how-to-fix-file-explore...

https://allthings.how/13-ways-to-fix-file-explo...

https://www.easytutorial.com/fix-file-explorer-...

https://www.itechguides.com/how-to-repair-file-...

https://www.kapilarya.com/fix-file-explorer-not...

https://windowsreport.com/fix-file-explorer-pro... (Avoid ad links which intrude into editorial copy, especially avoid Restoro and Reimage ads)

Go over Windows using this checklist to make sure the install is set up correctly, optimized for best performance, and any needed repairs get done: http://answers.microsoft.com/en-us/windows/wiki...

Start with Step 4 to turn off Startup freeloaders which can conflict and cause issues, then Step 7 to check for infection the most thorough way, then step 10 to check for damaged System Files, and also Step 16 to test a new Local Admin account. Then continue with the other steps to go over your install most thoroughly.

Update your drivers and BIOS/UEFI firmware from PC or motherboard maker's Support Downloads web page, using the full model number, Serial Number or Dell Service Tag on sticker. Compare the latest drivers available for download with the ones presently installed in Device Manager reached by right clicking the Start button. Make sure you have the latest BIOS or UEFI firmware, Chipset, Display (Video), Sound, USB3, Bluetooth, Network and all other drivers, or else download and install the latest now.

Updating drivers from the Device Manager or Windows Update is rarely enough. The most basic thing we need to learn to maintain a PC is keep the latest manufacturer's drivers installed from their Support Downloads web page.

If nothing else works then do a Repair Install, by installing Media Creation Tool, open tool and choose to Upgrade Now. This reinstalls Windows while keeping files, programs and most settings in place, is the most stable method to advance to the latest version, and solves most problems. Tutorial here: https://www.tomshardware.com/how-to/fix-windows...

I hope this helps. Feel free to ask back any questions. Please report back results for all steps given so I know what else to suggest if necessary.

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I suppose it's the File Explorer then that's messing up. I just tried restarting it and it's still happening.

I do not have a touchpad on my desktop, nor another mouse I could use.

Sorry for the confusion.

Hi FPD. I'm Greg, 10 years awarded Windows MVP, specializing in Installation, Performance, Troubleshooting and Activation, here to help you.

You said this is Photos App but then described it happening in certain folders like Desktop. Photos App does not operate in Desktop folder, only in the Photos app. Photos on your Desktop are browsed and opened by File Explorer.

Please explain how scrolling photos in Desktop folder is related to Photos App.

Have you tried another mouse, or if touchpad tried a mouse, or vice versa?

Once you clarify those things I can help you better.