Red cross on desktop files and folders

Hi Zil -

Thanks for the response

Kindly perform a system file checker scan on your computer to check for any corrupted windows files and the scanner will attempt to fix it.

Run a system file checker to verify the integrity of windows system files on your computer making sure that there are no corrupted files on your windows.

Perform SFC Scan and Repair Windows Image

-This process will perform scan for any corrupted system files or integrity violation and will attempt to repair it along with the Windows Image.

1. Open command prompt with administrator access
2. Type each command below and wait until scan is completed.

SFC /scannow

DISM /Online /Cleanup-Image /CheckHealth

DISM /Online /Cleanup-Image /ScanHealth

DISM /Online /Cleanup-Image /RestoreHealth

Quick note: While the command is running, it's expected to see the process stuck at 20 or 40 percent. After a few minutes, the process will complete successfully.

Once you complete the steps, the Deployment Image Servicing and Management tool will connect to the Windows Update servers to download and replace any damaged files in the local image for Windows 10 as necessary.

3. Close the command prompt.

After the scan completes, kindly try to restart the windows explorer on your device

Press CTRL+ALT+DEL at the same time

Select Task Manager

Under Processes, locate Windows Explorer

Click on the Windows Explorer and Select Restart

Restart the computer if needed and check if the same issue appears

Regards,

Kevin B.

Hi Kevin,

Thank you for your response!

The red crosses do have a circle around them; I've attached a screenshot of my desktop as well. I'm not sure if I'm connected to any network drives, I don't even know what those are.

I tried the steps for disconnecting any network drives, but again the same thing's happening, when I click "My PC" the bar on the top keeps loading forever (green bar) and I can't do anything about it.

I've already unsynced my OneDrive, but for some reason, some apps are still synced with OneDrive because I can still see the icon when those apps are open (like the Windows Photos app). But I'll try disabling or uninstalling it as well.

Thank you.

Best regards,

Zil Pavdighada

Hi Zil -

I'm Kevin B., I do apologize for the inconvenience that you're experiencing right now, let me help you sort things out.

Is it a red circle with an X icon on it? Is your computer connected to any network drives?

Please provide a sample screenshot if possible

Kindly follow the steps below and check if it helps

-Disconnect to any network drives on your computer

Press windows key + E

On the left pane menu, click on This PC

Under Computer located on the Ribbon of your file explorer, click on the dropdown under Map Network Drive

Select Disconnect Network Drive

Restart the computer and check if the same issue appears

If the issue is connected to Onedrive, kindly follow the steps on the link on how to Turn off, disable or uninstall One Drive on your computer.

Turn off, disable, or uninstall OneDrive

https://support.microsoft.com/en-us/office/turn...

Hope this will help and have a bless day!

Thanks.

Kevin B.

Independent advisor