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Windows 10 won't start, can't get past diagnostic screens, but Check Disk scan reports no errors

Anonymous
2021-11-14T09:06:12+00:00

Hi,

When turning my laptop on, I had 'can't access drive' errors for about a week, then 'disk failure imminent'. For a while I was able to go into the BIOS and select 'Load setup defaults', and it would boot normally... but now I can't get past the diagnostic screens. But chkdsk c: /f /x /r reports that 'Windows has scanned the file system and found no errors'.

So, I would like to know if there are any other chkdsk options I should try, or tools I could use to try and fix the drive - or will the drive definitely need to be replaced (which I would like to avoid if possible).

Any help much appreciated! :-)

Windows for home | Windows 10 | Windows update

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  1. Anonymous
    2021-11-14T17:49:38+00:00

    Try to repair Windows with the USB, check the links that I sent you.

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  2. Anonymous
    2021-11-14T17:26:37+00:00

    Hi Ana, thanks for replying to my question! :-)

    I have tried the 'power on and off three times', however when I then go to 'Troubleshoot' > 'Advanced Options' there is no 'Reset this PC' option - I just see the options below:

    I have tried 'Start-up repair', but after 'attempting to fix' it then says 'unable to fix errors'. Is it possible that I am not actually in safe mode, or does the 'Reset this PC' option just not exist in some installations? Or could it be something else?

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  3. Anonymous
    2021-11-14T09:42:21+00:00

    Hi, I'm Ana M. I would love to help you today.

    Try to enter the Recovery Environment to repair Windows.

    Press and hold the power button for 10 seconds to perform a complete shutdown, you must do this three times or more in order to enter Safe Mode.

    Check this link in the Option (From a black or black screen)

    https://support.microsoft.com/en-us/windows/sta...

    Go to Troubleshooting - Advanced Options - Reset this PC

    There you will have 3 options:

    1- Keep my files and applications

    2- Save my files

    3- Do not save anything

    I recommend you use the first option.

    If you can't restore Windows after performing the previous steps.

    I recommend you borrow a PC to create a USB to repair Windows

    https://www.microsoft.com/en-us/software-downlo...

    See here the correct way to recover your files when repairing Windows:

    https://www.ubackup.com/windows-10/reinstall-wi...

    Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

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