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Blue Screen Error While Playing Chivalry 2

Anonymous
2021-12-11T13:55:07+00:00

Hello, I am getting a blue screen error while playing this game called Chivalry 2. About 15 minutes while not in any other game, then i always get this error. All software of the hardware is up to date, but I could not understand what caused the problem. I am posting the minidump file and the report resulting from the analysis.

minidump folder: https://drive.google.com/file/d/1NS1Dqhmb538YvPtfWXRSXMeD4Vfk_T_Q/view

analysis result:

KEY_VALUES_STRING: 1

Key: Analysis. CPU. MSec
Value: 2077

Key: Analysis. DebugAnalysisManager
Value: Create

Key: Analysis. Elapsed. MSec
Value: 5000

Key: Analysis. Init. CPU. MSec
Value: 312

Key: Analysis. Init. Elapsed. MSec
Value: 2861

Key: Analysis. Memory.commitPeak. MB
Value: 121

Key: WER. OS. Branch
Value: Vb_release

Key: WER. OS. Timestamp
Value: 2019-12-06T14:06:00Z

Key: WER. OS. Version
Value: 10.0.19041.1

FILE_IN_CAB: 121121-24828-01.dmp

BUGCHECK_CODE: 124

BUGCHECK_P1: 0

BUGCHECK_P2: FFFFD9817DB6D028

BUGCHECK_P3: BC000800

BUGCHECK_P4: 1010135

BLACKBOXBSD: 1 (!blackboxbsd)

BLACKBOXNTFS: 1 (!blackboxntfs)

BLACKBOXPNP: 1 (!blackboxpnp)

BLACKBOXWINLOGON: 1

CUSTOMER_CRASH_COUNT: 1

PROCESS_NAME: Chivalry2-Win64-Shipping.exe

STACK_TEXT:
Ffff9D81'B8960938 fffff803'0deb433a: 00000000'00000124 00000000'00000000 ffffd981'7dB6D028 00000000'BC000800: NT! KeBugCheckEx
Ffff9D81'B8960940 fffff803'0C6715B0: 00000000'00000000 ffffd981'7dB6D028 ffffd981'788fb740 ffffd981'7dB6D028: NT! HalBugCheckSystem+0xca
Ffff9D81'B8960980 fffff803'0dfb5F'de: 00000000'00000000 ffff9D81'B8960A29 ffffd981'7dB6D028 ffffd981'788fb740: PSHED! PshedBugCheckSystem+0x10
Ffff9D81'B89609B0 fffff803'0deb5C61: Ffffd981'7dB55900 ffffd981'7dB55900 ffffd981'788fb790 ffffd981'788fb740: NT! WheaReportHwError+0x46e
Ffff9D81'B8960A90 fffff803'0deb5fd3: 00000000'00000009 ffffd981'788fb790 ffffd981'788fb740 00000000'00000009: NT! HalpMcaReportError+0xb1
Ffff9D81'B8960C00 fffff803'0deb5eb0: Ffffd981'788FE678 00000000'00000000 ffff9D81'B8960E00 00000000'00000000: NT! HalpMceHandlerCore+0xef
Ffff9D81'B8960C50 fffff803'0deb53F5: Ffffd981'788FE678 ffff9D81'B8960EF0 00000000'00000000 00000000'00000000: NT! HalpMceHandler+0Xe0
Ffff9D81'B8960C90 fffff803'0deb7bb5: Ffffd981'788FE678 00000000'00000000 00000000'00000000 00000000'00000000: NT! HalpHandleMachineCheck+0Xe9
Ffff9D81'B8960CC0 fffff803'0df0D2C9: 00000000'00000000 00000000'00000000 00000000'00000000 00000000'00000000: NT! HalHandleMcheck+0x35
Ffff9D81'B8960CF0 fffff803'0de061fa: 00000000'00000000 00000000'00000000 00000000'00000000 00000000'00000000: NT! KiHandleMcheck+0x9
Ffff9D81'B8960D20 fffff803'0de05eb7: 00000000'00000000 00000000'00000000 000001F6'aaf8D280 00000000'00000000: NT! KxMcheckAbort+0x7a
Ffff9D81'B8960E60 00007FF7'A58B11e8: 00000000'00000000 00000000'00000000 00000000'00000000 00000000'00000000: NT! KiMcheckAbort+0x277
000000D5'99a8F720 00000000'00000000: 00000000'00000000 00000000'00000000 00000000'00000000 00000000'00000000: 0x00007ff7`a58b11e8

MODULE_NAME: AuthenticAMD

IMAGE_NAME: AuthenticAMD.sys

STACK_COMMAND: Cxr. Ecxr; KB

FAILURE_BUCKET_ID: 0x124_0_AuthenticAMD__UNKNOWN_IMAGE_AuthenticAMD.sys

OS_VERSION: 10.0.19041.1

BUILDLAB_STR: Vb_release

OSPLATFORM_TYPE: X64

OSNAME: Windows 10

FAILURE_ID_HASH: {040E52E7-D090-063D-114e-A7764087F128}

Followup: MachineOwner

Windows for home | Windows 10 | Windows update

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Anonymous
2021-12-11T15:10:35+00:00

Hi M.A.KABA,

I'm Paul and I'm here to help you with your concern.

WHEA_UNCORRECTABLE_ERROR (124) indicates A fatal hardware error has occurred.

The minidump file points to AuthenticAMD.sys which is the AMD Processor driver.

Please try the following.

  1. Update BIOS if it's available, If not try to reset its default.
  2. Check the PC temperature.
  3. Check if the PC is overclocking.

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  1. Anonymous
    2021-12-12T12:35:25+00:00

    Okay, please keep me posted.

    Thanks..

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  2. Anonymous
    2021-12-12T10:11:20+00:00

    Ok, i'll try your suggestion. Then, whatever happens i will tell you and we will find a solution accordingly. Thank you again.

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  3. Anonymous
    2021-12-12T03:57:32+00:00

    So the issue only happens with this specific game.

    Then I suggest that you try to uninstall and reinstall the game(Chivalry 2).

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  4. Anonymous
    2021-12-12T01:21:51+00:00

    Thank you for your help Paul. I checked the BIOS update. It's up to date.

    PC temperature is so normal like while gaming its 60-70 C' around. I have a liquid cooler. So there is no problem with it.

    I only enabled the PB overdrive (+200MHz.) and voltages are controlled automaticly by the system. So i didn't switch anything in manuel mode. All things are automatic.

    Also, i updated the chipset driver, although it's same version.

    The weird thing is i've got this blue screen error when i only play Chivalry 2. Every game works well besides this game.

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