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Microsoft Ergonomic Keyboard 4000 with Windows 11

Anonymous
2021-12-25T17:14:35+00:00

My Microsoft Ergonomic Keyboard 4000 works on Windows 11 - somewhat. All the standard keyboard operations work properly, and two of the the special function keys work, however, the MS Mouse and Keyboard Center software says "no supported device". Any suggestions??

Windows for home | Windows 11 | Devices and drivers

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  1. Anonymous
    2021-12-28T17:45:08+00:00

    Again - thanks for the reply. There is no Bluetooth in the device manager. It's a desktop system running Windows 11 with no Bluetooth capabilities. I did turn Bluetooth on in services, but no change in the function of the keyboard. I've used the keyboard on a number of desktop computers back to Windows XP, non of which had Bluetooth. I believe the keyboard just uses a USB transponder.

    Any other thoughts??

    Thank you

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  2. Anonymous
    2021-12-26T03:28:49+00:00

    Thanks for the reply. That is the software I tried v 14.41. It tells me "No supported device detected"

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  3. Anonymous
    2021-12-30T06:48:34+00:00

    Hi ，RGBCMYKBKA

    Sorry, there is no better solution for this issue at the moment, you can Waiting for subsequent updates or submit this issue to the feedback center （Win+F） and share your concern about this issue .Your feedbacks will be heard by the Windows team and we will consider improving Windows 11.

    Thank you for your understanding and support.

    Happy New Year !

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  4. Anonymous
    2021-12-27T07:42:21+00:00

    Hi ，RGBCMYKBKA

    Thank you for responding back.

    Open the device manager, find the Bluetooth driver, double-click, select the device, and update if necessary.

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  5. Anonymous
    2021-12-26T03:12:34+00:00

    Hi ，RGBCMYKBKA

    Welcome to Microsoft Community.

    By consulting the official website information, we can see that the ergonomic keyboard 4000 is supported in the mouse and keyboard center.

    You can refer to: Which devices are supported by Microsoft Mouse and Keyboard Center?

    You can try to download the latest mouse and keyboard center software to see if the problem still occurs. 

    Mouse and Keyboard Center download (microsoft.com)

    We look forward to hearing from you.

    Best Regards,

    Hinata

    Microsoft Community Support Specialist

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