Realtek Audio Console not detecting headphones

Question

Realtek Audio Console not detecting headphones

Anonymous

I have been using an Acer Aspire 5 (A515-52G) Laptop for a couple of years now and have constantly been annoyed by Realtek Audio Console. On many occasions the connector retasking menu just doesn't work (as shown in the image) and I can't use my headphones even if they are connected to the 3.5mm port. But even so a reboot would fix it everytime.

But this time even rebooting doesn't seem to fix the issue. I have tried all the standard workarounds including a complete power down and up, updating the drivers, uninstalling and reinstalling the drivers and restoring the realtek drivers back to the stock versions from acer's website. It still doesn't recognise when I plug in my headphones and keeps playing audio from the speakers. The headphones themselves are working just fine with my other devices so it's either realtek or a hardware issue with my laptop's 3.5mm port. Wanted to know if someone else has encountered this issue in the past and figured out a way to fix it before or should I just go ahead and buy a usb sound card.

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

3 answers

Answer 1

Good Day SiddharthBarnwal1,

My name is Carlo, I am also using Windows 10 pc and community member like you. Let us work together to sort this out.

First, try to check if the headphones works using other device for us to check if the issue is with the computer or the headphones itself.

If the headphone doesnt work using other device means it is faulty.

If the headphones works using other proceed with the steps below.

Here's the steps you can try.

-Press Windows key + X

-Go to Settings

-Click Update and Security

-Click Troubleshooter then Additional troubleshooter.

-Look for Playing Audio and run the troubleshooter.

Once done proceed with these steps.

-Press Windows key + X

-Go to Device Manager

-Expand the Sound and Video Game Controller

-Look for Audio driver that was installed

-Right click and Update

-Look for "Browse my computer for driver

-Let me pick drivers available drivers

-Choose an old driver and use it.

-Go to Control Panel

-In Control Panel, select Large icons from the View by drop down menu.

-Select Sound.

-Select the Recording tab

-Right click and hit show Disabled Device

-Right click the Headphone and click Enable.

-Right-click it again and select Set as Default Device.

-Right click Headphone and click Properties.

-Click the Levels tab, then drag the volume slider towards the largest value.

-Click OK

-Click Advance Tab

-Uncheck the box to "Allow application to take exclusive control on this device"

Restart and check the headphone.

If issue persist, proceed with these steps.

-Press Windows key + X

-Go to Device Manager

-Expand the Sound and Video Game Controller

-Look for Audio driver that was installed

-Right click and Uninstall

Once uninstalled go to this link below and download and install the drivers.

https://global-download.acer.com/GDFiles/Driver...

Once the drivers are downloaded and installed restart your computer and test the audio.

I hope the information above helps. Please let me know how it goes.

Have a wonderful day ahead and stay safe.

Sincerely,

Carlo T.

Answer 2

Anonymous

Good Day SiddharthBarnwal1,

I appreciate your time getting back to this thread, I am glad to help, reach out to us anytime here in the community if you need assistance in the future.

Have a wonderful day ahead and stay safe.

Sincerely,

Carlo T.

0 comments

Answer 3

Thank you very much for the help. Unfortunately the issue still hasn't been resolved. I'm guessing that it's not a software issue and the port itself has been damaged somehow because Ubuntu also fails to recognise my headphones being plugged in. Will have to go with an adapter after all.

Share via

Realtek Audio Console not detecting headphones

3 answers