Repeated Live Kernel events 124, 193 and BSOD 1a. How to fix this?

Hi cunha, I am Rob, an Independent Advisor not affiliated with Microsoft and a 15 time and dual award Microsoft MVP specializing in Windows troubleshooting and Bluescreen analysis. Please remember as independents we are not responsible for the development of Windows or the computer hardware and drivers. If you will work with me I will be here to help until the issue is resolved.

The BugCheck 124 is most often, but not always, a hardware-related issue. How to troubleshoot is included below.

It looks like the issue is with the processor throttling though that is not a sure thing as it can even be other hardware or even some software. Double-check the placement/seating for your Nvidia video card. <-- Important

The 3 DMP files were 2 each 1A and 1 each 3B.

DeviceId : PCI\VEN_8086&DEV_A33F&SUBSYS_31161565&REV_F0\3&11583659&0&E7

PCI 8086 Intel Corporation A33F Cannon Lake PCH PCI Express Root Port #8

BCCode: 124 0x00000124

This is usually heat-related, defective hardware, memory, or even processor though it is "possible" that it is driver-related (rare). Remove ALL power and re-seat all cards, memory, and cables (on both ends) - actually remove and replace - do not just snug. Make sure the system has adequate ventilation - add a small fan blowing into intakes. Carefully inspect the motherboard and other cards for damage. Pay attention to the fatal hardware error implication. You may need a real computer shop or the System maker's Support.

Check the processor seating, heat sink, and the compound between the processor and the heat sink which are common causes. <-- Very Important!!!

There have been a few instances where Norton/Symantec and other antivirus/security programs have caused this error.

More troubleshooting methods, tests, and tips are below that "may" help.

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First - Disable Fast Startup to see if that clears it.

Start - Settings - System - Power & Sleep - on right under "Related settings" -

Click "Additional power settings" - Click "Choose what the power settings do".

Click "Change settings that are currently unavailable" - uncheck "Turn on fast startup" -

Save changes.

Remove ALL power then reseat the cards, memory, and cables (on both ends when possible) - actually remove and replace - do not just snug, <-- Please do this as it often helps to resolve hardware issues.

Ensure ALL the fans are working. Try adding a box or floor fan blowing on high into the case to see if that changes the behavior at all. The idea is to increase airflow to maximize heat distribution. <-- Please use this method no matter how much or type of cooling you have now.

Troubleshoot blue screen errors <-- read this link

http://windows.microsoft.com/en-us/windows-10/t...

Try running Driver Verifier to see if it can add input to the issue. If it locks up the computer then use Safe Mode to disable it. Do not run DV all the time as it can create instability when there would otherwise be none.

Run DriverView - set VIEW to Hide Microsoft drivers - update those without Dump in their names (and update BIOS and chipset drivers).

DriverView - Free - utility displays the list of all device drivers currently loaded on your system. For each driver in the list, additional useful information is displayed: load address of the driver, description, version, product name, company that created the driver, and more.

http://www.nirsoft.net/utils/driverview.html

For Drivers check System Maker as fallbacks and Device Maker's which are the most current. Right Click the Start Button - Device Manager - Display Adapter - write down the make and complete model of your video adapter - double click - Driver's tab - write down the version info. Now click Update Driver (this may not do anything as MS is far behind certifying drivers) - then Right Click - Uninstall - REBOOT this will refresh the driver stack.

Repeat that for Network - Network Card (NIC), Wifi, Sound, Mouse, and Keyboard if 3rd party with their own software and drivers and any other major device drivers you have.

Now go to System Maker's site (Dell, HP, Toshiba as examples) (as rollback) and then Device Maker's site (Realtek, Intel, Nvidia, ATI as examples) and get their latest versions. (Look for BIOS, Chipset, and software updates at System Maker's site while there.)

Download - SAVE - go to where you put them - Right Click - RUN AD ADMIN -

REBOOT after each installation.

Always check in Device Manager - Drivers tab to be sure the version you are installing actually shows up. This is because some drivers roll back before the latest is installed (sound drivers particularly do this) so install a driver - reboot - check to be sure it is installed and repeat as needed.

Repeat at Device Makers - BTW at Device Makers DO NOT RUN THEIR SCANNER - check manually by model.

Manually look at manufacturer's sites for drivers - and Device Maker's sites.

http://pcsupport.about.com/od/driverssupport/ht...

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Please note that consumer-level troubleshooting software rarely specifies a particular piece of hardware so a lot of close observation is required.

PassMark Burnin Test - Free Trial - note the trial version will only run for 15 minutes and it really needs to be used for many hours. So if you use this you will need to faithfully and quickly restart it every 15 minutes.

PassMark - BurninTest - Free Trial

https://www.passmark.com/products/burnintest/

Running OCCT for Home Use (Free) and the Stress Tests may help indicate a cause.

OCCT - Free for Home use

https://www.ocbase.com/

Running Stress Tests might help indicate a cause - use ALL of these.

PC Stress Test free software for Windows 10

https://www.thewindowsclub.com/pc-stress-test-f...

Here to help,

Rob

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