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Redeemed Minecraft with banned account

Anonymous
2021-12-01T04:20:05+00:00

Hello. A while back I redeemed my free Windows 10 edition of Minecraft with an account that had been banned on Xbox Live. The ban happened years ago and I forgot to use my newer account to redeem the code. I'd like to play with friends on other consoles. Is there any way I can get a new code or have the game transferred? Sorry if this isn't the correct place to ask this. If it isn't, can someone point me in the right direction. Thank you.

Windows for home | Windows 10 | Gaming

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  1. Anonymous
    2021-12-02T02:09:21+00:00

    Hey Greg! Thanks for your response. The ban is on my old Xbox account and is permanent and was issued sometime around 2013. I thought I had swapped the email I used for that account for the newer account and logged into it and redeemed the code without realizing it was the older banned account. I've migrated my Minecraft account to a Microsoft account, but they seem to treat the Windows 10 version as a separate game and I do not have access to it.

    It's frustrating knowing that permanently banned Xbox live accounts can still redeem game codes. It seems that I've wasted the money/free code completely. Do you know where I could talk to someone at Microsoft directly about this issue?

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  2. Anonymous
    2021-12-02T03:33:49+00:00

    You could start with the appeals form in my last post, and if that doesn't get you anywhere Contact Microsoft Support at https://support.microsoft.com/help/4051701/glob... or at https://support.microsoft.com/contactus Choose Get Help, then Contact Us toward the bottom, then answer Yes you can Sign In, then Select Product: Windows, then tell the Issue, it should offer Messaging and/or a Call Back on week days.

    Let us know how it goes, to help others.

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  3. Anonymous
    2021-12-01T05:00:39+00:00

    Hi Grey. I'm Greg, 10 years awarded Windows MVP, specializing in Installation, Performance, Troubleshooting and Activation, here to help you.

    Was it a temporary or permanent ban. If it's permanent they of course you cannot access it, but you might try signing in case it was temporary. Then you could possibly export your Minecraft Account to your Windows account to retrieve and install the game, as shown here:

    https://help.minecraft.net/hc/en-us/articles/44...

    As a last resort you could appeal to Minecraft to lift the ban to retrieve your game: https://minecraftonline.com/wiki/Bans

    I hope it helps.

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