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I'm receiving the error message "Your printer has experienced an unexpected configuration problem. 0x80070077." Saw a similar thread from 12oct21 in French, but was unable to translate. As with him, wondering if it's an issue from changing from Windows 10 > 11> 10. Have run all the usual troubleshooting options (removing & re-adding printer, ensuring that's shareable, updating printer drivers, clearing spooler files, and running windows troubleshooter). The latter gives the image below. Not sure what other options exist.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Most who seem to have this problem have installed Windows 11 then gone back to Windows 10. I have not installed Windows 11 although it keeps trying to install. I'm not tech savvy so I don't want to install Windows 11 until all bugs are worked out. I wish someone would come up with a solution to this printer issue as it's very frustrating.
Hi Faith -
I'm Kevin B., I do apologize for the inconvenience that you're experiencing right now, let me help you sort things out.
What is the exact brand and model of the printer? Is the printer working properly before upgrading to Windows 11 and reversing back to Windows 10?
Kindly try to completely remove the printer driver on your windows along with its packages and reinstall them back on your computer to ensure that all old files will be removed and refreshed.
Follow the steps below and check if it helps
Open the command prompt as administrator
Type the command below and press enter after the command
printui /s /t2
Print Server Properties will appear, locate your printer on the list and select "Remove"
Select "Remove Driver and Driver Package"
Click OK and wait for the uninstallation to complete
Click on Apply and close the printer properties
Restart the computer
Once restarted, visit your printer OEM website and using the exact brand and model of the printer, kindly locate the updated/latest driver available for your printer
Download and Install the driver on your computer
Check if the printer works
Hope this will help and have a bless day!
Thanks.
Kevin B.
Independent advisor
Hi Keven.
I have same problem, exactly same with Faith.
0x80070077 error after Windows 10 to 11 & reversion back to 10.
Uninstall printer driver and software, remove driver package (what you said), delete device and nothing works.
I think there are some problems in upgrade Windows 10 -> 11, degrade 11 -> 10 process.
I've been suffering from this problem for two months.
Thanks.
sandray1911,
I had the same problem. I went to settings, printers, clicked on the printer and clicked remove. Then I went back and did the steps that Kevin B provided. I am now able to print again. Glad I found this thread!
Thanks Kevin B.
When following these steps, I get this response:
The following package(s) can not be deleted:
hpvyt11.inf (x64)
This package contains the following driver(s) that are in use:
HP ENVY 5530 series; This driver is used on:
HP ENVY 5530 series (Network)
The following driver(s) can not be deleted:
Driver HP ENVY 5530 series (x64) is in use. It is used on:
HP ENVY 5530 series (Network)
I am unable to print from the PC. It was printing just fine one day then quit printing the next day. Using Wifi I can print from my laptop, however, I would like to be able to print from both.
