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Unsupported Graphics Card

Anonymous
2021-12-20T10:20:36+00:00

My graphics card has been acting weird, I was just using my laptop and then Epic Games Launcher gave an error like "there is a problem with your graphics card" (Not Epic Games related. I get the same error but in a different way in Steam too.) . This has happened numerous times before. I've tried reinstalling or removing and installing the drivers a LOT of times. I've also tried updating chipset drivers (Weirdly enough the problem was gone for a while after that.).

Also the reason behind I am writing this on Microsoft Community is, I don't think this is NVIDIA related in any way. I've also contacted NVIDIA support, followed the steps and temporarly resolved the problem.
Some additional information: The problem sometimes disappears when I reboot my laptop.
It's completely random. I can't tell why and when this happens.
I don't think there is something wrong internally with my laptop.
I've also tried reinstalling Windows. Again, resolved it only for a while.
Thank you for your help and time.

Windows for home | Windows 11 | Performance and system failures

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  1. David-M 110.3K Reputation points Independent Advisor
    2021-12-29T18:55:16+00:00

    Thanks for the clarification.
    I apologize for the delayed response.

    I suggest you do a clean install of the Intel driver and, if it persists, do a clean install of the Nvidia driver.

    Download the latest drivers from the links below.
    Intel: https://www.intel.com/content/www/us/en/download/19344/intel-graphics-windows-dch-drivers.html
    Nvidia: https://www.nvidia.com/Download/driverResults.aspx/184717/en-us

    Intel driver clean install:

    Disconnect from the internet to prevent Windows from installing another version of the driver automatically.

    Uninstall the current driver:

    1. Open "Device Manager" (Windows + X and select Device Manager);
    2. Expand "Display adapters";
    3. Right-click on the Intel display adapter and select "Uninstall device";
    4. On the confirmation screen, check "Delete the driver software for this device" and click "Ok".
    5. Restart the PC.

    After the PC restarts, run the driver installer you downloaded.

    Test to see if the issue is resolved before performing a clean install of the Nvidia driver.

    Nvidia driver clean install:

    1. Run the installer;
    2. Agree to the license agreement;
    3. In the "Installation options" section, select "Custom (Advanced)" and click Next;
    4. In the "Custom installation options" section, leave all components checked, check the "Perform a clean installation" option, and click Next;
    5. Wait for the installation to finish and restart the PC.

    ________________________________________________________

    Standard Disclaimer: There are links to non-Microsoft websites. The pages appear to be providing accurate, safe information. Watch out for ads on the sites that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the sites before you decide to download and install it.

    ________________________________________________________

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  2. David-M 110.3K Reputation points Independent Advisor
    2021-12-20T11:46:14+00:00

    Hi, I'm David, and I'm happy to help you.

    Are you installing the latest video driver from the Nvidia website?

    https://www.nvidia.com/en-us/geforce/drivers/

    Does your laptop have an integrated graphics card? Is the driver updated as well?

    Send your system information and DxDiag information.

    1. Open Start, Type System Information, and select "System Information" from the list of results;
    2. Select "File > Save" and save the file in a location you can easily find;
    3. Now open Start, type DxDiag, and select it from the list of results;
    4. Click on the "Save All Information" button and save the file in a location you can easily find;
    5. Put these files into a ZIP file, upload the ZIP file to the cloud (OneDrive, Google Drive, Dropbox, etc...) and choose to share it to get the link;
    6. Post the link to the ZIP file here for analysis.

    I hope this helps. Feel free to ask back any questions.

    ________________________________________________________

    Standard Disclaimer: There is a link to a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

    ________________________________________________________

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  3. Anonymous
    2021-12-28T15:11:40+00:00

    First of all, thank you so much for the response.
    Yes, my laptop has an integrated graphics card and I regularly update my drivers.
    Here is the link of my system info, uploaded to Google Drive.

    https://drive.google.com/file/d/1P5lh3GqnCMEUmw69G4T2oVmTIJM2EyOc/view?usp=sharing

    1 person found this answer helpful.
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