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I can't uninstall programmes problem with installer.exe

Anonymous
2021-11-07T11:48:43+00:00

I have a Microsoft account - sarah_******@live.co.uk which is how I run Microsoft 365 and presumably Windows.

However, I've come across a problem recently. Everytime I try and Run as an Administrator or uninstall and App it comes up with my private email address and asks for a password. I have no idea what this password is and there seems no way to reset it. I am very stuck now and need help urgently with this matter.

Thanks in advance.

Windows for home | Windows 10 | Files, folders, and storage

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  1. Anonymous
    2021-11-08T08:31:44+00:00

    Hi Dave

    I can't see how to remove my uni email address.

    No option. See attached.

    Thanks

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  2. DaveM121 889.2K Reputation points Independent Advisor
    2021-11-08T07:50:46+00:00

    Hi Sarah

    Do you have a Work or School account lined to your PC?

    Open the Settings App.

    Go to Accounts.

    Select Emails and Accounts, if there is a work or school Email listed there, remove it.

    Select Access Work or School, if there is a work or school Email listed there, remove it.

    Close the Settings App and restart (not shut down) your PC.

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  3. Anonymous
    2021-11-08T07:40:13+00:00

    Hi Dave

    I can't get anywhere as you can see from attachment....

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  4. DaveM121 889.2K Reputation points Independent Advisor
    2021-11-08T07:31:12+00:00

    Hi Susan

    If that is not your Microsoft Login and that is a 3rd party application you are trying to uninstall, you should use the free version of Revo Uninstaller to force uninstall that application.

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  5. Anonymous
    2021-11-08T07:26:08+00:00

    It's not my Microsoft login - as I wrote before, my Microsoft login is sarah_******@live.co.uk

    Thanks

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