Keyboard mute mic button not unmuting

Question

Keyboard mute mic button not unmuting

Anonymous

So I have a laptop and have had the same one for a while but just today for some reason the mute mic button next to the sound up button hasn't been working right. if it is working right, the light on the button is on if the mic is muted and off if the mic is on, but when I press the button its not unmuting like its supposed too. I don't know as much as I'd like when it comes to drivers and stuff, so I don't know how to fix it manually, also I've tried restarting the computer, and when I did it didn't reset the mic button and when I turned the laptop back on it like automatically muted the mic, and I need the mic to record a video. so if anyone knows how to fix this I'd like to hear it

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Answer 1

Hi ShinyLugia -

I'm Jerico T., I understand that you're having some issues right now and I'd be more than happy to help you today.

Prior to the issue, is there any recent changes on your computer? Please try to perform the troubleshooting methods below and check if any of the resolves fixes the issue.

Method 1: Check for Windows Update

Open settings by pressing windows key + I
Select Update and security
It will automatically check for available updates, if not, click the Check for updates button
Download and install available updates, restart your computer if necessary and check if the issue still persist.

Method 2: Update Driver

Open run box by pressing Windows Key + R and type devmgmt.msc then hit enter
Locate and expand Keyboards (do this also to Audio inputs and outputs)
Right-click on the driver and select Update driver
Select Search automatically for drivers
Wait for the process to complete, once completed, restart your computer and check if it resolves your issue.

Method 3: Roll-back driver

Open run box by pressing Windows Key + R and type devmgmt.msc then hit enter
Locate and expand Keyboards (do this also to Audio inputs and outputs)
Right-click on the driver and select Update driver
Select Browse my computer for drivers
Select Let me pick from a list of available drivers on my computer
Select any older driver from the list and click next
Wait for the process to complete, once completed, restart your computer and check if it resolves your issue.

If you need any further assistance, please don't hesitate to reach back.

Hope this help. Have a good day.

Thank you,

Jerico T.

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Keyboard mute mic button not unmuting

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