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Hello,
My HP Officejet Pro 8600 Plus printer appears influenced by Microsoft Windows 10 updates. A file requested to be printed following the printing of a previous item can sit in the printer queue for around 20 minutes or so whether deliberately deleted or otherwise. Further requests to print recreate a veritable log jam. A more computer literate family member quickly discovered that the HP driver I had installed had been replaced by a Microsoft variant, and after he removed it and then replaced it with the original HP driver all was well. I have had a number of MS updates since then, and my printer has again reverted to files sitting in the print queue. Are you able to help please?
With kind regards,
Julian Lindley
Lodsworth
West Sussex
UK
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Answer accepted by question author
Good Day Julian,
Just following up to see if you need any further assistance. It appears that you rated my response as unhelpful.
It’s important for me to make sure all your questions are answered and that you have a positive experience. Let me know if I can help further!”
Sincerely,
Carlo TJ.
Answer accepted by question author
Good Day Julian,
I appreciate your time getting back to this thread, I am so glad to know that it worked If you need assistance in the future feel free to reach us anytime here in the community , I will be more than happy to help.
If you don't have any more questions, feel free to choose a rating and have a great day and stay safe.
Sincerely,
Carlo T.
Answer accepted by question author
Good Day Julian,
You can access the System and Security in the Control Panel.
-Click Start, type Control Panel and open it.
-You will see System and Security
Please see the screenshot below.
Have a wonderful day ahead and stay safe.
Sincerely,
Carlo T.
Hello Carlo,
I much appreciate your reply, thankyou.
Being retired My nature is to be cautious and do things a bit slower to avoid error. It’s evening here, so I will tackle your suggested route to success tomorrow!
May I ask you additional questions please? My first would be whether your suggested solution overcomes the problem of Microsoft overwriting my HP driver with its Windows 10 updates and it’s own MS printer driver?
Kind regards,
Julian
Good Day Julian,
My name is Carlo, I am also using Windows 10 pc and community member like you. Let us work together to sort this out.
Prevent installing driver updates from Windows Update.
Go to Control Panel > System & Security > System > Advanced System Settings > Hardware > Device Installation Settings. Then choose "No (your device might not work as expected).
Once done proceed with these steps.
-Press Windows key + X
-Go to Device Manager
-Expand the Printer
-Look for Printer driver that was installed
-Right click and Uninstall
Once uninstalled, go to this link below and download and install the driver.
https://ftp.hp.com/pub/softlib/software12/COL40...
Once downloaded and installed restart your computer and try to print.
I hope the information above helps. Please let me know how it goes.
Have a wonderful day ahead and stay safe.
Sincerely,
Carlo T.
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