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My PC reboots instantly when trying to install Windows 10

Anonymous
2021-12-12T04:28:21+00:00

I had a working self built pc until an auto windows update kicked in. When the system came back up I was unable to login, as it would just restart the moment i typed in my password. After countless attempts at troubleshooting i chose to wipe my harddrives and attempt a fresh windows install. Now I can not install windows at all. In fact I start the pc and after seeing the purple screen for the windows media installation tool, my computer reboots. This loop happens over and over, unless I am lucky enough to make it half way through the install steps and it again reboots randomly at say choosing custom install or accepting terms of agreement.

To shortly explain what i have done for hardware troubleshooting, i will list it below. All of which did not work.

  1. I replaced the PSU
  2. I replaced the RAM as well as testing the original RAM with memtest86
  3. Checked all cables
  4. Replaced the CPU cooler
  5. Replaced the motherboard, so I obviously reseated the CPU checking for damage and dust.
  6. Used a new USB with a newly downloaded windows media installation tool
  7. Replaced hard drives with a new SSD

My parts

CPU: Ryzen 5900x

MOBO: Asus Strix ROG x570 e-gaming

RAM: Corsair Vengence RAM

PSU: EVGA 750w Supernova G3

Because I have Ryzen 5900x I cannot try starting with integrated graphics. Please help!

Windows for home | Windows 10 | Performance and system failures

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2021-12-13T06:34:06+00:00

    What about offline System File Checker:

    How to Run SFC OFFLINE (System File Checker tool) - wintips.org - Windows Tips & How-tos

    It points so strongly to hardware that I would cross-post this at Tom's Hardware where the best experts are for hardware:
    https://forums.tomshardware.com/

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  2. Anonymous
    2021-12-13T03:28:36+00:00

    I gave several other things to try, please refresh the browser as I have added more.

    The drivers for GPU are on the hard drive so were removed in the test that reproduced the restarts. You can remove and reseat the GPU which sometimes works.

    I added the fixes back for random restarts exactly because of the original cause of this being the Update. Did you ever get a chance to System Restore or uninstall the Update, even from the Repair Mode?

    How to use System Restore on Windows 10 | Windows Central

    Advanced Startup Options (WinRE Repair Mode to System Restore and Uninstall Updates, also enter Safe Mode)

    See if it's stable in 1) Safe Mode with Networking (so you have internet) or 2) Safe Mode, accessed by one of the illustrated steps in this guide: https://www.digitalcitizen.life/4-ways-boot-safe-mode-windows-10. You will need to use your password to get into Safe Mode as a PIN is not accepted.

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  3. Anonymous
    2021-12-13T03:07:55+00:00

    The fact it did the same problem behavior when you removed the SSD means it doesn't involve Windows or the SSD, and is caused by the remaining hardware.

    Do you have another PC you can install the SSD by itself and install Windows on it. Move it back to the problem PC and see what happens. Windows 10 is remarkably adaptive to different hardware without needing adaptive restore. If it will start it will swap out all drivers, requiring several restarts. You may need to run Startup Repair or in rare cases a Repair Install to work out kinks, but usually not.

    Further troubleshoot the hardware:

    How to Troubleshoot Computer Hardware Problems

    How to test for hardware failures in a computer

    If you can get Windows to stabilize try these fixes for random restarts:

    https://windows101tricks.com/windows-10-freezes-restarts-automatically/

    https://techcult.com/fix-computer-restarts-randomly-on-windows-10/

    https://www.thewindowsclub.com/windows-computer-restarts-without-warning (Avoid ad links which intrude into editorial copy, especially avoid Restoro and Reimage ads)

    https://troubleshooter.xyz/wiki/fix-computer-restarts-randomly-on-windows-10/

    https://windowsreport.com/random-restart-windows-10/ (Avoid ad links which intrude into editorial copy, especially avoid Restoro and Reimage ads)

    https://www.reddit.com/r/buildapc/comments/8zd1rv/random_restarts_on_new_pc_build/

    https://support.hp.com/us-en/document/c03413399

    https://howtofixwindows.com/windows-10-computer-restarts-unexpectedly/

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  4. Anonymous
    2021-12-12T23:20:23+00:00

    Hello Greg,

    Sorry for the delayed response, needed time to run through everything. My responses in Red.

    Did you try removing all but one RAM stick, then swap it to see if the behavior stops?
    Yes I did try this. I also ran both sticks individually through memtest86 for 8 passes each. Same rebooting behavior. Even when i tried 2 brand new sticks of RAM

    Unplug everything except the CPU, GPU and PSU and see if it stabilizes, then add back the other components to see what happens.

    For this one I am not entirely sure what you want plugged in. Besides the drives what else is there to have unplugged? Unless youre referring to say the keyboard,etc. I did unplug my wireless mouse and did the below troubleshooting with just the keyboard. So the only external devices are the keyboard, monitor and usb installation

    Unplug the SSD and other drives, boot into the media to see if it stabilizes.

    I removed the m2 SSD and attempted to boot with just the media usb. Out of about 7 attempts 4 reboot before i hit windows installation screen and 3 i was able to enter the install steps, but it reboots randomly. Once at first screen, at terms of agreement, and at windows version. I can however sit on this screen forever if it loads, as long as i dont progress or click anything.

    Unplug all but SSD drive, See if you can boot into Command prompt reached by pressing Shift + F10 on first screen or on second screen choosing Repair Your Computer > Advanced Troubleshooting Options.

    Type DISKPART
    LIST DISK
    SELECT DISK # (replace # with SSD Disk #)
    CLEAN
    EXIT

    Now see if you can install Windows, Custom install, select Unallocated Space at drive selection screen, then select Next to let the installer create and format the needed partitions and begin - which makes it foolproof.

    I reinstalled the m2 ssd and after it self rebooted in the loop 2 or 3 times i was able to enter the Command Prompt and clean the drive. I exited the terminal and stepped through the installation successfully. I then restarted as prompted and it then goes into the "Starting devices" screen and then freezes and enters the reboot loop where it starts up, shows the ASUS logo and spinning dots, freezes and reboots. Sometimes it will show the BSOD, and sometimes it will show a restart error popup saying that something went wrong and it needs to restart to finish the installation. I tried this two times struggling to get to the installation screen before rebooting and both times i successfully installed windows 10, the reboot loop behavior was the same.

    Report back all results.

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  5. Anonymous
    2021-12-12T05:17:46+00:00

    Hi Migz. I'm Greg, 10 years awarded Windows MVP, specializing in Installation, Performance, Troubleshooting and Activation, here to help you.

    Did you try removing all but one RAM stick, then swap it to see if the behavior stops?

    Unplug everything except the CPU, GPU and PSU and see if it stabilizes, then add back the other components to see what happens.

    Unplug the SSD and other drives, boot into the media to see if it stabilizes.

    Unplug all but SSD drive, See if you can boot into Command prompt reached by pressing Shift + F10 on first screen or on second screen choosing Repair Your Computer > Advanced Troubleshooting Options.

    Type DISKPART

    LIST DISK

    SELECT DISK # (replace # with SSD Disk #)

    CLEAN

    EXIT

    Now see if you can install Windows, Custom install, select Unallocated Space at drive selection screen, then select Next to let the installer create and format the needed partitions and begin - which makes it foolproof.

    Report back all results.

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