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Reset broke secure boot

Anonymous
2022-01-06T11:52:08+00:00

Hello, I was having some issues from upgrading from Home to Pro edition, so I decided to reset my PC. Afterward, I had a boot loop and was forced to turn off secure boot. I would like to keep it on. I tried several things in the BIOS, despite not knowing much about what I was doing. I deleted the keys in order to trigger "setup mode." Didn't work. I reloaded the factory keys. I tried to manually enroll an EFI image on the boot partition, although I wasn't sure which image to use. Didn't work after trying a few of them.

It's ridiculous a routine reset would cause this. I never had these issues until Windows 11. In addition, bugs such as crashes in the Quick Settings DLL resulting in the loss of the quick settings popup persist after reset. Other errors reported in the event logs also persist in a new installation.

Any help would be appreciated.

Windows for home | Windows 11 | Performance and system failures

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2022-01-24T22:51:03+00:00

    I don't know if you fixed this problem. I checked my BIOS and noticed that Boot Manager was missing. Used msconfig32 to review system info. I checked my partition type.

    I ran mbr2gpt /validate /allowFullOS

    and mbr2gpt /convert /allowFullOS

    reagentc /Info Source: Windows Central

    reagentc /enable Source: Windows Central

    I rebooted the PC and secure boot was on.

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  2. Anonymous
    2022-01-09T18:11:03+00:00

    My drivers are current and I have the latest BIOS update which is a beta version from October of last year. It has not been updated since then. As far as my video card goes I could use a tool like DDU to scrub everything clean but I doubt that will help with the UI errors. More importantly, I can put in a support ticket with MSI and see if they can help me fix the secure boot, but I don't think my motherboard is under warranty anymore, and frankly it isn't their problem because it's Windows that wrecked it. There wasn't any user error involved and now I have to keep secure boot off and run my system more exposed to rootkits and malware for no good reason.

    Someone at Microsoft needs to instruct me on how to correctly re-enroll the drive in secure boot, which somehow was changed by the reset, maybe because of the upgrade from Home to Pro edition. It's not something for which you can just easily find documentation, and Microsoft doesn't make it clear how to get technical support. I paid them $100 and got a broken secure boot in return.

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  3. Anonymous
    2022-01-07T12:39:23+00:00

    Thank you for the informations.

    I suggest you check the manufacturer's website for a BIOS update.

    About Nvidia drivers, install Geforce Experience to keep them up to date.

    Regards,

    Claudeir

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  4. Anonymous
    2022-01-07T07:27:04+00:00

    Neither SFC nor DISM report any problems. As I mentioned I have just reset the PC, so I don't think a system restore is going to do much. I did a full reset deleting all files and a cloud download. Immediately after it finished downloading and restarted a boot loop ensued. Luckily I knew that it was most likely a problem with secure boot and disabled it, but if I had been a user with less knowledge it would have been a big ordeal. A routine reset should not corrupt a boot. I have always had secure boot enabled since I bought this PC and never had an issue until Windows 11. Luckily I am still able to boot normally without it, which is surprising to me because I thought my edition of Windows 11 required secure boot.

    It does not display in the Windows security settings at all, only the core isolation and TPM, along with the message Standard hardware security is not supported, so I'm not sure how any solution can be found in the OS rather than the BIOS or boot partition.

    Bugs are also persisting through the reset, so they must be driver or hardware related I presume. For example, the quick settings panel often crashes and refuses to display. In the past, when doing selective boots as you suggest I have locked myself out of WIndows. This was when I selected "Diagnostic boot" in msconfig and had an online Microsoft account. Presumably the services needed for the online login did not load and my PIN was rejected. That is also a dangerous issue that needs to be addressed. I have not done it the way mention with disabling only third-party services though, and I now have a local account, so I don't think the danger of lockout is present with local accounts.

    For this bug I will also completely uninstall my Nvidia drivers and do a clean install since I think this might be related to the video card.

    The secure boot issue I have no idea how to address. The secure boot menu in BIOS displays the message, Vendor keys: Modified. I'm not sure if this always displayed though. The default factory keys are loaded though.

    Debugger output for quick settings crash:

    Microsoft (R) Windows Debugger Version 10.0.22473.1005 AMD64
    Copyright (c) Microsoft Corporation. All rights reserved.
    
    *** wait with pending attach
    Symbol search path is: srv*
    Executable search path is: 
    ModLoad: 00007ff7`568e0000 00007ff7`56ac4000   C:\Windows\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe
    ModLoad: 00007ff8`8aba0000 00007ff8`8ada7000   C:\WINDOWS\SYSTEM32\ntdll.dll
    ModLoad: 00007ff8`89ac0000 00007ff8`89b7d000   C:\WINDOWS\System32\KERNEL32.DLL
    ModLoad: 00007ff8`88150000 00007ff8`884c4000   C:\WINDOWS\System32\KERNELBASE.dll
    ModLoad: 00007ff8`8a600000 00007ff8`8a978000   C:\WINDOWS\System32\combase.dll
    ModLoad: 00007ff8`88850000 00007ff8`88961000   C:\WINDOWS\System32\ucrtbase.dll
    ModLoad: 00007ff8`898e0000 00007ff8`89a01000   C:\WINDOWS\System32\RPCRT4.dll
    ModLoad: 00007ff8`88b40000 00007ff8`88c16000   C:\WINDOWS\System32\OLEAUT32.dll
    ModLoad: 00007ff8`880b0000 00007ff8`8814d000   C:\WINDOWS\System32\msvcp_win.dll
    ModLoad: 00007ff8`85600000 00007ff8`856f3000   C:\WINDOWS\SYSTEM32\dxgi.dll
    ModLoad: 00007ff8`5db00000 00007ff8`5db72000   C:\WINDOWS\SYSTEM32\wincorlib.DLL
    ModLoad: 00007ff8`8a4e0000 00007ff8`8a583000   C:\WINDOWS\System32\msvcrt.dll
    ModLoad: 00007ff8`88080000 00007ff8`880a6000   C:\WINDOWS\System32\win32u.dll
    ModLoad: 00007ff8`89ca0000 00007ff8`89cc9000   C:\WINDOWS\System32\gdi32.dll
    ModLoad: 00007ff8`884d0000 00007ff8`885e2000   C:\WINDOWS\System32\gdi32full.dll
    ModLoad: 00007ff8`8a990000 00007ff8`8ab3c000   C:\WINDOWS\System32\USER32.dll
    ModLoad: 00007ff8`88a30000 00007ff8`88a61000   C:\WINDOWS\System32\IMM32.DLL
    ModLoad: 00007ff8`87250000 00007ff8`87268000   C:\WINDOWS\SYSTEM32\kernel.appcore.dll
    ModLoad: 00007ff8`885f0000 00007ff8`8866f000   C:\WINDOWS\System32\bcryptPrimitives.dll
    ModLoad: 00007ff8`5a840000 00007ff8`5ba49000   C:\Windows\System32\Windows.UI.Xaml.dll
    ModLoad: 00007ff8`86a70000 00007ff8`86abd000   C:\WINDOWS\SYSTEM32\powrprof.dll
    ModLoad: 00007ff8`83730000 00007ff8`83ce8000   C:\WINDOWS\SYSTEM32\d2d1.dll
    ModLoad: 00007ff8`86b60000 00007ff8`86b73000   C:\WINDOWS\SYSTEM32\UMPDC.dll
    ModLoad: 00007ff8`82370000 00007ff8`82622000   C:\WINDOWS\SYSTEM32\iertutil.dll
    ModLoad: 00007ff8`89a10000 00007ff8`89abc000   C:\WINDOWS\System32\advapi32.dll
    ModLoad: 00007ff8`89d50000 00007ff8`89ded000   C:\WINDOWS\System32\sechost.dll
    ModLoad: 00007ff8`7d240000 00007ff8`7d4a6000   C:\Windows\System32\twinapi.appcore.dll
    ModLoad: 00007ff8`86070000 00007ff8`861d6000   C:\Windows\System32\WinTypes.dll
    ModLoad: 00007ff8`88c20000 00007ff8`88d0a000   C:\WINDOWS\System32\shcore.dll
    ModLoad: 00007ff8`821f0000 00007ff8`8220b000   C:\WINDOWS\SYSTEM32\windows.staterepositorycore.dll
    ModLoad: 00007ff8`5eae0000 00007ff8`5ec68000   C:\Windows\System32\Windows.UI.dll
    ModLoad: 00007ff8`84f20000 00007ff8`85052000   C:\WINDOWS\SYSTEM32\CoreMessaging.dll
    ModLoad: 00007ff8`7c6c0000 00007ff8`7ced6000   C:\Windows\System32\OneCoreUAPCommonProxyStub.dll
    ModLoad: 00007ff8`85480000 00007ff8`8552c000   C:\WINDOWS\system32\uxtheme.dll
    ModLoad: 00007ff8`826d0000 00007ff8`828be000   C:\WINDOWS\SYSTEM32\urlmon.dll
    ModLoad: 00007ff8`82340000 00007ff8`82368000   C:\WINDOWS\SYSTEM32\srvcli.dll
    ModLoad: 00007ff8`86d80000 00007ff8`86d8c000   C:\WINDOWS\SYSTEM32\netutils.dll
    ModLoad: 00007ff8`85590000 00007ff8`855c8000   C:\WINDOWS\SYSTEM32\dxcore.dll
    ModLoad: 00007ff8`19290000 00007ff8`1983c000   C:\Windows\SystemApps\ShellExperienceHost_cw5n1h2txyewy\Windows.UI.QuickActions.dll
    ModLoad: 00007ff8`7e240000 00007ff8`7e3ee000   C:\WINDOWS\SYSTEM32\WindowsCodecs.dll
    ModLoad: 00007ff8`6c3c0000 00007ff8`6c425000   C:\WINDOWS\SYSTEM32\QuickActionsDataModel.dll
    ModLoad: 00007ff8`82680000 00007ff8`826c4000   C:\WINDOWS\SYSTEM32\directxdatabasehelper.dll
    ModLoad: 00007ff8`85720000 00007ff8`85754000   C:\WINDOWS\SYSTEM32\ntmarta.dll
    ModLoad: 00007ff8`3e1f0000 00007ff8`3e222000   C:\Windows\System32\ShellExperiences\Windows.UI.Shell.SharedUtilities.dll
    ModLoad: 00007ff8`69f60000 00007ff8`6a197000   C:\Windows\ShellExperiences\NetworkUX.dll
    ModLoad: 00007ff8`82230000 00007ff8`8224e000   C:\WINDOWS\SYSTEM32\MobileNetworking.dll
    ModLoad: 00007ff8`7fe50000 00007ff8`800d0000   C:\WINDOWS\SYSTEM32\d3d11.dll
    ModLoad: 00007ff8`18d60000 00007ff8`1928d000   C:\Windows\SystemApps\ShellExperienceHost_cw5n1h2txyewy\Windows.UI.ActionCenter.dll
    ModLoad: 00007ff8`7bb20000 00007ff8`7bc26000   C:\WINDOWS\System32\DriverStore\FileRepository\nvmdi.inf_amd64_697983dd21312b3c\nvldumdx.dll
    ModLoad: 00007ff8`7d230000 00007ff8`7d23a000   C:\WINDOWS\SYSTEM32\VERSION.dll
    ModLoad: 00007ff8`3f5b0000 00007ff8`3fb6a000   C:\Windows\SystemApps\Microsoft.UI.Xaml.CBS_8wekyb3d8bbwe\Microsoft.UI.Xaml.dll
    ModLoad: 00007ff8`3f520000 00007ff8`3f5ad000   C:\Program Files\WindowsApps\microsoft.vclibs.140.00_14.0.30704.0_x64__8wekyb3d8bbwe\MSVCP140_APP.dll
    ModLoad: 00007ff8`3f500000 00007ff8`3f51b000   C:\Program Files\WindowsApps\microsoft.vclibs.140.00_14.0.30704.0_x64__8wekyb3d8bbwe\VCRUNTIME140_APP.dll
    ModLoad: 00007ff8`4ec00000 00007ff8`4ec0c000   C:\Program Files\WindowsApps\microsoft.vclibs.140.00_14.0.30704.0_x64__8wekyb3d8bbwe\VCRUNTIME140_1_APP.dll
    ModLoad: 00007ff8`87970000 00007ff8`87982000   C:\WINDOWS\SYSTEM32\msasn1.dll
    ModLoad: 00007ff8`7d1f0000 00007ff8`7d221000   C:\WINDOWS\SYSTEM32\cryptnet.dll
    ModLoad: 00007ff8`886e0000 00007ff8`88842000   C:\WINDOWS\System32\CRYPT32.dll
    ModLoad: 00007ff8`7b530000 00007ff8`7b679000   C:\WINDOWS\SYSTEM32\drvstore.dll
    ModLoad: 00007ff8`87d50000 00007ff8`87d7c000   C:\WINDOWS\SYSTEM32\devobj.dll
    ModLoad: 00007ff8`87d80000 00007ff8`87dcc000   C:\WINDOWS\SYSTEM32\cfgmgr32.dll
    ModLoad: 00007ff8`878d0000 00007ff8`8790d000   C:\WINDOWS\SYSTEM32\wldp.dll
    ModLoad: 00007ff8`698d0000 00007ff8`699d1000   C:\Windows\System32\MrmCoreR.dll
    ModLoad: 00007ff8`3e8f0000 00007ff8`3e95a000   C:\Windows\System32\Windows.Storage.ApplicationData.dll
    ModLoad: 00007ff8`87840000 00007ff8`8784c000   C:\WINDOWS\SYSTEM32\cryptbase.dll
    ModLoad: 00007ff8`7ac90000 00007ff8`7acce000   C:\WINDOWS\SYSTEM32\windows.staterepositoryclient.dll
    ModLoad: 00007ff8`861e0000 00007ff8`86a47000   C:\WINDOWS\system32\windows.storage.dll
    ModLoad: 00007ff8`88670000 00007ff8`886d6000   C:\WINDOWS\System32\WINTRUST.DLL
    ModLoad: 00007ff8`83d10000 00007ff8`83e07000   C:\WINDOWS\SYSTEM32\PROPSYS.dll
    ModLoad: 00007ff8`89cd0000 00007ff8`89cef000   C:\WINDOWS\System32\imagehlp.dll
    ModLoad: 00007ff8`81bc0000 00007ff8`81c52000   C:\WINDOWS\SYSTEM32\msvcp110_win.dll
    ModLoad: 00007ff8`87fb0000 00007ff8`87fd1000   C:\WINDOWS\SYSTEM32\profapi.dll
    ModLoad: 00007ff8`89cf0000 00007ff8`89d4d000   C:\WINDOWS\System32\shlwapi.dll
    ModLoad: 00007ff8`5d190000 00007ff8`5d1c7000   C:\WINDOWS\SYSTEM32\languageoverlayutil.dll
    ModLoad: 00007ff8`5bb60000 00007ff8`5bb8d000   C:\WINDOWS\SYSTEM32\bcp47mrm.dll
    ModLoad: 00007ff8`89b80000 00007ff8`89c9e000   C:\WINDOWS\System32\msctf.dll
    ModLoad: 00007ff8`56740000 00007ff8`5675c000   C:\Windows\System32\Windows.Shell.ServiceHostBuilder.dll
    ModLoad: 00007ff8`4f1d0000 00007ff8`4f1e9000   C:\WINDOWS\system32\execmodelproxy.dll
    ModLoad: 00007ff8`81850000 00007ff8`81bbd000   C:\WINDOWS\system32\CoreUIComponents.dll
    ModLoad: 00007ff8`85890000 00007ff8`858c9000   C:\WINDOWS\SYSTEM32\RMCLIENT.dll
    ModLoad: 00007ff8`50c90000 00007ff8`50e59000   C:\Windows\System32\InputHost.dll
    ModLoad: 00007ff8`87920000 00007ff8`87938000   C:\WINDOWS\SYSTEM32\CRYPTSP.dll
    ModLoad: 00007ff8`871b0000 00007ff8`871e5000   C:\WINDOWS\system32\rsaenh.dll
    ModLoad: 00007ff8`87a60000 00007ff8`87a87000   C:\WINDOWS\SYSTEM32\bcrypt.dll
    ModLoad: 00007ff8`44450000 00007ff8`44542000   C:\Windows\System32\UiaManager.dll
    ModLoad: 00007ff8`727d0000 00007ff8`7515d000   C:\WINDOWS\System32\DriverStore\FileRepository\nvmdi.inf_amd64_697983dd21312b3c\nvwgf2umx_cfg.dll
    ModLoad: 00007ff8`896b0000 00007ff8`8984a000   C:\WINDOWS\System32\ole32.dll
    ModLoad: 00007ff8`88e00000 00007ff8`895ae000   C:\WINDOWS\System32\SHELL32.dll
    ModLoad: 00007ff8`82d40000 00007ff8`82d73000   C:\WINDOWS\SYSTEM32\WINMM.dll
    ModLoad: 00007ff8`815f0000 00007ff8`817d9000   C:\WINDOWS\SYSTEM32\WindowManagementAPI.dll
    ModLoad: 00007ff8`40980000 00007ff8`40ad3000   C:\WINDOWS\SYSTEM32\windows.ui.core.textinput.dll
    ModLoad: 00007ff8`50b60000 00007ff8`50c8d000   C:\WINDOWS\SYSTEM32\TextInputFramework.dll
    ModLoad: 00007ff8`5a170000 00007ff8`5a2c7000   C:\Windows\System32\Windows.UI.Immersive.dll
    ModLoad: 00007ff8`41c40000 00007ff8`41c9d000   C:\WINDOWS\system32\DataExchange.dll
    ModLoad: 00007ff8`55ed0000 00007ff8`5612f000   C:\WINDOWS\SYSTEM32\dwrite.dll
    ModLoad: 00007ff8`51500000 00007ff8`515ae000   C:\WINDOWS\SYSTEM32\TextShaping.dll
    ModLoad: 00007ff8`510e0000 00007ff8`514f8000   C:\WINDOWS\SYSTEM32\Windows.UI.Xaml.Controls.dll
    ModLoad: 00007ff8`5d2b0000 00007ff8`5d315000   C:\WINDOWS\SYSTEM32\Bcp47Langs.dll
    ModLoad: 00007ff8`55c10000 00007ff8`55dd2000   C:\Windows\System32\Windows.Globalization.dll
    ModLoad: 00007ff8`50ea0000 00007ff8`50f3d000   C:\WINDOWS\system32\directmanipulation.dll
    ModLoad: 00007ff8`81c60000 00007ff8`81e79000   C:\WINDOWS\SYSTEM32\dcomp.dll
    ModLoad: 00007ff8`3fb70000 00007ff8`3fb9e000   C:\Windows\ShellComponents\WindowsInternal.ShellUI.dll
    ModLoad: 00007ff8`406d0000 00007ff8`406e5000   C:\Windows\System32\Windows.Globalization.Fontgroups.dll
    ModLoad: 00007ff8`4dd70000 00007ff8`4dd7a000   C:\WINDOWS\SYSTEM32\fontgroupsoverride.dll
    ModLoad: 00007ff8`55de0000 00007ff8`55ed0000   C:\Windows\System32\Windows.ApplicationModel.dll
    ModLoad: 00007ff8`3b520000 00007ff8`3b555000   C:\Windows\System32\Windows.Energy.dll
    ModLoad: 00007ff8`7c0e0000 00007ff8`7c17a000   C:\Windows\System32\Windows.Graphics.dll
    ModLoad: 00007ff8`7e0e0000 00007ff8`7e132000   C:\WINDOWS\SYSTEM32\wuceffects.dll
    ModLoad: 00007ff8`50fd0000 00007ff8`50fe5000   C:\Windows\System32\threadpoolwinrt.dll
    ModLoad: 00007ff8`876f0000 00007ff8`87719000   C:\WINDOWS\SYSTEM32\USERENV.dll
    ModLoad: 00007ff8`64a90000 00007ff8`64c65000   C:\WINDOWS\SYSTEM32\audioses.dll
    ModLoad: 00007ff8`87470000 00007ff8`874b0000   C:\WINDOWS\SYSTEM32\SspiCli.dll
    ModLoad: 00007ff8`7af70000 00007ff8`7b00c000   C:\WINDOWS\System32\MMDevApi.dll
    ModLoad: 00007ff8`58870000 00007ff8`589a4000   C:\Windows\System32\Windows.StateRepositoryPS.dll
    ModLoad: 00007ff8`83e90000 00007ff8`83e9b000   C:\WINDOWS\SYSTEM32\AVRT.dll
    ModLoad: 00007ff8`855d0000 00007ff8`855de000   C:\WINDOWS\SYSTEM32\pfclient.dll
    ModLoad: 00007ff8`85860000 00007ff8`8588f000   C:\WINDOWS\SYSTEM32\dwmapi.dll
    ModLoad: 00007ff8`84000000 00007ff8`841ce000   C:\WINDOWS\SYSTEM32\MFPlat.dll
    ModLoad: 00007ff8`83ed0000 00007ff8`83f02000   C:\WINDOWS\SYSTEM32\RTWorkQ.DLL
    ModLoad: 00007ff8`45b90000 00007ff8`45ef6000   C:\WINDOWS\SYSTEM32\msftedit.dll
    ModLoad: 00007ff8`18980000 00007ff8`18d56000   C:\WINDOWS\System32\mfcore.dll
    ModLoad: 00007ff8`7de80000 00007ff8`7dea6000   C:\WINDOWS\SYSTEM32\globinputhost.dll
    ModLoad: 00007ff8`65590000 00007ff8`655cd000   C:\WINDOWS\SYSTEM32\CompPkgSup.DLL
    ModLoad: 00007ff8`70440000 00007ff8`704b0000   C:\Windows\System32\MSAudDecMFT.dll
    ModLoad: 00007ff8`325d0000 00007ff8`326fd000   C:\WINDOWS\SYSTEM32\mfperfhelper.dll
    ModLoad: 00007ff8`4fbf0000 00007ff8`4fc6e000   C:\WINDOWS\SYSTEM32\PhotoMetadataHandler.dll
    ModLoad: 00007ff8`4ef00000 00007ff8`4f064000   C:\Windows\ShellExperiences\JumpViewUI.dll
    ModLoad: 00007ff8`3b9c0000 00007ff8`3baa4000   C:\Windows\System32\windows.internal.shell.broker.dll
    ModLoad: 00007ff8`63f00000 00007ff8`63fcc000   C:\Windows\System32\Windows.Web.dll
    ModLoad: 00007ff8`42620000 00007ff8`42beb000   C:\Windows\System32\StartTileData.dll
    ModLoad: 00007ff8`3f3c0000 00007ff8`3f4f7000   C:\Windows\System32\ShellCommonCommonProxyStub.dll
    ModLoad: 00007ff8`53de0000 00007ff8`53e4a000   C:\WINDOWS\SYSTEM32\NInput.dll
    ModLoad: 00007ff8`81e80000 00007ff8`81f20000   C:\WINDOWS\SYSTEM32\policymanager.dll
    ModLoad: 00007ff8`6a5a0000 00007ff8`6a5f0000   C:\Windows\System32\MtcModel.dll
    ModLoad: 00007ff8`569c0000 00007ff8`56a32000   C:\Windows\System32\usermgrproxy.dll
    ModLoad: 00007ff8`83fe0000 00007ff8`83ff7000   C:\WINDOWS\SYSTEM32\usermgrcli.dll
    ModLoad: 00007ff8`45980000 00007ff8`45b8b000   C:\Windows\System32\Windows.CloudStore.dll
    ModLoad: 00007ff8`424a0000 00007ff8`425a4000   C:\Windows\System32\Windows.CloudStore.Schema.Shell.dll
    ModLoad: 00007ff8`43210000 00007ff8`432bc000   C:\Windows\System32\appresolver.dll
    ModLoad: 00007ff8`41ca0000 00007ff8`41d41000   C:\Windows\System32\TileDataRepository.dll
    ModLoad: 00007ff8`82a40000 00007ff8`82af3000   C:\WINDOWS\SYSTEM32\StateRepository.Core.dll
    ModLoad: 00007ff8`772e0000 00007ff8`77947000   C:\WINDOWS\SYSTEM32\Windows.StateRepository.dll
    ModLoad: 00007ff8`45450000 00007ff8`45980000   C:\WINDOWS\SYSTEM32\cdp.dll
    ModLoad: 00007ff8`85090000 00007ff8`85101000   C:\Windows\System32\SystemSettings.DataModel.dll
    ModLoad: 00007ff8`86ce0000 00007ff8`86d0a000   C:\WINDOWS\SYSTEM32\profext.dll
    (6c88.4878): Break instruction exception - code 80000003 (!!! second chance !!!)
    Windows_UI_QuickActions+0x431d1:
    00007ff8`192d31d1 cc              int     3
    

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  5. Anonymous
    2022-01-06T14:10:03+00:00

    -Hi, my name is Claudeir, I'm happy to help you!

    To clarify, your PC turns on normally, does the problem only happen with safe boot?

    Let's do a few steps, test if it resolved after each one:

    -Right click on start, run PowerShell(admin) or Command Prompt(admin)

    Copy and paste the following command:

    DISM.exe /Online /Cleanup-image /Restorehealth

    and press Enter.(Note: This step may take a few minutes to start and up to 30 minutes to complete).

    After you see a message saying "The operation completed successfully", copy and paste this command:

    sfc /scannow

    and press Enter.

    Wait for a message that says "Verification 100% complete".

    So add this command:

    chkdsk /f /r /b

    Confirm with "Y" and restart the computer for this last step.

    -Clean startup:

    Clean boot is for you to determine if a background program is interfering with your system or to optimize your system load.

    For clean boot follow the steps below:

    On the Desktop, press the Windows + R keys simultaneously to open Run;

    In the Run Menu type msconfig command and click OK to open System Configuration;

    On the Services tab, check Hide All Microsoft Services and Click Disable All;

    Click Apply and OK;

    Restart the computer.

    NOTE:This procedure disables all third-party services and programs. You can later, if the problem is solved in this way, enable the programs and services that will start with Windows, selectively, instead of keeping them all disabled. If the problem returns after activating the startup of a specific service or program, the problem is exactly in the startup of this software and it is recommended to remove it.

    -If necessary, perform a recovery keeping your personal files to repair all system files:

    Windows+i> system> recovery> Restore this computer.

    You can keep your files.

    -Feel free to leave your opinion, marking as answered if the answer helped, or leaving more details so that we can continue the service, this is very important to us.

    Graciously,

    Claudeir

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