Battery not charging after upgrading to W11

Hi,

Some updates from me.

After a clean reinstall of Windows 11, I also reverted back to Windows 10 to see if the problem persisted. And yes, it was still present. I also updated all the drivers and even upgraded BIOS version from Dell's official website. No help.

What is interesting, the restarts have gotten worse over time. When the problem first came, the computer restarted once, maybe twice. Now it sometimes even does it 10 times before it "stabilizes".

Furthermore, I also tried Linux Mint OS – but the problem is still there.

Then I took my computer to the shop where I bought it. They did some analysis on it and first told me that the restarting upon boot and battery not charging have two different causes.

According to them, the restarting was an issue of not installing or upgrading Windows properly.

Battery not charing was caused by an USB C port that has become a bit loose on the motherboard, thus not recognizing the charger.

So they advised me to let them reinstall all the Windows 10 (pro version in my case) from scratch, including the BIOS software etc. And also to change the motherboard (around 400–450 euros).

Well, I argued, that the restarting and the issue of battery not charging are related. I decided NOT to have my motherboard replaced (at least not yet) because both of the issues came at the same time and no matter which of the ports on my computer I use to charge it (I have 3 USB C ports), the problem still exists.

So I only let them do a clean reinstall of Windows, drivers, BIOS etc. They did it and told me that the issue of restarting is gone but the battery not charging issue might still be present since they did not replace the motherboard. And that I will still probably need to change the motherboard at some point since the loose USB C port could short circuit the motherboard completely.

As I got home and turned on the computer it welcomed me with approximately 10 restarts. Turns out that the guys at the computer shop had not turned off the computer for at least some 30 minutes to recreate the scenario where the problem returns. They turned the computer on once, reinstalled everything and told that the computer was okay. Unfortunately they did not follow what I had told them.

Then I tried to start the computer (After it had been turned off for a while) in Windows Safe Mode. And...? It turned on perfectly: no restarts and the battery was charging right from the start.

At this point, I am not sure what is the issue. I will take my computer to another computer shop to get another expert opinion what might be causing my issues.

I will let you know if I have any further updates.

Hi!

First of all, thank you for taking time to reply and share your problem.

Secondly, unfortunately for me, by just replugging the power cable won't work. Only reinstalling the battery drivers. And that also only works till I shut down the computer again. So the next day I have to face the same problem again.

So yesterday I had had enough and tried to reinstall the Windows entirely, Windows 11, that is.

After it was reinstalled, the computer also did various Windows 11 cumulative updates. Then I shut down the computer multiple times to check whether the problem was still there. It wasn't.

Until today (the next day). I booted the computer, got to the lock screen, the battery was charging, was mid-way typing in my password and...the computer automatically restarted. After the restart finished and I was back at the lock screen, the battery was not charging anymore...

So the problem is back.

I also posted this to Dell's forums and got 2 replies saying that might also be the actual battery's (hardware) problem.

However, I seriously doubt it because my laptop is just 1 year old, I have taken very good care of it and the problem came just a week after I first updated to Windows 11.

I never had any battery problems with Windows 10.

I still think that there was some update with Windows 11 that messed it up.

Since there are no actual Microsoft support employees here helping us out, the next thing I will try is to revert back to Windows 10.

Fortunately for me, Windows 11 does not offer me any benefits over Windows 10. It just looks "cooler" and is more modern-looking. I also dislike the fact you cannot show the program windows side-by-side on the task bar. For example, it just stacks all the Mozilla browsers into one when I have at least 2 open. Really unproductive.

Thanks!

It's NOT a Dell issue. I have brand new (12 days old) Gigabyte Gaming laptop and the same is happening. The battery simply stop charging all of a sudden. It starts charging again after I unplug and plug again the cable.

I am experiencing the same not-charging issues on my Dell XPS 15 9570. I figured it was a dead battery or a bad round-connector charging port, so I replaced both. Neither hardware change fixed the issue.

When I plug in the power cord, it shows a power-plug on the battery icon, and Dell Power Manager says it's plugged in but "not charging", with no further explanation as to why or how that's even possible. I tried replacing the power adapter with another identical one, didn't help either.

This all started after Microsoft forcibly tricked me into updating my system to Windows 11. Everything worked right with Windows 10.

Now I'm not sure what to do. I don't have a port-expander with me to test out the USB-C charging port. And I see that port takes 130W power, which normal USB cannot handle, so no regular USB charging cable will charge the laptop. I would have to buy the port expander to test it out. Maybe that's the next step. I don't know. It's hard to imagine this is a software issue, but it looks like that more and more now.

I hate Windows 11, they took away so many menu features I used to access quickly in the file explorer, it's so hard to work now.

I just want to go back to Windows 10.

This is just crazy.

Hi,

How can you be sure that this is a Dell's issue? And what exactly is the issue?

Also, do you know if I can still somehow go back to W10?

Thank you!