Scanner connection problem

None of these fixes worked for me. I have a Brother all-in-one, and an Epson FF-680W photo scanner. The printer would work, but the scan feature would not work for the Brother or the Epson. I could get them to work if I restarted my computer, then used them right away. I tried several things, including deleting and reinstalling the drivers. I eventually called Epson, and they gave me the fix.

Go into the Task Manager (Control-Alt-Delete), then go to Services, find StiSvc. Right click on it, and choose "Restart".

They now both work. I just fixed it today, so I don't know if the problem will reappear, but it's been working for several hours now.

Good Luck!

Thank you, Carlo, for pointing me in the right direction. I did get my scanner working again. After I upgraded to Win 11 a week ago, I did indeed go to the Epson web site and found their Win 11 driver. I loaded it then, and everything worked (i.e., both the Epson Scan and the Win 11 Scan applications). It was when I tried to scan today that the laptop could not communicate with the scanner.

After reading your message today, I opened Device Manager and found my scanner listed under Imaging devices, not printers. (The Epson Perfection V370 Photo is a flat bed scanner not attached to a printer.) In fact, it was listed twice. I deleted both instantiations. Since I had retained the new Epson driver from my initial acquisition, I ran it again. This time the scanner software started working again—both the Epson Scan app and the Win 11 Scan app.

I can only guess that one of the Win 11 updates that updated my laptop since initial installation caused the scanner driver upset.

Thanks, again, for your guidance.

Lawrence

Once uninstalled, go to this link and download and install the drivers.

https://ftp.epson.com/drivers/V37_V370_EScan_39...

You shouldn't link to an FTP server that will cause the driver to be downloaded automatically. Here is the link to the driver page on the Epson website: Epson Perfection V370 | Perfection Series | Scanners | Support | Epson US

Good Day LawrenceIverson,

My name is Carlo, I am also using Windows 11 pc and community member like you. Let us work together to sort this out.

Here's the steps you can try.

-Go to Device Manager

-Expand the Printer

-Look for Scanner driver that was installed

-Right click and Update

-Look for "Browse my computer for driver

-Let me pick drivers available drivers

-Choose an old driver and use it.

Restart and check

If issue persists, proceed with these steps.

-Go to Device Manager

-Expand the Printer

-Look for Scanner driver that was installed

-Right click and Uninstall

Once uninstalled, go to this link and download and install the drivers.

https://ftp.epson.com/drivers/V37_V370_EScan_39...

Restart once done and check the scanner.

I hope the information above helps. Please let me know how it goes.

Have a wonderful day ahead and stay safe.

Sincerely,

Carlo T.

Standard Disclaimer: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

Thanks, Jim. Please see my reply post to Carlo TJ. Additionally, seeing your reference to the .exe file reminded me that I had already downloaded the Epson scanner driver a week ago.

Everything seems to be working again. I only wish I knew what caused the disruption.

Lawrence