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Keyboard suddenly can't type anymore, only shortcuts

Anonymous
2022-01-06T22:22:17+00:00

Hi all!

So my father and I are having the same problem with all our Windows 10 devices. The keyboard randomly just stops typing. However, shortcuts arepossible like WIN + R, WIN + X, etc.

One device is my desktop computer, which has a Gigabyte Technology Z370P D3 motherboard.
The other device is an MSI GE62 6QD Apache Pro, which is a laptop. And my father's laptop is a Samsung NP355E7C.

I've contacted Microsoft Support about this and have tried the following steps:

  • Update Windows including the optional updates.
  • My OEM didn't have the keyboard driver, but it also was suggested.
  • The Windows installation has been checked through cmd with the DISM command and another software check command I forgot.
  • Turn off my Accessibility options in my Keyboard menu (Filter keys, Sticky Keys, Toggle Keys, etc.)

Does anyone know what's going on?

Windows for home | Windows 10 | Input and language

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  1. Anonymous
    2022-01-09T10:24:34+00:00

    Hello Skittluier

    Thank you for bringing this to our attention. We appreciate that you've taken the time to post your concern here in Microsoft Community Forum.   

    I understand that you have trouble with your keyboard. Let me go ahead and assist you.

    In order for me to better understand the issue. I will be asking you the following:

    • What type of Windows license are you using? (Windows Home, Pro or Enterprise)
    • Is this working before?
    • Did you made some changes that causes the issue?

    This resource might be useful for you: Mouse, touchpad, and keyboard problems in Windows

    Sincerely,       

    Jason Guer,       

    Consumer M365 Forum Moderator 

    Hi Jason!

    • I'm using Windows Home.
    • Yes, restarting my device always worked as a temporary solution.
    • Well, I guess not, because my father also has these issues. The only thing we have in common is that we update our Windows software.

    I have tried these common solutions, but unfortunately, they haven't worked for me or my father so far.

    Best regards,

    Skittluier

    2 people found this answer helpful.
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  2. Anonymous
    2022-01-07T19:42:00+00:00

    Hello Skittluier

    Thank you for bringing this to our attention. We appreciate that you've taken the time to post your concern here in Microsoft Community Forum.   

    I understand that you have trouble with your keyboard. Let me go ahead and assist you.

    In order for me to better understand the issue. I will be asking you the following:

    • What type of Windows license are you using? (Windows Home, Pro or Enterprise)
    • Is this working before?
    • Did you made some changes that causes the issue?

    This resource might be useful for you: Mouse, touchpad, and keyboard problems in Windows

    Sincerely,       

    Jason Guer,       

    Consumer M365 Forum Moderator

    2 people found this answer helpful.
    0 comments
  3. Anonymous
    2022-01-29T14:37:29+00:00

    Hey Jason,

    I am writing you here from my On-Screen Keyboard again, so it seems the issue is still there.

    Do you perhaps have any other solutions for me?

    Best regards,

    Skittluier

    1 person found this answer helpful.
    0 comments
  4. Anonymous
    2022-01-17T14:27:11+00:00

    Hey Jason!

    Sorry for the response I didn't give. Forgot to do that.

    Anyway, I am not really in a state to make a new account for that. A colleague of yours however has recommended me to turn off "Fast boot", which I did.

    As far as I know, the issue didn't return yet.

    PS: Before I have contacted your colleague, I came to a temporary solution for this issue. I've used the On-Screen Keyboard for 1 - 2 minutes and suddenly the physical keyboard worked again!

    I will let you know if the issue reoccurs.

    Best regards,

    Skittluier

    1 person found this answer helpful.
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  5. Anonymous
    2022-01-12T14:52:39+00:00

    Hello Skittluier

    Thank you for getting back to us!

    My apology if none of the steps provided works for you. This time I am encouraging you to create a new user profile to properly isolate the issue. Then, on the new user profile you may use the keyboard function if it would work for you.

    Click here: Create a local user or administrator account in Windows

    Sincerely,       

    Jason Guer,       

    Consumer M365 Forum Moderator

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