Hello , sorry about your problems. My name is Marco and I will do my best to help you.
Follow these steps.
Open Windows start menu and type: control panel
Press ENTER
Select System and Security > System.
Select Advanced system settings, and then select the Advanced tab.
In the Startup and Recovery area, select Settings.
Make sure that Kernel memory dump or Complete memory dump is selected under Writing Debugging Information.
Restart the computer.
For more info consult this page.