What is the pairing PIN for my Microsoft bluetooth keyboard?

Hi Inloopwinkel

I do not think it is possible to change the PIN on that keyboard, and so, if you can connect another keyboard successfully, there may be a problem with your keyboard, try taking the batteries out of the keyboard, then wait a while, re-insert the batteries and then try pairing the keyboard again.

Yep, I have done that: batteries out -> wait -> batteries back in

but It makes no difference whatever. I still haven't got a clue what the PIN for my keyboard is and I can find no documentation that tells me. Therefore I assume 0000 may be just a rumour - where is that documented? Note from my new question: https://answers.microsoft.com/en-us/windows/forum/all/can-anyone-help-resolve-a-problem-with-the-pairing/dbc5f0d8-86da-4f46-942a-69cbb58cac5c) that my latest investigation shows that my Windows 10 PCs never asked for this PIN and the problem I'm having with my "troublesome" Microsoft Bluetooth keyboard appears to be caused by Windows 11 which seems to have added the need for this undocumented PIN by telling me:

"Enter the PIN for Microsoft Bluetooth Mobile Keyboard 6000"

Why can Windows 11 not go back to the way Windows 10 worked for adding a Bluetooth keyboard and stop asking for the PIN?

Hi Inloopwinkel

The best thing would be to go to the support page for your PC on the manufacturers website, then from there, download the version of Bluetooth drivers they recommend.

Thanks for your response Dave. Unfortunately 0000 doesn't work for me. I've been trying for about an hour putting in 0000 and it thinks about it saying "connecting" but giving up after a short while saying "Try connecting your device again". Numerous repetitions have had the same result. I then tried 1111 and 1234 but those numbers failed too.

I've had numerous PCs for years with earlier versions of Windows together with 3 identical Microsoft Bluetooth keyboards and never before had the slightest problem connecting them.

I upgraded to Windows 11 Pro 3 days ago and initially my Bluetooth devices worked perfectly. It was only today when my curiosity caused me to look at the Bluetooth dialogue which then abruptly disconnected my mouse & keyboard. I finally reinstated my mouse using PIN 0000 but keyboard is resisting it!

Now, I did recently pick up a rumour that Windows 11 may have changed things a bit by allegedly having some form of Control Panel field that allows users to set or change Bluetooth PINs. If there is such a field I can't find it.

Is there anyone we can ask if there is such a hidden field in Windows 11 (or any way at all for resetting my keyboard PIN?)

My PC is an Acer TravelMate P214-52 purchased in September 2020 with Windows 10 Pro. I installed the same Bluetooth mouse & Microsoft Mobile 5000 keyboard on it that I am using today. There was no problem whatever installing the keyboard then and it's worked perfectly. I upgraded my PC to Windows 11 Pro 3 days ago and my Bluetooth devices continued to work perfectly without my having to alter anything. Today I accidentally removed my Bluetooth devices as I was exploring the new way Windows 11 manages Bluetooth.

My PC is at this moment happily willing to add all my other Bluetooth devices (eg mobile phones, tablets, DECT phones etc etc) except for one device, viz my Microsoft Mobile Keyboard 5000.

Acer does not offer me a website for updating drivers. Instead they include an app with my PC called "Control Centre" which offers comprehensive facilities for maintaining and updating my PC. Note the screenshot below that I took a few minutes ago stating "Your system is up to date".

My Keyboard 5000 was working fine until today, yet is the only Bluetooth device I cannot now add. In September 2020 it installed on the same Acer PC without any problems at all tending to suggest there is a probably a problem with the keyboard (eg maybe the PIN has mysteriously changed)?

Is it possible for Someone from Microsoft to discuss the problem with Acer?

My devicepairingwizard procedure is:

1 After starting devicepairingwizard I switch on my Microsoft keyboard and it goes straight into discovery mode

2 The dialogue says "Choose a device..." and shows my Microsoft keyboard as the first in a list of devices. I select that keyboard.

3 I enter "0000" into the Microsoft keyboard followed by the same into my PC keyboard and press "next"

4 It then tells me it didn't work as shown on the image I added earlier.

As regards updating Bluetooth drivers, where do I find those? I have already updated my Windows 11 with the very latest software updates.