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Whenever LAN is connected to the computer (windows 10), it frequently redirects to many of the msn.com pages. This occurs irrespective of which browser is being used. I have altered default browser settings, checked internet connectivity which all are found to be okay. The redirects to msn page is completely random and periodic in every 5 minutes (even sometimes, 2-3 times in a minute) and the redirects stop as soon as I disconnect the internet. I have checked various old threads posted in the microsoft community but found none of them helpful. I have checked the startup programs, home page settings and understood that theses settings are fine. I want to know why all these redirects occur and how can I stop this.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Answer accepted by question author
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Does it happen when you are not connected to the internet?
Check for Windows Update and make sure your Windows is fully update.
Try perform a Clean Boot and see if the problem persist?
Take a look at How to perform a clean boot in Windows (microsoft.com).
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Per the following Q&A on the HP Community site, it appears that "HP Comm Recovery is a background service which monitors the status of Ethernet, WiFi and Broadband devices. It will try to recover the device if an error is detected."
HP CommRecovery - HP Support Community - 7006114
Based on that, it's likely that for some reason, possibly flakey networking hardware, this service is repeatedly resetting your network hardware, causing it to reinitialize and thus triggering the Windows network initialization routine that normally performs a single access to a Microsoft website to confirm internet connectivity is present as well.
Why this might cause different MSN pages to open in the browser isn't clear to me, but it might be due to the abnormal repetition of the network resets or some interaction with the Firefox browser.
Rob
No it does not happen when internet is not connected.
I checked all the windows updates are up to date.
I conducted a clean boot, as you asked me to do, and I found it helpful. So, thanks a lot.
Now in this clean boot process, I had to disable few configurations which I think must be of some use and just turning them off would not be a real solution. So, I tried disabling only one or two configurations and enabling all others and observed for few hours. By repeating this process multiple times, I found that there is a configuration "HP Comm Recovery" which is causing all the redirects ( i.e, whenever it is enabled, the redirects occur). So, I want to know, if I can get any solution to this! Is there any process by following which I can enable that recovery configuration and also do not have to face the redirects.
It does not matter actually. Suppose if I set firefox as my default browser and am working on some other applications, firefox suddenly opens interrupting my work and takes me to the msn page (which is actually not a single page, it redirects to 4 kind of pages I have noticed, but once at a time). Even if I don't do anything in my computer, still I can see firefox keeps opening and each redirect opens a msn page. That is, even if I just don't touch my computer and don't use firefox, redirects are obvious (and thus clicking on something is not even a close chance to occur this). I searched and tried a lot but did not get anything helpful.
In the web, I came to know that msn page is actually a webpage for testing internet connectivity, so I thought my internet must have been fluctuating causing these redirects. Thus I used to keep checking the internet speed whenever a redirect occurs and I found that the internet was smooth, not much fluctuations to worry about.
Would you mind elaborate this behavior in details?
Does it open the browser and then open msn.com or you are clicking on something?
Does it happen when you are working with any application?
Are you performing any actions?
