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Login page won't open on public wifi

Anonymous
2022-02-14T14:54:20+00:00

Quoting a thread that was locked with no answer in 2018, having the exact same problem now in 2022

“I see that this question was asked in the past, but the answer was not helpful to me and the thread was locked so I am trying again.

I have a Windows 10 laptop. It connects perfectly fine to my home wifi network, so I feel safe assuming that it has no wifi problem. Almost every time I am away from home, however, I try connecting to an "open" wifi network that is supposed to automatically open a sign-in page (to which I have the password). I AM able to connect to the network, but I can't open any web pages because the login page hasn't opened.

Of course I tried googling the problem when I was at home and connected, and tried all the tips I could find. Here's what didn't work so far, so don't bother suggesting it:

  • Turning off and restarting Wifi
  • Turning off and restarting computer
  • Turning off firewall
  • Turning off pop-up blocker (which is silly advice, these things are always page redirects not popups)
  • Clearing cookies etc
  • Making Edge the default app for http/https
  • Making Chrome the default app for http/https
  • Opening a Chrome incognito window and trying to get a website
  • Typing in address bar 1.1.1.1 or the other number combinations suggested on other troubleshooting sites
  • Asking network admin for help (most of the time not available, but the few times I was able to ask someone all they could tell me was that nobody else seemed to have a problem)

What's next?! And why am I having these problems with a fairly new, otherwise functional, fully up-to-date computer? This is VERY frustrating and has resulted in a whole lot of wasted time!”

The answer was to try connecting to msftconnecttest.com, this is another way you try to directly connect to the capture page, it does not load. I’ve spoken to the routers owners and there’s nothing going on on their end, there are people connected to the wifi. At one point I had found a tutorial where they deleted the wifi from list of saved wifi and set up the connection manually, that has worked for a few different public wifi options, but I can’t find that guide and either it doesn’t work or I’m skipping a step. Any help would be greatly appreciated as Google has been the opposite of helpful on this but I don’t know enough about windows or Google to use either effectively. Thank you to anyone who helps!

Windows for home | Windows 10 | Internet and connectivity

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. David-M 110.5K Reputation points Independent Advisor
    2022-02-14T16:22:23+00:00

    Hi SwampyMetal9849,

    I'm David, and I'm happy to help you.

    Check proxy settings:

    1. Press "Windows + R", type "inetcpl.cpl", and click Ok.
    2. Select the "Connections" tab and click on "LAN Settings";
    3. Uncheck "Automatically detect settings";
    4. Also, uncheck the option "Use a proxy server for your LAN...", if checked;
    5. Click OK in both windows.
    6. Close and open your browser.

    If it persists, do you use any third-party security software? (Antivirus, Firewall)

    If yes, try temporarily disabling it and see if you can connect.

    If it persists, reset network settings as instructed below:

    1. Open Start and select "Settings > Network & Internet > Status";
    2. At the bottom of the page, click on "Network Reset";
    3. Select "Reset Now", and at the confirmation screen, select "Yes";

    Note: The PC will need to be restarted.

    1. Now open Start and type cmd;
    2. Right-click on "Command Prompt" in the result list and select "Run as administrator";
    3. At the Command Prompt, type the following commands one at a time and press Enter:

    netsh int ip reset

    netsh advfirewall reset

    netsh winsock reset

    ipconfig /release

    ipconfig /renew

    ipconfig /flushdns

    1. Restart your PC.

    I hope this helps. Feel free to ask back any questions.

    200+ people found this answer helpful.
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