Network Connections folder empty, no networks shown and system restore will not work.

Hi Carlo

Thanks so much for the response.

I have a HP All in One 22-c-0020na.

The modem and WiFi is working fine fo my phone and two other laptops. I have tried an ethernet connection and still no networks appear - it is as if Flight Mode is stuck on but none of the fixes for that work.

Thanks a lot

Louise

Good Day LouiseParkinson1 ,

My name is Carlo, I am also using Windows 10 pc and community member like you. Let us work together to sort this out.

-What connection you are trying to fix? is it the wifi connection or the Ethernet lan?

-Does other device like your phone can connect to your modem can you please check.

If the ethernet lan , can you please try to connect the lan cable using a different computer for us to identify if the issue is with your computer or the connection itself.

What is the exact model of your computer?

To check the system model proceed with these steps.

-Press Windows key + R

-Type msinfo32 and hit enter.

-Look for the System Model and Manufacturer and post it here.

If you are using a custom built pc look for Baseboard version and Baseboard product and post it here.

I'll look forward for your response so that I can provide an accurate recommendation.

Have a wonderful day ahead and stay safe.

Sincerely,

Carlo T.

Good Day LouiseParkinson1,

I appreciate your time getting back to this thread, first let's work with the wifi, you can disconnect the Ethernet lan for the meantime.

Here's the steps you can try.

-Press Windows key + X

-Go to Settings

-Click Update and Security

-Click Troubleshooter then Additional troubleshooter.

-Look for Internet Connection and run the troubleshooter.

Once done proceed with these steps.

-Press Windows key + X

-Go to Device Manager

-Expand the Network Adapters

-Look for the Wireless driver that was installed

-Right click and Update

-Look for "Browse my computer for driver

-Let me pick drivers available drivers

-Choose an old driver and use it.

Reset Network Settings

Open Settings.

Click on Network & Internet.

Click on Status.

Under the "Change your network settings" section, click the Network reset option.

Click the Reset now button.

Click the Yes button.

-Click Start, type CMD and run as administrator

-Copy and paste each of the commands below and hit enter.

netsh int ip reset

netsh advfirewall reset

netsh winsock reset

ipconfig /flushdns

ipconfig /release

ipconfig /renew

Once you entered all those commands restart your computer and try to connect with the wifi.

If issue persist,proceed with the steps below.

You can download this driver using a different computer and save the driver installer in a USB flash drive.

https://ftp.hp.com/pub/softpaq/sp104001-104500/...

Once done install it in your HP computer.

Restart once done and try to connect.

Have a wonderful day ahead and stay safe.

Sincerely,

Carlo T.

Standard Disclaimer: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.