Share via

emails never delivered. trace shows up empty

Marcous Constantine 6 Reputation points
2021-11-24T09:27:57.797+00:00

Hi,

One of my user never receive an email on 2 occasions. According to Mimecast, it has been released. But we could not find it in his mailbox. Did a trace but came out empty.
What should I do to find out what happened, how to retrieve the missing emails and how to ensure this doesn't happen again.

Thanks,
Marcous

Exchange | Exchange Server | Management
Exchange | Exchange Server | Management

The administration and maintenance of Microsoft Exchange Server to ensure secure, reliable, and efficient email and collaboration services across an organization.

3 answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Marcous Constantine 6 Reputation points
    2021-11-26T10:42:25.063+00:00

    Hi guys,

    Thank you all for the quick reply for my ticket. I have found the emails. It is in the Microsoft Defender Quarantine box. Lesson learned, when do email tracing, use the extended report as it shows the status of the email and where it is.

    Thank you all,
    Marcous

    Was this answer helpful?

    1 person found this answer helpful.
  2. Andy David - MVP 160.2K Reputation points MVP Volunteer Moderator
    2021-11-24T12:34:35.43+00:00

    " According to Mimecast, it has been released. "

    Do the Mimecast logs show your Exchange Server accepted the messages? Thats what you need to find out

    Was this answer helpful?

    0 comments
  3. Marco Schiavon 711 Reputation points
    2021-11-24T10:59:46.143+00:00

    So, it still on his Outlook.

    M.

    Was this answer helpful?

    0 comments

Your answer

Answers can be marked as 'Accepted' by the question author and 'Recommended' by moderators, which helps users know the answer solved the author's problem.