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My Xbox one controller can be connected via bluetooth but not usb

Anonymous
2022-03-17T09:59:15+00:00

I have a Xbox one controller (the 20 years edition) that I can connect (mostly) without problems via bluetooth to my PC. However I'd like to configure it using the xbox accessories app but I have to do it using a USB cable and my controller is not recognised this way, it's not even showing up in the device manager. I tried two different cables and all my USB ports without success, I also tried to uninstall my usb drivers

and reinstall them.

Do you know what the problem is and how I can fix it ? Thanks in advance

Windows for home | Windows 10 | Devices and drivers

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  1. Anonymous
    2022-03-17T11:04:06+00:00

    Hi, my name is Neil, and I'm a Windows 10 user like you.

    Sorry you are having this issue with your controller.

    I can tell you from my own experience and also trying to search for an answer, but it seems to be the controller that is at fault. I have bought two new controllers recently, with identical situation as yours.

    No matter what cables or computers you plug them into, they absolutely refuse to connect to the computer using a cable. They connect fine using Bluetooth.

    I found quite a few other people online with the exact same problem and no one had a solution. I have tried every fix going, including what you have tried and many more, but nothing works and that was the same experience as others were finding.

    I was going to create a service order and send my controllers back for repair or exchange, but then I thought of using my daughters Xbox to update my controllers. I plugged one into her Xbox and it connected fine via cable, and also updated it to the latest firmware.

    Going back to my PC, it still won't connect using cable (just flashes) although it still rumbles when plugging it in, but that is just a power notification.

    However, since I only wanted to update my controller's firmware, I'm not too bothered about not being able to connect it via cable as I can always use my daughters Xbox to do that.

    I still cannot find any useful information online about this issue. It seems to be affecting new controllers. What I would do in your situation is log into your Microsoft Account here: https://account.microsoft.com/devices

    Click on "Info & support" under your Controller and then start a service order to get it repair or replaced.

    Just make sure you express that it refuses to connect to a computer using a cable.

    I have tried my controllers in 9 computers (I have 4 computers and my 3 daughters, one of their fiances and my wife's) and they wouldn't connect via cable to any of them regardless of operating system or controller firmware status (updated or not).

    It's a really odd issue that I'm not sure Microsoft is aware of or not.

    I hope this information helps.

    Kindest regards,

    Neil

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  1. Anonymous
    2022-03-17T20:41:57+00:00

    Thanks a lot for your fast reply. At least I can stop scouring the internet for an answer that'll never come. But I'll keep in mind that I can update the controller using an Xbox one for when I need it.

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