Share via

HP Laser Multifunction Printer 137fnw not scanning

Anonymous
2022-03-15T16:29:01+00:00

When trying to scan with an HP Laser MFP 137fnw the windows scanning app returns a message that the scanner should be connected. The printer is printing but the scanning option is not working under Windows 11

Windows for home | Windows 11 | Devices and drivers

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

1 answer

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2022-03-15T17:03:13+00:00

    Good Day AttieBouwer,

    My name is Carlo, I am also using Windows 11 pc and community member like you. Let us work together to sort this out.

    Here's the steps you can try.

    -Go to Device Manager

    -Expand the Printer

    -Look for Printer driver that was installed

    -Right click and Uninstall.

    Once uninstalled , go to this link and download and install the driver.

    https://ftp.hp.com/pub/softlib/software13/print...

    Once downloaded and installed restart and check.

    I hope the information above helps. Please let me know how it goes.

    Have a wonderful day ahead and stay safe.

    Sincerely,

    Carlo T.

    Standard Disclaimer: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

    9 people found this answer helpful.
    0 comments