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Unable to connect android phone to windows 11 Computer

Anonymous
2022-02-10T06:59:37+00:00

Before upgrading to Windows 11, connecting android phones my Windows laptop will be detected. Based on the options I choose on the phone (file transfer, PTP, charge only), I can get the utility needed.

Now, the android device is not detected on my phone. Using Google's ADB CLI, I was unable to list my phone.

  • The phones does not allow USB tethering (the option was disabled).
  • The connection charges (I tried with both USB C to USB C and USB A to USB C to connect the phones.
  • Doesn't show up on edge://inspect
  • Using developer mode on Android, with USB debugging turned on does not change anything
  • There is no sound on my laptop when i connect the device
  • The device (android) is still charged by the computer

I have updated all the USB drivers, installed wpdmtp.inf, updated to the latest Windows 11 OS.

Laptop: Lenovo Carbon x2 Extreme

Windows Build:

Android devices:

  • OnePlus 7Pro
  • Samsung A32

Tested:

  • USB C to USB C
  • USB C to USB A
  • Different all different ports

Result:

  • Not detected on device manager, my computer, ADB CLI, edge://inspect
  • USB options do not appear for android (treating it as just a charger)

Device Manager:

Windows for home | Windows 11 | Devices and drivers

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2022-02-19T09:30:29+00:00

    Hello,

    Thank you for your prompt reply!

    I think you might be mistaken about the issue. I am not working the "Your Phone" app, I am manually trying to connect my android phones to debug/transfer files on my computer through USB. The computer itself does not recognize the phone at all.

    The ultimate aim is to use Android Studio ADB to debug and develop on my android, but right now, windows (and my android phones) cannot recognize each other. When the USB cable is connected, it simply says chage-only.

    30+ people found this answer helpful.
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  2. Anonymous
    2022-02-21T10:24:03+00:00

    Hello,
    Thank you for your reply.

    I have used C-to-C and C-to-A cables of different ports (of the computer) and different cables (I have 2 C-to-C). None of it works. It charges just fine, but the computer doesn't recognize it as an android device.

    10+ people found this answer helpful.
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  3. Anonymous
    2022-02-10T07:39:39+00:00

    Hi Kirin. I'm Greg, 10 years awarded Windows MVP, specializing in Installation, Performance, Troubleshooting and Activation, here to help you.

    I'll give you everything possible for fixing Your Phone app. Even if you've tried a step please try it over in sequence here:

    1. Make sure it's set up right, or uninstall it from PC and phone restart both, and then do it over following these steps:

    https://allthings.how/how-to-connect-and-sync-a...

    https://www.youtube.com/watch?v=-s19xhPggJo

    1. If it won't work properly then try resetting the App in Settings > Apps > Apps & Features > Your Phone > Advanced Options > Repair and then Reset. Restart PC. 3) Next try re-registering the app using all options here:

    https://www.elevenforum.com/t/reset-uwp-app-to-...

    1. If those don't work then try the latest fixes working for Your Phone app in Windows 11:

    https://appuals.com/your-phone-app-not-working-... (Avoid ad links which intrude into editorial copy, especially avoid Restoro and Reimage ads)

    https://www.bitcoinminershashrate.com/your-phon... (Avoid all ads, author is astute, you could chat with him in Comments)

    https://techwiser.com/fix-microsoft-your-phone-...

    https://www.thewindowsclub.com/your-phone-app-n... (Avoid ad links which intrude into editorial copy, especially avoid Restoro and Reimage ads)

    https://support.microsoft.com/en-us/topic/troub...

    https://www.youtube.com/watch?v=z0QdAtTaoUM

    I hope this helps. Feel free to ask back any questions and keep me posted. I will keep working with you until it's resolved. ________________________________________________________ Standard Disclaimer: There are links to non-Microsoft websites. The pages appear to be providing accurate, safe information. Watch out for ads on the sites that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the sites before you decide to download and install it.

    5 people found this answer helpful.
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  4. VARADHARAJAN K 9,676 Reputation points Volunteer Moderator
    2022-02-21T10:36:57+00:00

    Did you enable transfer files in Android phone after connecting c cable to computer.

    Record video using another mobile phone whole process and then upload in one drive storage , then paste the shared link.

    4 people found this answer helpful.
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  5. VARADHARAJAN K 9,676 Reputation points Volunteer Moderator
    2022-02-19T16:57:37+00:00

    have you tried with another good quality USB type -C cable?

    remove dirt and waste particles in the phone USB slot and in the USB cable slot.

    clean type C slot on computer or laptop

    1 person found this answer helpful.
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