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Windows 11 - Native resolution not correct.

Anonymous
2022-03-25T06:02:03+00:00

Hello,

I have a Samsung 49" Odyssey G9 Gaming Monitor and using the monitor driver for DP.

This monitor native resolution is 5120 x 1440 which does show correctly in the Nvidia Control panel but NOT within the Windows 11 OS. Under Settings > Display Resolution it is showing 2560 x 1440 as the recommended resolution instead of 5120 x 1440.

I can still change the resolution in Windows 11 to 5120 x 1440 but when I open applications or games then those applications will attempt to lock my resolution down to 2560 x 1440.

My Nvidia driver is: 512.15 for my Geforce RTX 3080.

Thank you for any tips or advice.

Rick

Windows for home | Windows 11 | Display and graphics

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2022-03-25T09:26:47+00:00

    It looks like I figured out the solution, basically I went into the Nvidia Control panel, selected Manage the 3D Settings option, and then clicked on Restore and Apply. When I went back into Windows Display settings it was then correctly showing the native resolution.

    I have no idea what happened as I had not changed any default settings in the Nvidia Control Panel as literally I had just recovered today from resetting the Windows 11 OS so everything including Nvidia and its underlying components should have been clean install.

    Just in case this happens to someone else then I have noted it here.

    20+ people found this answer helpful.
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  2. Anonymous
    2022-03-25T07:37:25+00:00

    Thank you Greg for your response.

    Yes I have also tried rolling back my Nvidia GeForce driver to an older version and it does the same, meaning that the GeForce Control panel will recognize that my selected display resolution of 5120 x 1440 is the native resolution however Windows 11 does not as Windows 11 believes 2560 x 1440 is the native resolution.

    I just do not get it why Nvidia Control panel shows it correctly but Windows 11 thinks that the native resolution is a lower resolution of 2560 x 1440.

    9 people found this answer helpful.
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  3. Anonymous
    2022-03-25T17:05:50+00:00

    Rick -

    Thanks for reporting back to help others.

    Let me know if I can help further. I'll stay subscribed to this thread in case you need anything else, until the system locks it in a few months.

    2 people found this answer helpful.
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  4. Anonymous
    2022-03-25T06:38:50+00:00

    Hi Rick. I'm Greg, 10 years awarded Windows MVP, specializing in Installation, Performance, Troubleshooting and Activation, here to help you.

    The monitor driver doesn't determine resolution, that is controlled by the Display driver.

    The Display driver is so important here that merely updating it is sometimes not enough. So let's try everything possible to get it working correctly:

    First make sure you have updated the Display driver from the PC or Display adapter maker's Support Downloads web page for your exact model number, HP Serial Number or Dell Service Tag - from the sticker on the PC.

    While there check also for newer chipset, BIOS/UEFI firmware (very important), network, sound, USB3 and other drivers, comparing to the ones presently installed in Device Manager reached by right clicking the Start Menu.

    While there check also for newer chipset, BIOS/UEFI firmware (very important), network, sound, USB3 and other drivers, comparing to the ones presently installed in Device Manager reached by right clicking the Start Menu.

    If necessary first remove the old driver using DDU https://www.wagnardsoft.com/content/ddu-guide-t... (not necessary with Microsoft Basic driver which is a placeholder if nothing else is available) and/or installing in Safe Mode with Networking (so you have internet), or Safe Mode, accessed by one of these methods: https://translate.google.com/translate?sl=auto&...

    If new driver still won't install DDU see Lightning Leon's Answer here: https://translate.google.com/translate?sl=auto&...

    If this doesn't give you the latest or ideal driver for what you need, compare it to the driver offered by the Intel driver update Utility here: https://translate.google.com/translate?sl=auto&...

    or the Nvidia GeForce scanner here: https://www.nvidia.com/tr-tr/geforce/geforce-ex...

    or the AMD autodect utility here: https://translate.google.com/translate?sl=auto&...

    For Display issues one fix that is working is to Roll back or Uninstall the Driver on the Display Device > Driver tab, restart PC to reinstall driver.

    You can also try older drivers in Device Manager > Display device > Driver tab > Update Driver > Browse > Let Me Pick.

    Then you will know you've tried everything in addition to Windows Update drivers.

    Adjust the screen resolution until it fits and looks best at Settings > System > Display.

    Then check WIndows Update to see if it pushes a newer monitor driver.

    Feel free to ask back any questions. Based on the results you post back I may have other suggestions if necessary.

    ______________________________________________

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