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Windows not detecting headphones when plugged into computer

Anonymous
2022-02-13T03:49:03+00:00

My Remastered Sennheiser HD 569 headphones do not work and do not get detected by windows when plugged into my computer's designated port. My headphones only work when plugged into my monitor's headphone port. What is going on?

Windows for home | Windows 10 | Devices and drivers

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  1. Anonymous
    2022-02-13T05:32:02+00:00

    Good Day LukaBazan,

    My name is Carlo, I am also using Windows 10 pc and community member like you. Let us work together to sort this out.

    Here's the steps you can try.

    -Press Windows key + X

    -Go to Settings

    -Click Update and Security

    -Click Troubleshooter then Additional troubleshooter.

    -Look for Playing Audio and run the troubleshooter.

    -Press Windows key + X

    -Go to Device Manager

    -Expand the Sound and Video Game Controllers

    -Look for Audio driver that was installed

    -Right click and Update

    -Look for "Browse my computer for driver

    -Let me pick drivers available drivers

    -Choose an old driver and use it.

    Connect the Headphone and proceed with these steps.

    -Go to Control Panel

    -In Control Panel, select Large icons from the View by drop down menu.

    -Select Sound.

    -Select the Playback tab

    -Right click the Headphones and click Enable.

    -Right-click it again and select Set as Default Device.

    -Right click Headphones and click Properties.

    -Click the Levels tab, then drag the volume slider towards the largest value.

    -Click on Advance Tab

    -Uncheck the box to "Allow Application to take exclusive controls on this device"

    -Click OK.

    Restart your computer and test the Headphones audio.

    If issue persist, let's download the updated driver

    What is the exact model of your computer?

    To check the system model proceed with these steps.

    -Press Windows key + R

    -Type msinfo32 and hit enter.

    -Look for the System Model and manufacturer post it here.

    I hope the information above helps. Please let me know how it goes.

    Have a wonderful day ahead and stay safe.

    Sincerely,

    Carlo T.

    100+ people found this answer helpful.
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  2. JosephT71 9,210 Reputation points
    2022-02-13T04:51:00+00:00

    It is because you are using Intel or AMD display audio --- i.e. HDMI cable carrying audio.

    You have to switch to Realtek audio that's your pc's 3.5mm audio port. Your monitor's speakers will no longer carry any sound.

    100+ people found this answer helpful.
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