Hello,
After updating to windows 11 and replacing my video card and power supply my PC does not wake.
For months I have been using sleep and my PC would wake but all of a sudden when I put it to sleep it will not wake.
When it is in sleep, I press the power button or jiggle the mouse and the fans start and rgb of cooler turns but the display shows "no signal".
I have to hard reset and this also resets the bios.
I have tried uninstalling and reinstalling all of my drivers and updating my bios, and resetting the CMOS but none of this works. I have also tried to disable hibernate and hybrid sleep mode but the problem persists.
I tried using NVIDIA and AMD Driver clean ups (I formerly had an AMD card) and reinstalling the most recent NVIDIA Drivers. I have also tried using DDU (Display Driver Uninstaller Utility) and reinstalling the NVIDIA Drivers.
I checked all of my cables in my PC, and everything seems right. *however it would be cool if anyone could give me some suggestions on this front because I am not 100% sure what to look for*
I tried re-seating my ram.
The problem persists.
Any suggestions or recommendations are welcome.
At the very bottom I have attached my system info.
Please see the following energy report from running powercfg -engergy on command prompt:
Power Efficiency Diagnostics Report
| Computer Name |
DESKTOP-172FDP3 |
| Scan Time |
2022-02-11T00:58:06Z |
| Scan Duration |
60 seconds |
| System Manufacturer |
Gigabyte Technology Co., Ltd. |
| System Product Name |
X570 AORUS ELITE WIFI |
| BIOS Date |
09/15/2020 |
| BIOS Version |
F30 |
| OS Build |
22000 |
| Platform Role |
PlatformRoleDesktop |
| Plugged In |
true |
| Process Count |
190 |
| Thread Count |
3313 |
| Report GUID |
{16f0259a-2c2b-4d52-bbfd-44b2474fcf21} |
Analysis Results
Errors
Power Policy:Sleep timeout is disabled (Plugged In)The computer is not configured to automatically sleep after a period of inactivity.
USB Suspend:USB Device not Entering Selective Suspend
This device did not enter the USB Selective Suspend state. Processor power management may be prevented when this USB device is not in the Selective Suspend state. Note that this issue will not prevent the system from sleeping.
| Device Name |
USB Composite Device |
| Host Controller ID |
PCI\VEN_1022&DEV_149C |
| Host Controller Location |
PCI bus 11, device 0, function 3 |
| Device ID |
USB\VID_046D&PID_C33B |
| Port Path |
4,3 |
USB Suspend:USB Device not Entering Selective Suspend
This device did not enter the USB Selective Suspend state. Processor power management may be prevented when this USB device is not in the Selective Suspend state. Note that this issue will not prevent the system from sleeping.
| Device Name |
USB Composite Device |
| Host Controller ID |
PCI\VEN_1022&DEV_149C |
| Host Controller Location |
PCI bus 11, device 0, function 3 |
| Device ID |
USB\VID_12BA&PID_00FF |
| Port Path |
4,2 |
USB Suspend:USB Device not Entering Selective Suspend
This device did not enter the USB Selective Suspend state. Processor power management may be prevented when this USB device is not in the Selective Suspend state. Note that this issue will not prevent the system from sleeping.
| Device Name |
USB Composite Device |
| Host Controller ID |
PCI\VEN_1022&DEV_149C |
| Host Controller Location |
PCI bus 6, device 0, function 3 |
| Device ID |
USB\VID_1044&PID_7A46 |
| Port Path |
6,3 |
USB Suspend:USB Device not Entering Selective Suspend
This device did not enter the USB Selective Suspend state. Processor power management may be prevented when this USB device is not in the Selective Suspend state. Note that this issue will not prevent the system from sleeping.
| Device Name |
Generic USB Hub |
| Host Controller ID |
PCI\VEN_1022&DEV_149C |
| Host Controller Location |
PCI bus 6, device 0, function 3 |
| Device ID |
USB\VID_05E3&PID_0608 |
| Port Path |
6 |
USB Suspend:USB Device not Entering Selective Suspend
This device did not enter the USB Selective Suspend state. Processor power management may be prevented when this USB device is not in the Selective Suspend state. Note that this issue will not prevent the system from sleeping.
| Device Name |
USB Composite Device |
| Host Controller ID |
PCI\VEN_1022&DEV_149C |
| Host Controller Location |
PCI bus 11, device 0, function 3 |
| Device ID |
USB\VID_046D&PID_082D |
| Port Path |
3 |
USB Suspend:USB Device not Entering Selective Suspend
This device did not enter the USB Selective Suspend state. Processor power management may be prevented when this USB device is not in the Selective Suspend state. Note that this issue will not prevent the system from sleeping.
| Device Name |
Generic USB Hub |
| Host Controller ID |
PCI\VEN_1022&DEV_149C |
| Host Controller Location |
PCI bus 11, device 0, function 3 |
| Device ID |
USB\VID_05E3&PID_0610 |
| Port Path |
4 |
USB Suspend:USB Device not Entering Selective Suspend
This device did not enter the USB Selective Suspend state. Processor power management may be prevented when this USB device is not in the Selective Suspend state. Note that this issue will not prevent the system from sleeping.
| Device Name |
USB Composite Device |
| Host Controller ID |
PCI\VEN_1022&DEV_149C |
| Host Controller Location |
PCI bus 11, device 0, function 3 |
| Device ID |
USB\VID_1532&PID_0037 |
| Port Path |
1 |
USB Suspend:USB Device not Entering Selective Suspend
This device did not enter the USB Selective Suspend state. Processor power management may be prevented when this USB device is not in the Selective Suspend state. Note that this issue will not prevent the system from sleeping.
| Device Name |
WUP-028 |
| Host Controller ID |
PCI\VEN_1022&DEV_149C |
| Host Controller Location |
PCI bus 11, device 0, function 3 |
| Device ID |
USB\VID_057E&PID_0337 |
| Port Path |
4,1 |
Warnings
Platform Timer Resolution:Outstanding Timer Request
A program or service has requested a timer resolution smaller than the platform maximum timer resolution.
| Requested Period |
10000 |
| Requesting Process ID |
9688 |
| Requesting Process Path |
\Device\HarddiskVolume3\Program Files\Mozilla Firefox\firefox.exe |
Information
Platform Timer Resolution:Platform Timer Resolution
The default platform timer resolution is 15.6ms (15625000ns) and should be used whenever the system is idle. If the timer resolution is increased, processor power management technologies may not be effective. The timer resolution may be increased due to multimedia playback or graphical animations.
| Current Timer Resolution (100ns units) |
156250 |
Platform Timer Resolution:Timer Request Stack
The stack of modules responsible for the lowest platform timer setting in this process.
| Requested Period |
10000 |
| Requesting Process ID |
9688 |
| Requesting Process Path |
\Device\HarddiskVolume3\Program Files\Mozilla Firefox\firefox.exe |
| Calling Module Stack |
\Device\HarddiskVolume3\Windows\System32\ntdll.dll |
|
\Device\HarddiskVolume3\Windows\System32\kernel32.dll |
|
\Device\HarddiskVolume3\Program Files\Mozilla Firefox\xul.dll |
|
\Device\HarddiskVolume3\Program Files\Mozilla Firefox\nss3.dll |
|
\Device\HarddiskVolume3\Windows\System32\ucrtbase.dll |
|
Unknown Module |
Power Policy:Active Power Plan
The current power plan in use
| Plan Name |
OEM Balanced |
| Plan GUID |
{381b4222-f694-41f0-9685-ff5bb260df2e} |
Power Policy:Power Plan Personality (Plugged In)
The personality of the current power plan when the system is plugged in.
Power Policy:802.11 Radio Power Policy is Maximum Performance (Plugged In)The current power policy for 802.11-compatible wireless network adapters is not configured to use low-power modes.
Power Policy:Video quality (Plugged In)
Enables Windows Media Player to optimize for quality or power savings when playing video.
| Quality Mode |
Optimize for Video Quality |
System Availability Requests:Analysis SuccessAnalysis was successful. No energy efficiency problems were found. No information was returned.
CPU Utilization:Processor utilization is low
The average processor utilization during the trace was very low. The system will consume less power when the average processor utilization is very low.
| Average Utilization (%) |
1.45 |
Battery:Analysis SuccessAnalysis was successful. No energy efficiency problems were found. No information was returned.
Platform Power Management Capabilities:Supported Sleep States
Sleep states allow the computer to enter low-power modes after a period of inactivity. The S3 sleep state is the default sleep state for Windows platforms. The S3 sleep state consumes only enough power to preserve memory contents and allow the computer to resume working quickly. Very few platforms support the S1 or S2 Sleep states.
| S1 Sleep Supported |
false |
| S2 Sleep Supported |
false |
| S3 Sleep Supported |
true |
| S4 Sleep Supported |
true |
Platform Power Management Capabilities:Connected Standby Support
Connected standby allows the computer to enter a low-power mode in which it is always on and connected. If supported, connected standby is used instead of system sleep states.
| Connected Standby Supported |
false |
Platform Power Management Capabilities:Processor Power Management Capabilities
Effective processor power management enables the computer to automatically balance performance and energy consumption.
| Group |
0 |
| Index |
0 |
| Idle State Count |
2 |
| Idle State Type |
ACPI Idle (C) States |
| Nominal Frequency (MHz) |
3701 |
| Maximum Performance Percentage |
174 |
| Lowest Performance Percentage |
59 |
| Lowest Throttle Percentage |
15 |
| Performance Controls Type |
ACPI Collaborative Processor Performance Control |
Platform Power Management Capabilities:Processor Power Management Capabilities
Effective processor power management enables the computer to automatically balance performance and energy consumption.
| Group |
0 |
| Index |
1 |
| Idle State Count |
2 |
| Idle State Type |
ACPI Idle (C) States |
| Nominal Frequency (MHz) |
3701 |
| Maximum Performance Percentage |
174 |
| Lowest Performance Percentage |
59 |
| Lowest Throttle Percentage |
15 |
| Performance Controls Type |
ACPI Collaborative Processor Performance Control |
Platform Power Management Capabilities:Processor Power Management Capabilities
Effective processor power management enables the computer to automatically balance performance and energy consumption.
| Group |
0 |
| Index |
2 |
| Idle State Count |
2 |
| Idle State Type |
ACPI Idle (C) States |
| Nominal Frequency (MHz) |
3701 |
| Maximum Performance Percentage |
162 |
| Lowest Performance Percentage |
59 |
| Lowest Throttle Percentage |
15 |
| Performance Controls Type |
ACPI Collaborative Processor Performance Control |
Platform Power Management Capabilities:Processor Power Management Capabilities
Effective processor power management enables the computer to automatically balance performance and energy consumption.
| Group |
0 |
| Index |
3 |
| Idle State Count |
2 |
| Idle State Type |
ACPI Idle (C) States |
| Nominal Frequency (MHz) |
3701 |
| Maximum Performance Percentage |
162 |
| Lowest Performance Percentage |
59 |
| Lowest Throttle Percentage |
15 |
| Performance Controls Type |
ACPI Collaborative Processor Performance Control |
Platform Power Management Capabilities:Processor Power Management Capabilities
Effective processor power management enables the computer to automatically balance performance and energy consumption.
| Group |
0 |
| Index |
4 |
| Idle State Count |
2 |
| Idle State Type |
ACPI Idle (C) States |
| Nominal Frequency (MHz) |
3701 |
| Maximum Performance Percentage |
158 |
| Lowest Performance Percentage |
59 |
| Lowest Throttle Percentage |
15 |
| Performance Controls Type |
ACPI Collaborative Processor Performance Control |
Platform Power Management Capabilities:Processor Power Management Capabilities
Effective processor power management enables the computer to automatically balance performance and energy consumption.
| Group |
0 |
| Index |
5 |
| Idle State Count |
2 |
| Idle State Type |
ACPI Idle (C) States |
| Nominal Frequency (MHz) |
3701 |
| Maximum Performance Percentage |
158 |
| Lowest Performance Percentage |
59 |
| Lowest Throttle Percentage |
15 |
| Performance Controls Type |
ACPI Collaborative Processor Performance Control |
Platform Power Management Capabilities:Processor Power Management Capabilities
Effective processor power management enables the computer to automatically balance performance and energy consumption.
| Group |
0 |
| Index |
6 |
| Idle State Count |
2 |
| Idle State Type |
ACPI Idle (C) States |
| Nominal Frequency (MHz) |
3701 |
| Maximum Performance Percentage |
166 |
| Lowest Performance Percentage |
59 |
| Lowest Throttle Percentage |
15 |
| Performance Controls Type |
ACPI Collaborative Processor Performance Control |
Platform Power Management Capabilities:Processor Power Management Capabilities
Effective processor power management enables the computer to automatically balance performance and energy consumption.
| Group |
0 |
| Index |
7 |
| Idle State Count |
2 |
| Idle State Type |
ACPI Idle (C) States |
| Nominal Frequency (MHz) |
3701 |
| Maximum Performance Percentage |
166 |
| Lowest Performance Percentage |
59 |
| Lowest Throttle Percentage |
15 |
| Performance Controls Type |
ACPI Collaborative Processor Performance Control |
Platform Power Management Capabilities:Processor Power Management Capabilities
Effective processor power management enables the computer to automatically balance performance and energy consumption.
| Group |
0 |
| Index |
8 |
| Idle State Count |
2 |
| Idle State Type |
ACPI Idle (C) States |
| Nominal Frequency (MHz) |
3701 |
| Maximum Performance Percentage |
174 |
| Lowest Performance Percentage |
59 |
| Lowest Throttle Percentage |
15 |
| Performance Controls Type |
ACPI Collaborative Processor Performance Control |
Platform Power Management Capabilities:Processor Power Management Capabilities
Effective processor power management enables the computer to automatically balance performance and energy consumption.
| Group |
0 |
| Index |
9 |
| Idle State Count |
2 |
| Idle State Type |
ACPI Idle (C) States |
| Nominal Frequency (MHz) |
3701 |
| Maximum Performance Percentage |
174 |
| Lowest Performance Percentage |
59 |
| Lowest Throttle Percentage |
15 |
| Performance Controls Type |
ACPI Collaborative Processor Performance Control |
Platform Power Management Capabilities:Processor Power Management Capabilities
Effective processor power management enables the computer to automatically balance performance and energy consumption.
| Group |
0 |
| Index |
10 |
| Idle State Count |
2 |
| Idle State Type |
ACPI Idle (C) States |
| Nominal Frequency (MHz) |
3701 |
| Maximum Performance Percentage |
170 |
| Lowest Performance Percentage |
59 |
| Lowest Throttle Percentage |
15 |
| Performance Controls Type |
ACPI Collaborative Processor Performance Control |
Platform Power Management Capabilities:Processor Power Management Capabilities
Effective processor power management enables the computer to automatically balance performance and energy consumption.
| Group |
0 |
| Index |
11 |
| Idle State Count |
2 |
| Idle State Type |
ACPI Idle (C) States |
| Nominal Frequency (MHz) |
3701 |
| Maximum Performance Percentage |
170 |
| Lowest Performance Percentage |
59 |
| Lowest Throttle Percentage |
15 |
| Performance Controls Type |
ACPI Collaborative Processor Performance Control |
Platform Power Management Capabilities:Processor Power Management Capabilities
Effective processor power management enables the computer to automatically balance performance and energy consumption.
| Group |
0 |
| Index |
12 |
| Idle State Count |
2 |
| Idle State Type |
ACPI Idle (C) States |
| Nominal Frequency (MHz) |
3701 |
| Maximum Performance Percentage |
150 |
| Lowest Performance Percentage |
59 |
| Lowest Throttle Percentage |
15 |
| Performance Controls Type |
ACPI Collaborative Processor Performance Control |
Platform Power Management Capabilities:Processor Power Management Capabilities
Effective processor power management enables the computer to automatically balance performance and energy consumption.
| Group |
0 |
| Index |
13 |
| Idle State Count |
2 |
| Idle State Type |
ACPI Idle (C) States |
| Nominal Frequency (MHz) |
3701 |
| Maximum Performance Percentage |
150 |
| Lowest Performance Percentage |
59 |
| Lowest Throttle Percentage |
15 |
| Performance Controls Type |
ACPI Collaborative Processor Performance Control |
Platform Power Management Capabilities:Processor Power Management Capabilities
Effective processor power management enables the computer to automatically balance performance and energy consumption.
| Group |
0 |
| Index |
14 |
| Idle State Count |
2 |
| Idle State Type |
ACPI Idle (C) States |
| Nominal Frequency (MHz) |
3701 |
| Maximum Performance Percentage |
145 |
| Lowest Performance Percentage |
59 |
| Lowest Throttle Percentage |
15 |
| Performance Controls Type |
ACPI Collaborative Processor Performance Control |
Platform Power Management Capabilities:Processor Power Management Capabilities
Effective processor power management enables the computer to automatically balance performance and energy consumption.
| Group |
0 |
| Index |
15 |
| Idle State Count |
2 |
| Idle State Type |
ACPI Idle (C) States |
| Nominal Frequency (MHz) |
3701 |
| Maximum Performance Percentage |
145 |
| Lowest Performance Percentage |
59 |
| Lowest Throttle Percentage |
15 |
| Performance Controls Type |
ACPI Collaborative Processor Performance Control |
Platform Power Management Capabilities:Processor Power Management Capabilities
Effective processor power management enables the computer to automatically balance performance and energy consumption.
| Group |
0 |
| Index |
16 |
| Idle State Count |
2 |
| Idle State Type |
ACPI Idle (C) States |
| Nominal Frequency (MHz) |
3701 |
| Maximum Performance Percentage |
137 |
| Lowest Performance Percentage |
59 |
| Lowest Throttle Percentage |
15 |
| Performance Controls Type |
ACPI Collaborative Processor Performance Control |
Platform Power Management Capabilities:Processor Power Management Capabilities
Effective processor power management enables the computer to automatically balance performance and energy consumption.
| Group |
0 |
| Index |
17 |
| Idle State Count |
2 |
| Idle State Type |
ACPI Idle (C) States |
| Nominal Frequency (MHz) |
3701 |
| Maximum Performance Percentage |
137 |
| Lowest Performance Percentage |
59 |
| Lowest Throttle Percentage |
15 |
| Performance Controls Type |
ACPI Collaborative Processor Performance Control |
Platform Power Management Capabilities:Processor Power Management Capabilities
Effective processor power management enables the computer to automatically balance performance and energy consumption.
| Group |
0 |
| Index |
18 |
| Idle State Count |
2 |
| Idle State Type |
ACPI Idle (C) States |
| Nominal Frequency (MHz) |
3701 |
| Maximum Performance Percentage |
154 |
| Lowest Performance Percentage |
59 |
| Lowest Throttle Percentage |
15 |
| Performance Controls Type |
ACPI Collaborative Processor Performance Control |
Platform Power Management Capabilities:Processor Power Management Capabilities
Effective processor power management enables the computer to automatically balance performance and energy consumption.
| Group |
0 |
| Index |
19 |
| Idle State Count |
2 |
| Idle State Type |
ACPI Idle (C) States |
| Nominal Frequency (MHz) |
3701 |
| Maximum Performance Percentage |
154 |
| Lowest Performance Percentage |
59 |
| Lowest Throttle Percentage |
15 |
| Performance Controls Type |
ACPI Collaborative Processor Performance Control |
Platform Power Management Capabilities:Processor Power Management Capabilities
Effective processor power management enables the computer to automatically balance performance and energy consumption.
| Group |
0 |
| Index |
20 |
| Idle State Count |
2 |
| Idle State Type |
ACPI Idle (C) States |
| Nominal Frequency (MHz) |
3701 |
| Maximum Performance Percentage |
133 |
| Lowest Performance Percentage |
59 |
| Lowest Throttle Percentage |
15 |
| Performance Controls Type |
ACPI Collaborative Processor Performance Control |
Platform Power Management Capabilities:Processor Power Management Capabilities
Effective processor power management enables the computer to automatically balance performance and energy consumption.
| Group |
0 |
| Index |
21 |
| Idle State Count |
2 |
| Idle State Type |
ACPI Idle (C) States |
| Nominal Frequency (MHz) |
3701 |
| Maximum Performance Percentage |
133 |
| Lowest Performance Percentage |
59 |
| Lowest Throttle Percentage |
15 |
| Performance Controls Type |
ACPI Collaborative Processor Performance Control |
Platform Power Management Capabilities:Processor Power Management Capabilities
Effective processor power management enables the computer to automatically balance performance and energy consumption.
| Group |
0 |
| Index |
22 |
| Idle State Count |
2 |
| Idle State Type |
ACPI Idle (C) States |
| Nominal Frequency (MHz) |
3701 |
| Maximum Performance Percentage |
141 |
| Lowest Performance Percentage |
59 |
| Lowest Throttle Percentage |
15 |
| Performance Controls Type |
ACPI Collaborative Processor Performance Control |
Platform Power Management Capabilities:Processor Power Management Capabilities
Effective processor power management enables the computer to automatically balance performance and energy consumption.
| Group |
0 |
| Index |
23 |
| Idle State Count |
2 |
| Idle State Type |
ACPI Idle (C) States |
| Nominal Frequency (MHz) |
3701 |
| Maximum Performance Percentage |
141 |
| Lowest Performance Percentage |
59 |
| Lowest Throttle Percentage |
15 |
| Performance Controls Type |
ACPI Collaborative Processor Performance Control |
Device Drivers:Analysis SuccessAnalysis was successful. No energy efficiency problems were found. No information was returned.
OS Name Microsoft Windows 11 Education
Version 10.0.22000 Build 22000
Other OS Description Not Available
OS Manufacturer Microsoft Corporation
System Name DESKTOP-172FDP3
System Manufacturer Gigabyte Technology Co., Ltd.
System Model X570 AORUS ELITE WIFI
System Type x64-based PC
System SKU Default string
Processor AMD Ryzen 9 5900X 12-Core Processor, 3701 Mhz, 12 Core(s), 24 Logical Processor(s)
BIOS Version/Date American Megatrends Inc. F30, 2020-09-15
SMBIOS Version 3.2
Embedded Controller Version 255.255
BIOS Mode UEFI
BaseBoard Manufacturer Gigabyte Technology Co., Ltd.
BaseBoard Product X570 AORUS ELITE WIFI
BaseBoard Version Default string
Platform Role Desktop
Secure Boot State Off
PCR7 Configuration Elevation Required to View
Windows Directory C:\WINDOWS
System Directory C:\WINDOWS\system32
Boot Device \Device\HarddiskVolume1
Locale United States
Hardware Abstraction Layer Version = "10.0.22000.1"
User Name DESKTOP-172FDP3\Mason
Time Zone Pacific Standard Time
Installed Physical Memory (RAM) 64.0 GB
Total Physical Memory 63.9 GB
Available Physical Memory 57.6 GB
Total Virtual Memory 73.4 GB
Available Virtual Memory 64.7 GB
Page File Space 9.50 GB
Page File C:\pagefile.sys
Kernel DMA Protection Off
Virtualization-based security Not enabled
Device Encryption Support Elevation Required to View
Hyper-V - VM Monitor Mode Extensions Yes
Hyper-V - Second Level Address Translation Extensions Yes
Hyper-V - Virtualization Enabled in Firmware No
Hyper-V - Data Execution Protection Yes