Share via

PC won't wake from sleep. Fans and lights go on in my case and on my components but no signal is displayed on monitor.

Anonymous
2022-02-11T01:14:50+00:00

Hello, 

After updating to windows 11 and replacing my video card and power supply my PC does not wake. 

For months I have been using sleep and my PC would wake but all of a sudden when I put it to sleep it will not wake. 

When it is in sleep, I press the power button or jiggle the mouse and the fans start and rgb of cooler turns but the display shows "no signal".

I have to hard reset and this also resets the bios.

I have tried uninstalling and reinstalling all of my drivers and updating my bios, and resetting the CMOS but none of this works. I have also tried to disable hibernate and hybrid sleep mode but the problem persists.

I tried using NVIDIA and AMD Driver clean ups (I formerly had an AMD card) and reinstalling the most recent NVIDIA Drivers. I have also tried using DDU (Display Driver Uninstaller Utility) and reinstalling the NVIDIA Drivers.

I checked all of my cables in my PC, and everything seems right. *however it would be cool if anyone could give me some suggestions on this front because I am not 100% sure what to look for*

I tried re-seating my ram.

The problem persists.

Any suggestions or recommendations are welcome.

At the very bottom I have attached my system info.

Please see the following energy report from running powercfg -engergy on command prompt:

Power Efficiency Diagnostics Report

Computer Name DESKTOP-172FDP3
Scan Time 2022-02-11T00:58:06Z
Scan Duration 60 seconds
System Manufacturer Gigabyte Technology Co., Ltd.
System Product Name X570 AORUS ELITE WIFI
BIOS Date 09/15/2020
BIOS Version F30
OS Build 22000
Platform Role PlatformRoleDesktop
Plugged In true
Process Count 190
Thread Count 3313
Report GUID {16f0259a-2c2b-4d52-bbfd-44b2474fcf21}

Analysis Results Errors

Power Policy:Sleep timeout is disabled (Plugged In)The computer is not configured to automatically sleep after a period of inactivity.

USB Suspend:USB Device not Entering Selective Suspend This device did not enter the USB Selective Suspend state. Processor power management may be prevented when this USB device is not in the Selective Suspend state. Note that this issue will not prevent the system from sleeping.

Device Name USB Composite Device
Host Controller ID PCI\VEN_1022&DEV_149C
Host Controller Location PCI bus 11, device 0, function 3
Device ID USB\VID_046D&PID_C33B
Port Path 4,3

USB Suspend:USB Device not Entering Selective Suspend This device did not enter the USB Selective Suspend state. Processor power management may be prevented when this USB device is not in the Selective Suspend state. Note that this issue will not prevent the system from sleeping.

Device Name USB Composite Device
Host Controller ID PCI\VEN_1022&DEV_149C
Host Controller Location PCI bus 11, device 0, function 3
Device ID USB\VID_12BA&PID_00FF
Port Path 4,2

USB Suspend:USB Device not Entering Selective Suspend This device did not enter the USB Selective Suspend state. Processor power management may be prevented when this USB device is not in the Selective Suspend state. Note that this issue will not prevent the system from sleeping.

Device Name USB Composite Device
Host Controller ID PCI\VEN_1022&DEV_149C
Host Controller Location PCI bus 6, device 0, function 3
Device ID USB\VID_1044&PID_7A46
Port Path 6,3

USB Suspend:USB Device not Entering Selective Suspend This device did not enter the USB Selective Suspend state. Processor power management may be prevented when this USB device is not in the Selective Suspend state. Note that this issue will not prevent the system from sleeping.

Device Name Generic USB Hub
Host Controller ID PCI\VEN_1022&DEV_149C
Host Controller Location PCI bus 6, device 0, function 3
Device ID USB\VID_05E3&PID_0608
Port Path 6

USB Suspend:USB Device not Entering Selective Suspend This device did not enter the USB Selective Suspend state. Processor power management may be prevented when this USB device is not in the Selective Suspend state. Note that this issue will not prevent the system from sleeping.

Device Name USB Composite Device
Host Controller ID PCI\VEN_1022&DEV_149C
Host Controller Location PCI bus 11, device 0, function 3
Device ID USB\VID_046D&PID_082D
Port Path 3

USB Suspend:USB Device not Entering Selective Suspend This device did not enter the USB Selective Suspend state. Processor power management may be prevented when this USB device is not in the Selective Suspend state. Note that this issue will not prevent the system from sleeping.

Device Name Generic USB Hub
Host Controller ID PCI\VEN_1022&DEV_149C
Host Controller Location PCI bus 11, device 0, function 3
Device ID USB\VID_05E3&PID_0610
Port Path 4

USB Suspend:USB Device not Entering Selective Suspend This device did not enter the USB Selective Suspend state. Processor power management may be prevented when this USB device is not in the Selective Suspend state. Note that this issue will not prevent the system from sleeping.

Device Name USB Composite Device
Host Controller ID PCI\VEN_1022&DEV_149C
Host Controller Location PCI bus 11, device 0, function 3
Device ID USB\VID_1532&PID_0037
Port Path 1

USB Suspend:USB Device not Entering Selective Suspend This device did not enter the USB Selective Suspend state. Processor power management may be prevented when this USB device is not in the Selective Suspend state. Note that this issue will not prevent the system from sleeping.

Device Name WUP-028
Host Controller ID PCI\VEN_1022&DEV_149C
Host Controller Location PCI bus 11, device 0, function 3
Device ID USB\VID_057E&PID_0337
Port Path 4,1

Warnings

Platform Timer Resolution:Outstanding Timer Request A program or service has requested a timer resolution smaller than the platform maximum timer resolution.

Requested Period 10000
Requesting Process ID 9688
Requesting Process Path \Device\HarddiskVolume3\Program Files\Mozilla Firefox\firefox.exe

Information

Platform Timer Resolution:Platform Timer Resolution The default platform timer resolution is 15.6ms (15625000ns) and should be used whenever the system is idle. If the timer resolution is increased, processor power management technologies may not be effective. The timer resolution may be increased due to multimedia playback or graphical animations.

Current Timer Resolution (100ns units) 156250

Platform Timer Resolution:Timer Request Stack The stack of modules responsible for the lowest platform timer setting in this process.

Requested Period 10000
Requesting Process ID 9688
Requesting Process Path \Device\HarddiskVolume3\Program Files\Mozilla Firefox\firefox.exe
Calling Module Stack \Device\HarddiskVolume3\Windows\System32\ntdll.dll
\Device\HarddiskVolume3\Windows\System32\kernel32.dll
\Device\HarddiskVolume3\Program Files\Mozilla Firefox\xul.dll
\Device\HarddiskVolume3\Program Files\Mozilla Firefox\nss3.dll
\Device\HarddiskVolume3\Windows\System32\ucrtbase.dll
Unknown Module

Power Policy:Active Power Plan The current power plan in use

Plan Name OEM Balanced
Plan GUID {381b4222-f694-41f0-9685-ff5bb260df2e}

Power Policy:Power Plan Personality (Plugged In) The personality of the current power plan when the system is plugged in.

Personality Balanced

Power Policy:802.11 Radio Power Policy is Maximum Performance (Plugged In)The current power policy for 802.11-compatible wireless network adapters is not configured to use low-power modes.

Power Policy:Video quality (Plugged In) Enables Windows Media Player to optimize for quality or power savings when playing video.

Quality Mode Optimize for Video Quality

System Availability Requests:Analysis SuccessAnalysis was successful. No energy efficiency problems were found. No information was returned.

CPU Utilization:Processor utilization is low The average processor utilization during the trace was very low. The system will consume less power when the average processor utilization is very low.

Average Utilization (%) 1.45

Battery:Analysis SuccessAnalysis was successful. No energy efficiency problems were found. No information was returned.

Platform Power Management Capabilities:Supported Sleep States Sleep states allow the computer to enter low-power modes after a period of inactivity. The S3 sleep state is the default sleep state for Windows platforms. The S3 sleep state consumes only enough power to preserve memory contents and allow the computer to resume working quickly. Very few platforms support the S1 or S2 Sleep states.

S1 Sleep Supported false
S2 Sleep Supported false
S3 Sleep Supported true
S4 Sleep Supported true

Platform Power Management Capabilities:Connected Standby Support Connected standby allows the computer to enter a low-power mode in which it is always on and connected. If supported, connected standby is used instead of system sleep states.

Connected Standby Supported false

Platform Power Management Capabilities:Processor Power Management Capabilities Effective processor power management enables the computer to automatically balance performance and energy consumption.

Group 0
Index 0
Idle State Count 2
Idle State Type ACPI Idle (C) States
Nominal Frequency (MHz) 3701
Maximum Performance Percentage 174
Lowest Performance Percentage 59
Lowest Throttle Percentage 15
Performance Controls Type ACPI Collaborative Processor Performance Control

Platform Power Management Capabilities:Processor Power Management Capabilities Effective processor power management enables the computer to automatically balance performance and energy consumption.

Group 0
Index 1
Idle State Count 2
Idle State Type ACPI Idle (C) States
Nominal Frequency (MHz) 3701
Maximum Performance Percentage 174
Lowest Performance Percentage 59
Lowest Throttle Percentage 15
Performance Controls Type ACPI Collaborative Processor Performance Control

Platform Power Management Capabilities:Processor Power Management Capabilities Effective processor power management enables the computer to automatically balance performance and energy consumption.

Group 0
Index 2
Idle State Count 2
Idle State Type ACPI Idle (C) States
Nominal Frequency (MHz) 3701
Maximum Performance Percentage 162
Lowest Performance Percentage 59
Lowest Throttle Percentage 15
Performance Controls Type ACPI Collaborative Processor Performance Control

Platform Power Management Capabilities:Processor Power Management Capabilities Effective processor power management enables the computer to automatically balance performance and energy consumption.

Group 0
Index 3
Idle State Count 2
Idle State Type ACPI Idle (C) States
Nominal Frequency (MHz) 3701
Maximum Performance Percentage 162
Lowest Performance Percentage 59
Lowest Throttle Percentage 15
Performance Controls Type ACPI Collaborative Processor Performance Control

Platform Power Management Capabilities:Processor Power Management Capabilities Effective processor power management enables the computer to automatically balance performance and energy consumption.

Group 0
Index 4
Idle State Count 2
Idle State Type ACPI Idle (C) States
Nominal Frequency (MHz) 3701
Maximum Performance Percentage 158
Lowest Performance Percentage 59
Lowest Throttle Percentage 15
Performance Controls Type ACPI Collaborative Processor Performance Control

Platform Power Management Capabilities:Processor Power Management Capabilities Effective processor power management enables the computer to automatically balance performance and energy consumption.

Group 0
Index 5
Idle State Count 2
Idle State Type ACPI Idle (C) States
Nominal Frequency (MHz) 3701
Maximum Performance Percentage 158
Lowest Performance Percentage 59
Lowest Throttle Percentage 15
Performance Controls Type ACPI Collaborative Processor Performance Control

Platform Power Management Capabilities:Processor Power Management Capabilities Effective processor power management enables the computer to automatically balance performance and energy consumption.

Group 0
Index 6
Idle State Count 2
Idle State Type ACPI Idle (C) States
Nominal Frequency (MHz) 3701
Maximum Performance Percentage 166
Lowest Performance Percentage 59
Lowest Throttle Percentage 15
Performance Controls Type ACPI Collaborative Processor Performance Control

Platform Power Management Capabilities:Processor Power Management Capabilities Effective processor power management enables the computer to automatically balance performance and energy consumption.

Group 0
Index 7
Idle State Count 2
Idle State Type ACPI Idle (C) States
Nominal Frequency (MHz) 3701
Maximum Performance Percentage 166
Lowest Performance Percentage 59
Lowest Throttle Percentage 15
Performance Controls Type ACPI Collaborative Processor Performance Control

Platform Power Management Capabilities:Processor Power Management Capabilities Effective processor power management enables the computer to automatically balance performance and energy consumption.

Group 0
Index 8
Idle State Count 2
Idle State Type ACPI Idle (C) States
Nominal Frequency (MHz) 3701
Maximum Performance Percentage 174
Lowest Performance Percentage 59
Lowest Throttle Percentage 15
Performance Controls Type ACPI Collaborative Processor Performance Control

Platform Power Management Capabilities:Processor Power Management Capabilities Effective processor power management enables the computer to automatically balance performance and energy consumption.

Group 0
Index 9
Idle State Count 2
Idle State Type ACPI Idle (C) States
Nominal Frequency (MHz) 3701
Maximum Performance Percentage 174
Lowest Performance Percentage 59
Lowest Throttle Percentage 15
Performance Controls Type ACPI Collaborative Processor Performance Control

Platform Power Management Capabilities:Processor Power Management Capabilities Effective processor power management enables the computer to automatically balance performance and energy consumption.

Group 0
Index 10
Idle State Count 2
Idle State Type ACPI Idle (C) States
Nominal Frequency (MHz) 3701
Maximum Performance Percentage 170
Lowest Performance Percentage 59
Lowest Throttle Percentage 15
Performance Controls Type ACPI Collaborative Processor Performance Control

Platform Power Management Capabilities:Processor Power Management Capabilities Effective processor power management enables the computer to automatically balance performance and energy consumption.

Group 0
Index 11
Idle State Count 2
Idle State Type ACPI Idle (C) States
Nominal Frequency (MHz) 3701
Maximum Performance Percentage 170
Lowest Performance Percentage 59
Lowest Throttle Percentage 15
Performance Controls Type ACPI Collaborative Processor Performance Control

Platform Power Management Capabilities:Processor Power Management Capabilities Effective processor power management enables the computer to automatically balance performance and energy consumption.

Group 0
Index 12
Idle State Count 2
Idle State Type ACPI Idle (C) States
Nominal Frequency (MHz) 3701
Maximum Performance Percentage 150
Lowest Performance Percentage 59
Lowest Throttle Percentage 15
Performance Controls Type ACPI Collaborative Processor Performance Control

Platform Power Management Capabilities:Processor Power Management Capabilities Effective processor power management enables the computer to automatically balance performance and energy consumption.

Group 0
Index 13
Idle State Count 2
Idle State Type ACPI Idle (C) States
Nominal Frequency (MHz) 3701
Maximum Performance Percentage 150
Lowest Performance Percentage 59
Lowest Throttle Percentage 15
Performance Controls Type ACPI Collaborative Processor Performance Control

Platform Power Management Capabilities:Processor Power Management Capabilities Effective processor power management enables the computer to automatically balance performance and energy consumption.

Group 0
Index 14
Idle State Count 2
Idle State Type ACPI Idle (C) States
Nominal Frequency (MHz) 3701
Maximum Performance Percentage 145
Lowest Performance Percentage 59
Lowest Throttle Percentage 15
Performance Controls Type ACPI Collaborative Processor Performance Control

Platform Power Management Capabilities:Processor Power Management Capabilities Effective processor power management enables the computer to automatically balance performance and energy consumption.

Group 0
Index 15
Idle State Count 2
Idle State Type ACPI Idle (C) States
Nominal Frequency (MHz) 3701
Maximum Performance Percentage 145
Lowest Performance Percentage 59
Lowest Throttle Percentage 15
Performance Controls Type ACPI Collaborative Processor Performance Control

Platform Power Management Capabilities:Processor Power Management Capabilities Effective processor power management enables the computer to automatically balance performance and energy consumption.

Group 0
Index 16
Idle State Count 2
Idle State Type ACPI Idle (C) States
Nominal Frequency (MHz) 3701
Maximum Performance Percentage 137
Lowest Performance Percentage 59
Lowest Throttle Percentage 15
Performance Controls Type ACPI Collaborative Processor Performance Control

Platform Power Management Capabilities:Processor Power Management Capabilities Effective processor power management enables the computer to automatically balance performance and energy consumption.

Group 0
Index 17
Idle State Count 2
Idle State Type ACPI Idle (C) States
Nominal Frequency (MHz) 3701
Maximum Performance Percentage 137
Lowest Performance Percentage 59
Lowest Throttle Percentage 15
Performance Controls Type ACPI Collaborative Processor Performance Control

Platform Power Management Capabilities:Processor Power Management Capabilities Effective processor power management enables the computer to automatically balance performance and energy consumption.

Group 0
Index 18
Idle State Count 2
Idle State Type ACPI Idle (C) States
Nominal Frequency (MHz) 3701
Maximum Performance Percentage 154
Lowest Performance Percentage 59
Lowest Throttle Percentage 15
Performance Controls Type ACPI Collaborative Processor Performance Control

Platform Power Management Capabilities:Processor Power Management Capabilities Effective processor power management enables the computer to automatically balance performance and energy consumption.

Group 0
Index 19
Idle State Count 2
Idle State Type ACPI Idle (C) States
Nominal Frequency (MHz) 3701
Maximum Performance Percentage 154
Lowest Performance Percentage 59
Lowest Throttle Percentage 15
Performance Controls Type ACPI Collaborative Processor Performance Control

Platform Power Management Capabilities:Processor Power Management Capabilities Effective processor power management enables the computer to automatically balance performance and energy consumption.

Group 0
Index 20
Idle State Count 2
Idle State Type ACPI Idle (C) States
Nominal Frequency (MHz) 3701
Maximum Performance Percentage 133
Lowest Performance Percentage 59
Lowest Throttle Percentage 15
Performance Controls Type ACPI Collaborative Processor Performance Control

Platform Power Management Capabilities:Processor Power Management Capabilities Effective processor power management enables the computer to automatically balance performance and energy consumption.

Group 0
Index 21
Idle State Count 2
Idle State Type ACPI Idle (C) States
Nominal Frequency (MHz) 3701
Maximum Performance Percentage 133
Lowest Performance Percentage 59
Lowest Throttle Percentage 15
Performance Controls Type ACPI Collaborative Processor Performance Control

Platform Power Management Capabilities:Processor Power Management Capabilities Effective processor power management enables the computer to automatically balance performance and energy consumption.

Group 0
Index 22
Idle State Count 2
Idle State Type ACPI Idle (C) States
Nominal Frequency (MHz) 3701
Maximum Performance Percentage 141
Lowest Performance Percentage 59
Lowest Throttle Percentage 15
Performance Controls Type ACPI Collaborative Processor Performance Control

Platform Power Management Capabilities:Processor Power Management Capabilities Effective processor power management enables the computer to automatically balance performance and energy consumption.

Group 0
Index 23
Idle State Count 2
Idle State Type ACPI Idle (C) States
Nominal Frequency (MHz) 3701
Maximum Performance Percentage 141
Lowest Performance Percentage 59
Lowest Throttle Percentage 15
Performance Controls Type ACPI Collaborative Processor Performance Control

Device Drivers:Analysis SuccessAnalysis was successful. No energy efficiency problems were found. No information was returned.

OS Name Microsoft Windows 11 Education
Version 10.0.22000 Build 22000
Other OS Description Not Available
OS Manufacturer Microsoft Corporation
System Name DESKTOP-172FDP3
System Manufacturer Gigabyte Technology Co., Ltd.
System Model X570 AORUS ELITE WIFI
System Type x64-based PC
System SKU Default string
Processor AMD Ryzen 9 5900X 12-Core Processor, 3701 Mhz, 12 Core(s), 24 Logical Processor(s)
BIOS Version/Date American Megatrends Inc. F30, 2020-09-15
SMBIOS Version 3.2
Embedded Controller Version 255.255
BIOS Mode UEFI
BaseBoard Manufacturer Gigabyte Technology Co., Ltd.
BaseBoard Product X570 AORUS ELITE WIFI
BaseBoard Version Default string
Platform Role Desktop
Secure Boot State Off
PCR7 Configuration Elevation Required to View
Windows Directory C:\WINDOWS
System Directory C:\WINDOWS\system32
Boot Device \Device\HarddiskVolume1
Locale United States
Hardware Abstraction Layer Version = "10.0.22000.1"
User Name DESKTOP-172FDP3\Mason
Time Zone Pacific Standard Time
Installed Physical Memory (RAM) 64.0 GB
Total Physical Memory 63.9 GB
Available Physical Memory 57.6 GB
Total Virtual Memory 73.4 GB
Available Virtual Memory 64.7 GB
Page File Space 9.50 GB
Page File C:\pagefile.sys
Kernel DMA Protection Off
Virtualization-based security Not enabled
Device Encryption Support Elevation Required to View
Hyper-V - VM Monitor Mode Extensions Yes
Hyper-V - Second Level Address Translation Extensions Yes
Hyper-V - Virtualization Enabled in Firmware No
Hyper-V - Data Execution Protection Yes

Windows for home | Windows 11 | Sleep and Power on, off

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments No comments

3 answers

Sort by: Most helpful
  1. Anonymous
    2022-02-11T07:48:40+00:00
    1. You mean the cable?
    2. No.
    3. I tried this, not working.

    I have not tried a new installation. It may be worth a shot, I will get back to you if it doesn't work.

    Hi

    Thanks for your reply.

    Looking forward to your good news!

    Best regards

    Derrick Qian | Microsoft Community Support Specialist


    * If your problem is not solved, you could reply to the post again and we would continue to provide technical support for you.

    * Please check and vote this answer if it helps as it will be beneficial to more community members reading here.

    Was this answer helpful?

    0 comments No comments
  2. Anonymous
    2022-02-11T07:04:51+00:00
    1. You mean the cable?
    2. No.
    3. I tried this, not working.

    I have not tried a new installation. It may be worth a shot, I will get back to you if it doesn't work.

    Was this answer helpful?

    0 comments No comments
  3. Anonymous
    2022-02-11T06:43:01+00:00

    Hi

    Welcome to the Microsoft community.

    From your description, your problem should be a hardware-level problem. You can try the following ideas for troubleshooting.

    1. try to replace the interface of the output of the graphics card, replace the input interface of the monitor, replace a monitor, some monitors will also have sleep wake-up problems.
    2. If your CPU has a graphics card, you can try to connect your output cable to the graphics port of the CPU to see if you can wake up the computer.
    3. Reduce the number of memory sticks you have by inserting one or two to see if the problem still exists.

    Also, I would like to ask, have you tried to reinstall the system, a new installation? Also do not rule out the possibility that the underlying system settings or software caused by the problem.

    You are welcome to reply to this topic at any time, and sincerely thank you for your support of Microsoft products and services.

    Feel free to post back if you need more assistance. ^.^

    Best regards

    Derrick Qian | Microsoft Community Support Specialist


    * Beware of scammers posting fake support numbers here.

    * If your problem is not solved, you could reply to the post again and we would continue to provide technical support for you.

    * Please check and vote this answer if it helps as it will be beneficial to more community members reading here.

    Was this answer helpful?

    0 comments No comments