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Laptop battery stops charging every few seconds after update

Anonymous
2022-03-13T12:51:06+00:00

Dear community,

I had two updates back to back on my Windows 10 laptop (KB4023057 and KB5011487). Immediately after, the charging would stop after a few seconds. I had to physically unplug and re-plug the AC which would then restart the next charging round that lasts for a few seconds. I changed the power option settings, changing the "reserve battery level" from the then default 9% to 100%. The laptop now would charge for a few seconds, stop charging for a split second, and start charging again. This cycle is on repeat. I believe I somehow manged to replace the physical plug/ unplug with a software version of it.

I would like to find out how I can fix this problem permanently, which I am very sure arose from the Windows update.

Many thanks to all,

J

Windows for home | Windows 10 | Windows update

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  1. Anonymous
    2022-03-13T13:24:42+00:00

    Good Day JoeyXW3,

    My name is Carlo, I am also using Windows 10 pc and community member like you. Let us work together to sort this out.

    Here's the steps you can try.

    -Press Windows key + X

    -Go to Settings

    -Click Update and Security

    -Click Troubleshooter then Additional troubleshooter.

    -Look for Power and run the troubleshooter.

    -Press Windows key + X

    -Go to Device Manager

    -Expand the Battery

    -Look for the Bluetooth driver that was installed

    -Right click and Uninstall

    After restart the driver will be automatically install

    Restart your computer and observe , check the ports if its connected properly.

    I hope the information above helps. Please let me know how it goes.

    Have a wonderful day ahead and stay safe.

    Sincerely,

    Carlo T.

    3 people found this answer helpful.
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  1. Anonymous
    2022-03-13T15:40:16+00:00

    Good Day JoeyXW3,

    I appreciate your time getting back to this thread, I am so glad to know that it worked If you need assistance in the future feel free to reach us anytime here in the community , I will be more than happy to help.

    If you don't have any more questions, feel free to choose a rating and have a great day and stay safe.

    Sincerely,

    Carlo T.

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  2. Anonymous
    2022-03-13T15:38:39+00:00

    Hi Carlo,

    Thanks for your suggestions. I had previously uninstalled/ reinstalled the ACPI-Compliant Control Battery based on suggestion in another thread. That hadn't worked.

    I ran the troubleshooter and the diagnosis came back all OK. But after the troubleshooter, the problem seems to be resolved! Thanks so much Carlo!

    Best,

    JoeyXW3

    1 person found this answer helpful.
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