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struggling setting the Ricoh IM C4500 on Window 11, printer is install, but always print 0 queue

Anonymous
2022-03-14T07:28:24+00:00

Helo

struggling setting the Ricoh IM C4500 on Window 11, printer is install, but always print 0 queue struggling setting the Ricoh IM C4500 on Window 11, printer is install, but always print 0 queue , the only thing I can is to reinstall the drivers

Ricoch document said un-install the drive, release the TCP/IP port and reinstall it, Unfortunately I still not struggling setting the Ricoh IM C4500 on Window 11, printer is install, but always print 0 queue printing thing

Windows for home | Windows 11 | Devices and drivers

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  1. Anonymous
    2022-03-15T08:57:21+00:00

    Dear Greg

    Sincerely thank you for your detail answer, we have reinstall the printer driver successfully, at least there is no errors hangs on the printing out window

    how ever the it still keep on show 0 document is in queue, the printer we are on is the Ricoh C4500, I do believe driver issue is fixed. Here we come to the printer configuration on the user access right page, we login by admin account, however we are still not able to fix it.

    Hong

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  2. Anonymous
    2022-03-14T08:30:49+00:00

    Hi Hong. I'm Greg, 10 years awarded Windows MVP, specializing in Installation, Performance, Troubleshooting and Activation, here to help you.

    I would Clean Install the printer which always works, lasts longer and actually saves time.

    Windows still needs the full feature software to properly run all the features of a printer/scanner, just the driver is not enough, and the new apps are not developed enough to be fully reliable.

    Follow these steps:

    1. Power up the printer, if wired unplug it's USB cable from PC.
    2. Go to Settings>Apps>Apps and Features to find and Uninstall any printer software.
    3. Use these methods to remove all of the old printer drivers:

    https://www.tenforums.com/tutorials/101274-unin...

    If you receive an error that printer driver is in use, try these steps:

    https://techjourney.net/failure-unable-to-delet...

    1. Now type Control Panel in Start Search, open CP, choose Icon View. In Control Panel open Devices and Printers, right click printer to delete Printer and any scanner or fax of the same name. Restart PC.
    2. Go to the printer model’s Support Downloads webpage to download and install the latest full software package. Now is also the time to check for any newer printer firmware to install which matters a lot. See how to upgrade firmware here:

    https://support.hp.com/us-en/document/ish_17766...

    1. Extract Printer software, right click Setup file to Run as Administrator. Follow the setup screens closely as you install the software. For USB it should prompt when to plug in the printer.

    Older software may need to be installed in Compatibility Mode to run correctly:

    https://www.windowscentral.com/how-install-non-...

    https://www.windowscentral.com/how-install-olde...

    If you have further problems reply back with results of each step.

    Once it's installed and you've run a test print, then scanned it to see that it opens on the desktop, open the Printer software and go into its Settings to set the scan-to file location you prefer, also the email app you want opened for Scan to Email, if applicable.

    Based on the results you post back I may have other suggestions if necessary.

    ______________________________________________

    Standard Disclaimer: There are links to non-Microsoft websites. The pages appear to be providing accurate, safe information. Watch out for ads on the sites that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the sites before you decide to download and install it.

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  3. Anonymous
    2022-03-15T19:17:56+00:00

    Your video is great deep inside, I have to check tomorrow when I back to office, the reason I ask about the share folder, how many users who have ever try the updated driver I got from Ricoh is also a indication. As I was out side the office, you know some time you need to push users or so it with them together before they do it ..

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  4. Anonymous
    2022-03-15T18:57:27+00:00

    Dear Greg

    Thanks again, I would also like to know, I try to share my printer drive and some word file to my colleague within the local network user. I go to computer management and check the share folder connection, is that mean no body even on my share folder? or Dose this log need to be enable before it logs people who open my share folder?

    Thank you

    Hong

    One of them got to enable?

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  5. Anonymous
    2022-03-15T18:01:10+00:00

    Hi again Hong -

    Run the Printer Troubleshooter at Settings > System > Troubleshoot. > Additional Troubleshooters.

    Troubleshoot Printer problems in Windows 11:

    https://windowsreport.com/printer-not-working-w...

    (Avoid ad links which intrude into editorial copy, especially avoid Restoro, PC Repair Tool and Reimage ads)

    https://itechhacks.com/fix-windows-11-printer-s...

    https://www.makeuseof.com/windows-11-printer-no...

    https://www.lifewire.com/fix-printer-spooler-er...

    https://www.youtube.com/watch?v=HF83uhbjfOA

    Feel free to ask back any questions. Based on the results you post back I may have other suggestions if necessary.

    ______________________________________________

    Standard Disclaimer: There are links to non-Microsoft websites. The pages appear to be providing accurate, safe information. Watch out for ads on the sites that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the sites before you decide to download and install it.

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