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Dell laptop not charging

Anonymous
2022-03-02T06:30:18+00:00

My dell laptop wont charge, but will power on when i take the battery out and plug the laptop in

i have already tried hard reset didnt work someone please tell me whats going on

another thing to note , i scanned the battery with support assist and said there was a warning

Windows for home | Windows 10 | Performance and system failures

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  1. Anonymous
    2022-03-02T07:03:14+00:00

    Good Day PeteSwett,

    My name is Carlo, I am also using Windows 10 pc and community member like you. Let us work together to sort this out.

    Hopefully the battery is not yet dead, Here's the steps you can try.

    -Press Windows key + X

    -Go to Settings

    -Click Update and Security

    -Click Troubleshooter then Additional troubleshooter.

    -Look for Power run the troubleshooter.

    -Press Windows key + X

    -Go to Device Manager

    -Expand the Battery

    -Look for Microsoft ACPI Control Method battery driver that was installed

    -Right click and Uninstall

    After restart the driver will be automatically installed.

    -Click Start type CMD and run as administrator

    -Copy and paste the command below and hit Enter

    powercfg -restoredefaultschemes

    Once you entered that command restart and try to charge your computer.

    Have a wonderful day ahead and stay safe.

    Sincerely,

    Carlo T.

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