Hello, how are you?
My name is Paloma B., I am very happy to be able to try to help you in the best possible way.
I understand that you have startup issues on your Windows, I'm really sorry about that.
I suggest you create a Windows 10 disk for another computer and try to recover your system:
- Download the tool according to the Windows 10 architecture installed here:
https://go.microsoft.com/fwlink/?LinkId=691209;
- Run the downloaded setup and click Create installation media for another computer;
- Select the Language, then select the edition and architecture according to the installed Windows 10;
- Connect the Pen Drive;
- Click Next;
- Select the USB Flash Drive option and click Next.
- Click Finish.
- Boot with the Pen Drive;
- When the installation window appears, click Repair your computer.
- Click Troubleshooting> Advanced Options;
Among the options presented, follow the procedures below:
Restore the System to an earlier date:
Click Troubleshooting> Advanced Options> System Restore, choose a date and proceed with the restoration steps.
Fix startup errors:
Click Troubleshooting> Advanced Options> Startup Repair.
Going back to the previous version:
Click Troubleshooting> Advanced Options> Back to previous version. (This option will be available within 10 days of updating).
Access the System in Safe Mode (Diagnostic Mode):
Click Troubleshooting> Advanced Options> Startup Settings> click Restart> press the 5 or F5 key to access Safe Mode with Networking.
Redoing the Windows 10 startup files:
Click on Troubleshooting> Advanced Options> Command Prompt> enter your Account and enter the commands:
CHKDSK /f /r /b [Enter]
Bootrec /Scanos [Enter]
Bootrec /Rebuildbcd [Enter]
Bootrec /Fixmbr [Enter]
Bootrec /Fixboot [Enter]
Restore the System while maintaining files:
Click Troubleshooting> Restore your PC> Maintain my files.
Restore the System by deleting everything:
Troubleshooting> Restore your PC> Remove Everything.
I await news.
If these procedures helped you in any way, please click on "I solved my problem" and also mark as an answer, so you can help others users.
We will always be available for whatever you need!