Error code 38: Windows USB Devices not working

-Hi, my name is Claudeir, I'm happy to help you!

-Let's do some steps, test if it solved after each one:

-Go to the manufacturer's website and keep everything updated, BIOS, Chipset.

-Keep everything up to date with system, right click on start, settings, update and security, check for update.

-Right click on start, run PowerShell(admin) or Command Prompt(admin)

Copy and paste the following command:

DISM.exe /Online /Cleanup-image /Restorehealth

and press Enter. (Note: This step may take a few minutes to start and up to 30 minutes to complete).

Once you see a message saying "The operation completed successfully", copy and paste this command:

Sfc /scannow

and press Enter.

Wait for a message that says "Verification 100% complete".

-Let WIndows reinstall the drivers, in Device Manager > USB Controllers > right click on All Drivers > Uninstall.

• Clean boot:

Clean boot is for you to determine if a background program is interfering with the system or to optimize system loading.

For clean boot follow the steps below:

On the Desktop, simultaneously press Windows + R keys to open Run;

In the Run Menu, type the command msconfig and click OK to open the System Configuration;

On the Services tab, check the option Hide all Microsoft services and click on Disable All;

Click Apply and OK;

Restart the computer.

NOTE:This procedure disables all third party services and programs. You can later, if the problem is resolved in this way, enable the programs and services that will start with Windows selectively, rather than having them all disabled. If the problem returns after activating the startup of a specific service or program, the problem is exactly in the startup of this software and it is recommended to remove it.

-Uninstall any third-party anti-malware, many antiviruses have their own removal tool. Visit the Installed Software website for more information. Your system will not be unprotected as Windows has its own security system that automatically enables it as soon as you restart your computer.

leave only Windows Defender, then Windows+i, Update & Security, Windows Security, Open Windows Security, Virus & Threat Protection, Scan options, tick and do a full scan, then tick and do an offline scan.

-Recovery to replace corrupted files on the system:

Access:

https://www.microsoft.com/en-us/software-downlo...

Click 'Download tool now' > run MediaCreationTool.exe > proceed with the Windows installation until you can select 'Keep personal files and applications' wait, when finished, restart your PC and test. Everything will be kept, your applications and files, only the system image will be reinstalled.

-If nothing solves the problem, there is probably a hardware problem, I suggest you take the PC to a specialized technical assistance.

-Feel free to leave your opinion, marking as answered if the answer helped, or leaving more details so that we can continue the service, this is very important to us.

Graciously,

Claudeir