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Problem with All-in-One Printer Deskjet F380 - Scanner not working

Anonymous
2022-03-03T08:02:19+00:00

Hello,

I have an All-in-One Printer HP Deskjet F380. I can print but I can not scan.

The app HP Scan and Capture is installed after Microsoft Store.

Printer driver is correctly working.

Scanner is not recognized and the device is recognized as "Other Devices\Deskjet F300 series" at Device Manager but driver is not provided by Microsoft.

I used HP Print and Scan Doctor application but it indicates that drivers are provided by Microsoft for this model, not by HP.

I'm stuck.

Thank you in advance.

Best regards.

Dax Albret College Technician

Windows for home | Windows 10 | Devices and drivers

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2022-03-03T14:18:24+00:00

    Well,

    I found the solution by myself:

    Hewlett-Packard driver update for HP Deskjet F300 Windows 8,Windows 8.1 and later drivers,Windows Server 2012,Windows Server 2012 R2 and later drivers Drivers (Other Hardware) 20/06/2006 6.2.8306.0 503 KB

    http://download.windowsupdate.com/msdownload/update/driver/drvs/2012/04/5202_fe36077fe7eb6875a69f2ed9b8ec57645b65df1d.cab

    Best regards.

    10+ people found this answer helpful.
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  2. Anonymous
    2022-03-03T08:38:26+00:00

    Hello,

    As pointed out at https://support.hp.com/be-fr/document/ish_2956135-2843860-16 , HP indicates that Windows has a driver for Deskjet F380 printer, but scanner function is not working (apparently).

    DeskJet F300<br><br>DeskJet F325<br><br>DeskJet F370<br><br>DeskJet F375<br><br>DeskJet F380<br><br>DeskJet F388<br><br>DeskJet F390<br><br>DeskJet F394 Pilote intégré à Windows

    I look for a solution, and buying another scanner is not a suitable solution if manufacturer indicates that the device should work in Windows 10.

    Best regards.

    Dax Albret College Technician

    3 people found this answer helpful.
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  3. Anonymous
    2022-03-03T08:21:40+00:00

    As you have found HP doesn't provide drivers or full feature software for your model under win10

    If win update fails to provide an updated driver then you need a new Printer/scanner

    2 people found this answer helpful.
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