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HP officejet printer will not shut down or print

Anonymous
2022-03-03T15:22:54+00:00

My HP officejet Pro X451dn printer suddenly stopped working and says there is something wrong and to try turning the printer off and on. However, the printer will not shut down. I have tried unplugging it and plugging it back in but that doesn't work either. Any suggestions would be appreciated! Thanks!

Windows for home | Previous Windows versions | Devices and drivers

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  1. LemP 74,925 Reputation points Volunteer Moderator
    2022-03-03T17:27:54+00:00

    This sounds like a problem with the printer itself rather than anything to do with Windows.

    From: https://readytodiy.com/hp-printer-wont-boot-up-turn-on-off-0051/

    If you tried to shut off your printer and notice that it’s stuck on, your printer is in a “hung” state. The solution for this is simple and will take less than one minute:

    1. Disconnect the power cord from the printer.
    2. Unplug the power source from the wall socket.
    3. Wait 30 seconds.
    4. Reconnect the cable to the wall outlet.
    5. Connect the power cord to the printer.

    This manual shut down should restore the printer’s functionalities to have it turn off on your orders.

    If the problem persists, that means your printer has malfunctioned and needs professional care. Get in touch with the nearest HP service center to find a technician who can diagnose the issue.

    You can also try the following:

    Does the printer's display panel show an error code (rather than "something is wrong")? If so, enter the code here: https://support.hp.com/us-en/product/hp-officejet-pro-x451-printer-series/5043045/model/5043046

    If that doesn't help, see the problem solving checklist at page 141 of your User Manual (available here if you don't have it: http://h10032.www1.hp.com/ctg/Manual/c03640111.pdf)

    If still no joy, ask HP Support: https://support.hp.com/us-en/printer

    10+ people found this answer helpful.
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