Share via

Windows 11 not recognizing my bluetooth headphones

Anonymous
2022-02-23T15:48:41+00:00

I have a pair of Sony WH-CH700n headphones that I have been trying to connect to my laptop via Bluetooth. It has worked before so I know that they are compatible. The other day they would not recognize each other, so I removed the device from my laptop hoping to re-pair. This turned out to be a HUGE mistake, as my laptop will no longer recognize that my headphones are a headset at all. I have tried everything I can think of. I looked for updates on the driver, I ran troubleshooters, I re-installed the Bluetooth driver, I updated my headphones's software. Nothing is working. The best I am getting now is the recognition of two Bluetooth signals: WH-CH700n which keeps giving a "can't connect try again" error, and LE_WH-CH700n which connects but is recognized as "other devices" and refuses to play sound or connect for more than a few seconds.

Windows for home | Windows 11 | Devices and drivers

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

Answer accepted by question author

  1. Anonymous
    2022-02-23T16:53:25+00:00

    Hi Emily, my name is Neil and I'm a Windows 11 user like you.

    Sorry you're having difficulty pairing your Sony headphones.

    Have you tried wiping your headphones pairing memory?

    To do this, Disconnect the micro-USB cable, turn OFF the headset, then press and hold the Power button and the Play/Pause button simultaneously for more than 7 seconds.

    The blue indicator flashes 4 times, and the settings such as the volume adjustment are reset to the factory settings. This operation deletes all pairing information.

    Once you have done this, on your computer, go to Start > Settings > Bluetooth & devices and delete any pairing information for your headphones here too. Leave this settings page open.

    After doing this, it's like both your headphones and your computer have never been paired previously.

    Starting again, make sure your headphones are within 1 metre (3 feet) of your computer, ready for pairing. Since you have wiped the memory of the headset, your headphones should enter pairing mode automatically when you power them on. If they do not, go back and follow the previous instructions to reset your headphones to factory settings.

    Once in pairing mode, the indicator flashes blue and red alternately and you should hear a voice guidance say “BLUETOOTH pairing”.

    Going back to your computer, your should still be on the Start > Settings > Bluetooth & devices page. Click on "Add device".

    Select "Bluetooth" in the pop up box.

    Look for your headphones in the list.

    You want to pair with "WH-CH700N" (do not pair with anything LE).

    If you're asked for a pin number, type: 0000 (that's four zeros)

    When your headphones and computer are paired with each other and connected, you will hear a voice guidance "BLUETOOTH connected".

    If you don't see "WH-CH700N" on your computer. Go back to "Add device" and this time choose "Everything else".

    Let me know how you get on.

    Kindest regards,

    Neil

    100+ people found this answer helpful.
    0 comments

3 additional answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2022-02-23T17:04:06+00:00

    Neil, you are the BEST! It finally worked. Thank you so much!!!

    0 comments
  2. Anonymous
    2022-02-23T16:54:52+00:00

    Thanks for the reply! Unfortunately, I have already tried this tactic to no avail.

    0 comments
  3. Anonymous
    2022-02-23T16:41:44+00:00

    Normally, in your situation, removing a device and allowing it to re-pair will correct the problems. I have seen circumstances where just removing the device was not sufficient.

    I have, on several occasions, needed to go into the Device Manager and remove all traces of the device. This will include three separate sections and you will need to set the view to show hidden devices.

    You can see the ones I show for my SB EVO headset. I even found one entry in the System Devices section. If you have removed the device then it should be fine to uninstall any occurrences of that device you show in Device Manager.

    0 comments